Autonation Subaru - Service Center

I do not normally go to a dealership for service. However, this dealership is top notch and the best I have ever seen in customer service and professionalism. Exceptional communication and expressi However, this dealership is top notch and the best I have ever seen in customer service and professionalism. Exceptional communication and expressions of personal care. Outstanding! More

Great service, pleasant staff - they care about their customers. I really like that they provide text message and in person updates when I take my vehicle in for servicing. customers. I really like that they provide text message and in person updates when I take my vehicle in for servicing. More

my service representative was excellent. He was very courteous. I don't know who the technician was but I received a video explanation of his assessment regarding filter elements and diagno He was very courteous. I don't know who the technician was but I received a video explanation of his assessment regarding filter elements and diagnostic tests then proceeded recommendations. I think that showing the customer is really effective from standpoint of a person who is unsure about what is going on under the hood of the car. The communication between the staff and customer was excellent. More

This is specific to Service Dept. Parker is very helpful in scheduling service and keeping the customer informed on the progress and cost. Parker is very helpful in scheduling service and keeping the customer informed on the progress and cost. More

Bring back Bob Baker! My first service under new ownership I got a text with a $7,800 bill asking if I wanted to proceed. Are you kidding me? This is a scam that the large My first service under new ownership I got a text with a $7,800 bill asking if I wanted to proceed. Are you kidding me? This is a scam that the large auto dealerships pull to generate new business. Some unsuspecting person would’ve just said they can’t afford it and end up with a new car and nothing for a trade in they turn into more profit. You are just a number now in a corporate machine. More

No one seems to know what the pricing is for things like routine service appointments. When I tried to schedule my 40,000 service appointment, no one could tell me the cost. They said someone would call me routine service appointments. When I tried to schedule my 40,000 service appointment, no one could tell me the cost. They said someone would call me back, they never did. Someone today told me it might be $1,300. When a piece of the inside of my moon roof fell off about 6 weeks after I bought my 2022 Subaru, they said they would order the part and that never happened. I called to make a service appointment and asked if the moon roof could be fixed while they serviced my car and was told the part was never ordered. Over a year ago, they were supposed to order the part and call me once it came in - I never heard back from them. More

Unbelievable poor service. I made an appt for 8:45am to bring in my Forester due to having a very scary unintentional acceleration event the night before. I was due for my firs I made an appt for 8:45am to bring in my Forester due to having a very scary unintentional acceleration event the night before. I was due for my first service and wanted them to check everything that could go wrong with full throttle acceleration just in case it was an issue with the car. I was told it would be 3 hrs, so I accepted a Lyft ride to work. At 2pm I asked about my car and was told they would check on it. I asked for a Lyft ride back as it would be 3 when I got there, a full 6 hours after I dropped it off! When I got there I expected my car would have been safety checked and serviced. I was told they did not have time to look at it. Even after I explained I had an unintentional acceleration event the night before! How on earth can this dealership function like this? 6 hours and no service, not even checking my car for safety issues! Very poor management of this facility and not caring one bit. I had NO OPTION other than to take my now UNCHECKED car back and drive it home. What a waste of time spent at this dealership with NO RESULTS after SIX HOURS! More

He was the only one at the dealership that really helped me and respond to me. me and respond to me. More