Autonation Subaru - Service Center

Erik Lopez is always super awesome, friendly, and really honest/helpful. Have always had a good experience at Bob Baker Subaru. honest/helpful. Have always had a good experience at Bob Baker Subaru. More

Thankful that they provide services on Saturday. That makes it easier for those who work all week long. That makes it easier for those who work all week long. More

What a waste of time. We were told there was a known defect and to bring it in so they could order the part. After they had it for an hour, they said it was a software iss We were told there was a known defect and to bring it in so they could order the part. After they had it for an hour, they said it was a software issue, not covered by warranty and that there was a $200 charge for the download. We picked it up with zero resolution for the issue because you know that the software costs them nothing, but is critical to the use of the system and they aren’t willing to do anything to stand behind their products. We have 4 Subarus in the family, but as much as we love the cars, their service is substandard. More

Erik was very unpleasant to work with. Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the better service. More

Service department is terrible. Service writers seem to be in too much of a hurry to give good service. I gave my phone number to the service writer each time I’ve been there and my Service writers seem to be in too much of a hurry to give good service. I gave my phone number to the service writer each time I’ve been there and my phone number was still not in the system for them to call and let me know details about my car, before or after being worked on. The work that was done on my hitch install was sub par. They cut too much off my bumper so the plate they install that hides the cutout could not be attached to the bumper properly. It was just blowing off from the wind. This is a very expensive brand new car and I don’t want sub par work being done on it. I would have preferred them to replace the bumper and start over. The guy told me they are in a learning curve with that install as it is new. I guess they should be trained better? It should not go back out to the customer like that. When I picked up my car my seat and steering wheel were not even near where they were previously set. I don’t have automatic reset so that was kind of a bummer. My car has a scrape on the bumper that it did not have before I took it there that day. I called the Manager and left a message regarding this as soon as I saw it when I got home. I was unable to just return to the shop or I would have. As of yet, I have not heard back from Mr. Amiable. I have not ever had a car as nice as this car. I was definitely expecting more from my service department. More

Organized, focused on customer, good selection of cars, staff has positive attitude, staff tried hard to succeed. staff has positive attitude, staff tried hard to succeed. More

Could not ask for a higher degree of service and personal handling of a Subaru mfg defect. handling of a Subaru mfg defect. More

Our sales person (Manny) did not rush us he provided us all the answers to our questions. all the answers to our questions. More

Had excellent service - Terry was very helpful and not pushy at all when discussing our options. pushy at all when discussing our options. More