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Autonation Subaru - Service Center
Carlsbad, CA
2,787 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,787 Reviews of Autonation Subaru - Service Center
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March 23, 2019
Must have forgotten my car Usually service is pretty good. Recently however, I brought my car on a Saturday for an oil change tire rotation and inspection. The service writer Usually service is pretty good. Recently however, I brought my car on a Saturday for an oil change tire rotation and inspection. The service writer said my car would be a priority since I was waiting. I walked to the outlets just down the street had breakfast and did some shopping for about 3.5 hours. When I decided to head back to the dealership, I was greeted by the service writer and told that my car had just been washed and would be out in 10 minutes. I waited in the lobby for 45 minutes and decided to check in on my car that supposedly had just been washed and service was complete. The service writer said it only be a minute longer as he disappeared to the back. 10 minutes goes by and he pulls around with another car that isn’t mine. Another 15 minutes, and I’m waiting just outside his office now, and finally my car pulls around. So was it over an hour for a car wash, or was my car forgotten, or was it a mixup? I’ll never know. No explanation was offered and I shouldn’t really need to ask what happened. Also my vehicle inspection was not included when the vehicle was returned. I’ve been going here for years. I don’t think there is a systemic problem. Maybe just a really busy Saturday and things got mixed up or confusing. But I did not have a good experience on this one visit. More
by C VW
Verified CustomerEmployees Worked With
William Carrasco
March 23, 2019
Thank you Julio! Julio made my experience easy and seamless. I greatly appreciate the timeliness and communication throughout my repair process. thank you! i will be b Julio made my experience easy and seamless. I greatly appreciate the timeliness and communication throughout my repair process. thank you! i will be back if I need my Jeep repaired again. More
by Sandrie
Employees Worked With
Julio
March 23, 2019
Good customer service. Completion ahead of time. Friendly Service was great. Completed earlier than estimated. Honest about not needing some service until later. Professional, friendly. Asked if needed ride Service was great. Completed earlier than estimated. Honest about not needing some service until later. Professional, friendly. Asked if needed ride to mall. Overall very good service. More
by yvonne_aurora
Employees Worked With
Zach Lenfesty
March 23, 2019
Wait time Had 8 am appt. car not diagnosed until almost 5 pm. Why make appt if car won’t be looked at close to appt time. Service staff was nice. I am not a Had 8 am appt. car not diagnosed until almost 5 pm. Why make appt if car won’t be looked at close to appt time. Service staff was nice. I am not a mechanic, so hard to rate quality of service More
by tysonstreetjjb
Employees Worked With
Bobby Reynolds
March 23, 2019
Thank you Will! Amazing experience every time I work with Will. He does an amazing job recommending me things that I need for my STI. He also provided the best custom Amazing experience every time I work with Will. He does an amazing job recommending me things that I need for my STI. He also provided the best customer experience by making me feel welcomed. Overall Will needs to be promoted to management. More
by Kevin760
Employees Worked With
William Carrasco
March 23, 2019
Excellent Having trouble starting 2017 suburb outback. Drive in came out with new battery. No appointment. Just got the job done Quick efficient Appreciat Having trouble starting 2017 suburb outback. Drive in came out with new battery. No appointment. Just got the job done Quick efficient Appreciate d the ride home also More
by mtindel
Employees Worked With
JP Phillips
March 23, 2019
Valve spring recall JP said the valve spring recall would take 2 days, it actually took almost 4 days. When I came to pick up the car it was dirty. There was a module dam JP said the valve spring recall would take 2 days, it actually took almost 4 days. When I came to pick up the car it was dirty. There was a module damaged during the removal or the replacement of the engine, which they did replace. After driving the car 2 days in snowy conditions the heater a/c quit working. Probably a blown fuse, but also possible is damaged wiring from previous work done there. When I called JP to let him know about the no heater situation, he said he'd make a note in the file. NO Apologies, no sorry for any inconvenience of driving in winter / snow conditions with no heater. But he is going to make a note of it. How absolutely professional of him. That's someone I can't wait to entrust my car to again. NOT ! I can't explain how hard we have tried to love this car, but this along with the oil consumption issue. I just don't have any confidence in taking this vehicle on any extended trips. This trip was to June Lake in the high sierras to meet with our family for our 50th anniversary. I just hope we'll get back without any further issues. I'll never buy another Subaru or anything from Bob Baker again. More
by richard.march
Employees Worked With
JP Phillips
March 23, 2019
A Recurring problem finally FIXED!! Bobby Reynolds is a consummate professional who persisted until the recurring problem with my ignition system was resolved! He remained calm when I w Bobby Reynolds is a consummate professional who persisted until the recurring problem with my ignition system was resolved! He remained calm when I was not. He was friendly in the face of my frustrations. Bobby is an excellent communicator. He delivered candid, honest assessments on my old cars potential problems (10 year old beetle convertible) and worked with the entire team at Bob Baker to "make it right". Thank you Bobby! More
by mcmillenimages
Employees Worked With
Jamie Wiest (who was also excellent), Norman Amabile, Bobby Reynolds
March 23, 2019
Appointment for replacement of recalled passenger airbag. I was informed that replacement of the passenger airbag could take 1 to 4 days, so I was given a great call to use. However, my car was ready the next I was informed that replacement of the passenger airbag could take 1 to 4 days, so I was given a great call to use. However, my car was ready the next day. Tanner was good to keep in touch with me. More
by Marcimac
Employees Worked With
Tanner Knapp
March 23, 2019
Tanner Knapp Tanner was very courteous & efficient. I am use to getting our oil change done at our local Ford dealer in Port Angeles, WA, The Works for around $4 Tanner was very courteous & efficient. I am use to getting our oil change done at our local Ford dealer in Port Angeles, WA, The Works for around $42.00. I was told your price range is over $50.00. More
by lavenderdreams
Employees Worked With
Tanner Knapp
