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Autonation Subaru - Service Center
Carlsbad, CA
2,790 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,790 Reviews of Autonation Subaru - Service Center
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March 23, 2019
Great team Employees are great very helpful and always on top of their game. Strong communication of all issues that arise and explain in detail all issues. Employees are great very helpful and always on top of their game. Strong communication of all issues that arise and explain in detail all issues. More
by anarey1211
Verified CustomerEmployees Worked With
Luiniery Batista, Zach Lenfesty, Julian Perez
March 23, 2019
Work was completed within time given. Worksheet provided current status of vehicle. Requested maintenance schedule wasn't provided until follow-up call. Further question about attachments Worksheet provided current status of vehicle. Requested maintenance schedule wasn't provided until follow-up call. Further question about attachments still unanswered. Hopefully, will get it answered later. More
by maryk316
Employees Worked With
Luiniery Batista
March 23, 2019
Bob Baker Subaru is awesome We always get great service when we bring out cars here. I never feel like I am being lied to and swindled like most car places. Tanner is always incr We always get great service when we bring out cars here. I never feel like I am being lied to and swindled like most car places. Tanner is always incredibly helpful and friendly. They are the best! More
by George
Employees Worked With
Tanner Knapp
March 23, 2019
Must have forgotten my car Usually service is pretty good. Recently however, I brought my car on a Saturday for an oil change tire rotation and inspection. The service writer Usually service is pretty good. Recently however, I brought my car on a Saturday for an oil change tire rotation and inspection. The service writer said my car would be a priority since I was waiting. I walked to the outlets just down the street had breakfast and did some shopping for about 3.5 hours. When I decided to head back to the dealership, I was greeted by the service writer and told that my car had just been washed and would be out in 10 minutes. I waited in the lobby for 45 minutes and decided to check in on my car that supposedly had just been washed and service was complete. The service writer said it only be a minute longer as he disappeared to the back. 10 minutes goes by and he pulls around with another car that isn’t mine. Another 15 minutes, and I’m waiting just outside his office now, and finally my car pulls around. So was it over an hour for a car wash, or was my car forgotten, or was it a mixup? I’ll never know. No explanation was offered and I shouldn’t really need to ask what happened. Also my vehicle inspection was not included when the vehicle was returned. I’ve been going here for years. I don’t think there is a systemic problem. Maybe just a really busy Saturday and things got mixed up or confusing. But I did not have a good experience on this one visit. More
by C VW
Employees Worked With
William Carrasco
March 23, 2019
Thank you Julio! Julio made my experience easy and seamless. I greatly appreciate the timeliness and communication throughout my repair process. thank you! i will be b Julio made my experience easy and seamless. I greatly appreciate the timeliness and communication throughout my repair process. thank you! i will be back if I need my Jeep repaired again. More
by Sandrie
Employees Worked With
Julio
March 23, 2019
Good customer service. Completion ahead of time. Friendly Service was great. Completed earlier than estimated. Honest about not needing some service until later. Professional, friendly. Asked if needed ride Service was great. Completed earlier than estimated. Honest about not needing some service until later. Professional, friendly. Asked if needed ride to mall. Overall very good service. More
by yvonne_aurora
Employees Worked With
Zach Lenfesty
March 23, 2019
Wait time Had 8 am appt. car not diagnosed until almost 5 pm. Why make appt if car won’t be looked at close to appt time. Service staff was nice. I am not a Had 8 am appt. car not diagnosed until almost 5 pm. Why make appt if car won’t be looked at close to appt time. Service staff was nice. I am not a mechanic, so hard to rate quality of service More
by tysonstreetjjb
Employees Worked With
Bobby Reynolds
March 23, 2019
Thank you Will! Amazing experience every time I work with Will. He does an amazing job recommending me things that I need for my STI. He also provided the best custom Amazing experience every time I work with Will. He does an amazing job recommending me things that I need for my STI. He also provided the best customer experience by making me feel welcomed. Overall Will needs to be promoted to management. More
by Kevin760
Employees Worked With
William Carrasco
March 23, 2019
Excellent Having trouble starting 2017 suburb outback. Drive in came out with new battery. No appointment. Just got the job done Quick efficient Appreciat Having trouble starting 2017 suburb outback. Drive in came out with new battery. No appointment. Just got the job done Quick efficient Appreciate d the ride home also More
by mtindel
Employees Worked With
JP Phillips
March 23, 2019
Valve spring recall JP said the valve spring recall would take 2 days, it actually took almost 4 days. When I came to pick up the car it was dirty. There was a module dam JP said the valve spring recall would take 2 days, it actually took almost 4 days. When I came to pick up the car it was dirty. There was a module damaged during the removal or the replacement of the engine, which they did replace. After driving the car 2 days in snowy conditions the heater a/c quit working. Probably a blown fuse, but also possible is damaged wiring from previous work done there. When I called JP to let him know about the no heater situation, he said he'd make a note in the file. NO Apologies, no sorry for any inconvenience of driving in winter / snow conditions with no heater. But he is going to make a note of it. How absolutely professional of him. That's someone I can't wait to entrust my car to again. NOT ! I can't explain how hard we have tried to love this car, but this along with the oil consumption issue. I just don't have any confidence in taking this vehicle on any extended trips. This trip was to June Lake in the high sierras to meet with our family for our 50th anniversary. I just hope we'll get back without any further issues. I'll never buy another Subaru or anything from Bob Baker again. More
by richard.march
Employees Worked With
JP Phillips
