Autonation Subaru - Service Center
Carlsbad, CA
2,791 Reviews of Autonation Subaru - Service Center
Oil Change and a smile Courteous discussion; prompt drive- up oil change, good technical explanations to my questions about specific inspections conducted and findings. Havi Courteous discussion; prompt drive- up oil change, good technical explanations to my questions about specific inspections conducted and findings. Having purchased my Tribeca here a few years ago, this quality interaction is hoped for each time I return for maintenance service. Thank you. More
REALLy friendly and professional Thank you for the polite and professional service for my Crosstrek JP was awesome and was super helpful. All the staff is great but JP stands out for Thank you for the polite and professional service for my Crosstrek JP was awesome and was super helpful. All the staff is great but JP stands out for sure. Knowledgeable. Professional. Courteous. Affable. Kind. Thank you More
2 recalls fixed Went fine, but they didn’t add fluids to back windshield reservoir despite my asking, simple request so I’m a little disappointed not done Went fine, but they didn’t add fluids to back windshield reservoir despite my asking, simple request so I’m a little disappointed not done More
Warranty issue for a 2018 Canadian Outback Jamie Wiest and Tanner Knapp went to the wall and moved a mountain to ensure that my back-up camera, navigation, radio, and Bluetooth (Star Link) issu Jamie Wiest and Tanner Knapp went to the wall and moved a mountain to ensure that my back-up camera, navigation, radio, and Bluetooth (Star Link) issues were resolved under warranty. The Outback is a Canadian bought car and the necessary replacement part had to be expeditiously shipped from Canada. Jamie Wiest had to coordinate and work with Subaru America and Subaru Canada to ensure timely servicing of my vehicle before my return to Canada. Tanner Knapp professionally attended to my needs when I first brought the Outback into Bob Baker Subaru with the Star Link issue, and on the day when I brought the Outback in for the warranty service. Jamie and Tanner provided timely phone communication while certain issues involving Subaru Canada and Subaru America were being resolved. More
1st time Zac was very informative in explaining my problem and what needs to be done. He also explain how service dept. Work which was very helpful since it wa Zac was very informative in explaining my problem and what needs to be done. He also explain how service dept. Work which was very helpful since it was my first visit.Very professional. More
Very disappointed. Not honest with the wait time for minor services. A car wash was offered and I received my vehicle with black oil marks on the bottom door jamb th Not honest with the wait time for minor services. A car wash was offered and I received my vehicle with black oil marks on the bottom door jamb that were not there when I brought it in. More
Friendly and efficient explained what was wrong and made it right. I was visiting from out of state and they took care of me as if I was a long term customer! explained what was wrong and made it right. I was visiting from out of state and they took care of me as if I was a long term customer! More
Recent oil change experience Great service from start to finish always. Chad helped me get in and out of the shop quickly with all the info I need in my car. Great service from start to finish always. Chad helped me get in and out of the shop quickly with all the info I need in my car. More
Always good things to say! Consistently impressed with the service at this dealer. Zach helped me this time and he is very professional and efficient. I will buy my next car he Consistently impressed with the service at this dealer. Zach helped me this time and he is very professional and efficient. I will buy my next car here! More
Outstanding service My Outback needed its 24 month service. Leah promised to have the car serviced in 1 1/2 hours. They finished the inspection and service in the time pr My Outback needed its 24 month service. Leah promised to have the car serviced in 1 1/2 hours. They finished the inspection and service in the time promised. More