Autonation Subaru - Service Center

Erik was very unpleasant to work with. Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the better service. More

Service department is terrible. Service writers seem to be in too much of a hurry to give good service. I gave my phone number to the service writer each time I’ve been there and my Service writers seem to be in too much of a hurry to give good service. I gave my phone number to the service writer each time I’ve been there and my phone number was still not in the system for them to call and let me know details about my car, before or after being worked on. The work that was done on my hitch install was sub par. They cut too much off my bumper so the plate they install that hides the cutout could not be attached to the bumper properly. It was just blowing off from the wind. This is a very expensive brand new car and I don’t want sub par work being done on it. I would have preferred them to replace the bumper and start over. The guy told me they are in a learning curve with that install as it is new. I guess they should be trained better? It should not go back out to the customer like that. When I picked up my car my seat and steering wheel were not even near where they were previously set. I don’t have automatic reset so that was kind of a bummer. My car has a scrape on the bumper that it did not have before I took it there that day. I called the Manager and left a message regarding this as soon as I saw it when I got home. I was unable to just return to the shop or I would have. As of yet, I have not heard back from Mr. Amiable. I have not ever had a car as nice as this car. I was definitely expecting more from my service department. More

Organized, focused on customer, good selection of cars, staff has positive attitude, staff tried hard to succeed. staff has positive attitude, staff tried hard to succeed. More

Could not ask for a higher degree of service and personal handling of a Subaru mfg defect. handling of a Subaru mfg defect. More

Our sales person (Manny) did not rush us he provided us all the answers to our questions. all the answers to our questions. More

Had excellent service - Terry was very helpful and not pushy at all when discussing our options. pushy at all when discussing our options. More

All my experiences here have been great I drive from la Mesa if that tells anything I will continue to have service done here Mesa if that tells anything I will continue to have service done here More

Did not resolve the Issue and kept my car longer than initially stated. Dismissed at arrival because I didn’t have an appointment. Felt like no one actually wanted to help me resolve my issue. Super dism initially stated. Dismissed at arrival because I didn’t have an appointment. Felt like no one actually wanted to help me resolve my issue. Super dismissive and demeaning experience More

This is the third time that I’ve had issues with my trunk not working after it was serviced here. This time it wouldn’t close without me forcing it and then my battery died. So my husband had to work from ho not working after it was serviced here. This time it wouldn’t close without me forcing it and then my battery died. So my husband had to work from home and change meetings and I had to get a sub to cover my class. Disconnecting the battery to charge it fixed the issue but this is getting really old. More