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Autonation Subaru - Service Center
Carlsbad, CA
2,791 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,791 Reviews of Autonation Subaru - Service Center
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April 15, 2019
Excellent service Zachary was very helpful in explaining the situation with the repair of my Subaru. He spent plenty of time making sure I was satisfied with the servi Zachary was very helpful in explaining the situation with the repair of my Subaru. He spent plenty of time making sure I was satisfied with the service Inwas given. More
by Tom
Verified CustomerEmployees Worked With
Zach Lenfesty
April 15, 2019
Service writers are the best! I’ve been going to Bob Baker in Carlsbad for the last three years and the staff are incredible. They always know what is going on with my car. I love I’ve been going to Bob Baker in Carlsbad for the last three years and the staff are incredible. They always know what is going on with my car. I love that they don’t try to sell to me more than what I actually need. Super important. The fact that they are always cheerful makes me happy to continue going to the dealership as well. More
by pnklmnade5
Employees Worked With
Zach Lenfesty
April 15, 2019
Very Disappointed I scheduled a 30k mile check up, waited awhile, got a high invoice for just an oil change! I was told I would have to take another day off to come ba I scheduled a 30k mile check up, waited awhile, got a high invoice for just an oil change! I was told I would have to take another day off to come back for the rest of the service. More
by jyoung22
Employees Worked With
Mr. Youn
April 15, 2019
Its OK, but found detects in the paint job of the bumper Both front and back bumpers have flaws in the paint job...You would think when you buy a new car that the paint job would be perfect. In this case it Both front and back bumpers have flaws in the paint job...You would think when you buy a new car that the paint job would be perfect. In this case it wasn't, I'm flexible and had the scatches on the front bumper painted over, found flaws in the dealer paint job. Reported this last service, Two more trips one for paint job and one in 30 days for ceramic coating AGAIN. More
by HGH
Employees Worked With
Jeremy, Zach Lenfesty
April 14, 2019
Airbag recall I had a hard time communicating with the service department when I came up to get my airbag replaced I live in Yuma 150 miles from Subaru service depa I had a hard time communicating with the service department when I came up to get my airbag replaced I live in Yuma 150 miles from Subaru service department I want them to be aware of time restraints travel time and motel reservations the phone operator told me repeatedly to discuss that with my service rep when I came in I wanted it to be noted by the service manager before I arrive so there could be time schedules looked atto further complicate things when I did get it replaced and on my way back from San Diego to Yuma Arizona my engine light came on my brake lights came on my cruise control light flashing and would not set there's mountains between Yuma and San Diego and it was a pretty frightening experience on Sunday when there is no Subaru service available when I called service the following Monday I didn't get very good responses was told it was probably my fuel cap nothing to do with the airbags well it seems to have been a computer reset problem which we did manage to take care of in Yuma without any help from anybody at Subaru I called to talk to customer service and was transferred to my service rep who give me no information other than to bring my car back pretty scary to bring a car back over mountains when the brake light is flashing and the engine light is on I asked to speak to the service manager he said he would relay my phone number it is been 3 days I have not been called back I sold my Subaru this week and bought a Chevy More
by Yumalinda
Employees Worked With
Service department telephone person Melissa?, Norman Amabile, Julian Perez
April 13, 2019
Smart shield install Darius was great. Very happy with actual work performed at the dealership. Reason for four stars instead of five was strictly related to experienc Darius was great. Very happy with actual work performed at the dealership. Reason for four stars instead of five was strictly related to experience of getting the rental car. After all paperwork was done which I know takes a little while I still waited over 30 minutes to get the ride for the vehicle. I expected the rental car to be provided by Bob Baker and not an offsite vendor More
by k.greene57
Employees Worked With
Darius young
April 13, 2019
I fully recommend Bob Baker Service was timely and well done. I felt important and my input was valued. Associate Tanner Knapp really took the time to explain things to me every Service was timely and well done. I felt important and my input was valued. Associate Tanner Knapp really took the time to explain things to me every step of the way in terms that I could understand More
by missyclow
Employees Worked With
Tanner Knapp
April 13, 2019
Awesome help! Quick service and awesome help! They truly care about their customer. Really appreciate everything :) thanks again to Zach and the team! Looking forwa Quick service and awesome help! They truly care about their customer. Really appreciate everything :) thanks again to Zach and the team! Looking forward to coming back again. More
by rebeccaxsimon
Employees Worked With
Zach Lenfesty
April 13, 2019
Oil change incompetency I have a pretty new Forester with 7500 miles and brought it in for second oil change. The car started smoking and smelling burnt on the way home. I ch I have a pretty new Forester with 7500 miles and brought it in for second oil change. The car started smoking and smelling burnt on the way home. I checked the oil - it was very low and the engine compartment was smoking and very hot. The dealership sent out a technician and a service advisor (Chad Ackerman) to add oil and drive it back to the shop. The technician went under the car, verified that it was low on oil, added oil, and stated that he saw "the technician spill the oil" when the car was in the shop. I asked for the engine compartment to be degreased and cleaned because oil was everywhere. Chad later returned the car but there was still oil everywhere under the hood and white smoke still being produced. He took the car back and said he would call me when the cleaning was complete. I called the next day because I hadn't heard from Chad - but he wasn't in. I went up to the dealership. Zach was very apologetic and tracked down the technician who stated that the plug had been screwed on incorrectly. There was no paperwork for me because Chad had not entered the problem nor the repair on a ticket, so Zach did that for me at my request so that I would have a record. This oil change cost me a day without my car and a half tank of gas. I hope the engine was not harmed. This is not acceptable work for a dealership. More
by notpleased
Employees Worked With
Chad Ackerman
April 13, 2019
Excellent Customer Service Customer service is always good at BB, and Tanner Knapp was superb. My oil change and check-up was free, yet Tanner treated me like I was spending mil Customer service is always good at BB, and Tanner Knapp was superb. My oil change and check-up was free, yet Tanner treated me like I was spending millions. He listened and clarified with follow-up questions. He was happy and had a great sense of humor. The Service Dept. manager was also great. More
by MRSJ
Employees Worked With
Tanner Knapp
