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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,790 Reviews

2,790 Reviews of Autonation Subaru - Service Center

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January 08, 2023

The individual who replaced my airbag was wonderful. He was professional and friendly, and therfore deserves the highest rating possible. More

by S.Miller
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
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January 08, 2023

They provided the service I needed. Completed my included 4 services. Not sure why 15 words but got it now! More

by PJWATTS2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Aguilera
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January 07, 2023

Work was done at promised time John Moss was very attentive to my needs and helpful Had trouble when first brought car in as other service advisor said AC diagnostics machine was broken and was dism More

by Celso de oliveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
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January 07, 2023

The advisor that was helping me never kept me updated with my car. I would call leave voicemails and took forever to get a response back. Horrible customer service More

by You guys suck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norman Amabile
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Jan 09, 2023 -

You guys suck responded

Need to do a better job at customer service. Get it together.

Jan 09, 2023 -

Autonation Subaru Carlsbad responded

Good Morning. I sincerely apoligize for the level of service you received from our Service Department. We consistently strive to provide 5 Star service to all of our customers. I would greatly appreciate an opportunity to correct the situation. Please call me on my direct line at (760) 804-5038 so I may get a better explanation on what transpired. Thank you. Don Elliott, Customer Service Coordinator

January 03, 2023

Exelent customer and automotive service. I would return to Bob Baker Subaru for their service. More

by SAYHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran, John Loss
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January 03, 2023

No appointments were available for several days but I took my car as a walk up and they got to it the next day, fixed the problems quickly and communicated well along the way. When I came to collect my c More

by dave.prime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
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January 02, 2023

Very attentive. Wish Subaru made a none plug in hybrid. Would only buy from Bob Baker. More

by HAPP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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December 30, 2022

Julian was the one to help me. He was very nice , always kept me updated and very helpful with all my questions. He made this process very easy! More

by Lakyyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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December 29, 2022

I was very satisfied with the way my problem was handled and covered under my warranty. Julian was very courteous and helpful. More

by CARONNANCY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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December 29, 2022

Friendly prompt service! Able to easily make an appointment for the time I proffered. Will use them again. More

by DENNISTICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reservation person (female) pleasant to deal with., John Loss
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