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Autonation Subaru - Service Center
Carlsbad, CA
2,790 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,790 Reviews of Autonation Subaru - Service Center
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July 18, 2024
I had an appointment at 9:00 am. My 12 volt light was not working. I was told I would need a $239.00 diagnostic fee to find out the issue. I told her I would not pay that as I hav My 12 volt light was not working. I was told I would need a $239.00 diagnostic fee to find out the issue. I told her I would not pay that as I have a warranty on my car. I asked to speak to the service manager. She talked to him and he waived the fee. She told me she didn’t think it was fair that the tech wasn’t going to get paid. My appointment was at 9:00, however my car wouldn’t be looked at until 3:00. No loaner cars were available. She called me at 1:00 pm told me my car was ready. It was just a fuse and there would be no charge. I owe 3 Subarus, two were purchased from this dealership. Since I have a warranty I have gone here to have it serviced without any issues. This is the worst customer service I have received. I hope this service representative will get some additional training. More
by Mollieski
Employees Worked With
Litzy Cadena
July 08, 2024
Disappointing I ended up confused re my services. I bought the “ loaner” but it’s still considered a used car so I had to pay for my recent 6000 mile service. I bought the “ loaner” but it’s still considered a used car so I had to pay for my recent 6000 mile service. More
by johnmckee796max
Employees Worked With
Curt
June 06, 2024
Overall, I was impressed with the level of service and professionalism exhibited by AutoNation Subaru Carlsbad. From the moment I arrived, I was greeted warmly and felt well taken care of throughout the e professionalism exhibited by AutoNation Subaru Carlsbad. From the moment I arrived, I was greeted warmly and felt well taken care of throughout the entire service process. Specifically, I would like to commend Alex Sanchez (Express Service Advisor) for his exceptional customer service and attention to detail. He went above and beyond to ensure that my needs were met and that the service was completed efficiently. More
by Stanley B.
Employees Worked With
Alex Sanchez
June 06, 2024
As inconvenient as auto maintenance and an unexpected repair can be, Alexis listened carefully as I described some issues I was noticing with my car. He made sure a thorough diagnosis was completed. He w repair can be, Alexis listened carefully as I described some issues I was noticing with my car. He made sure a thorough diagnosis was completed. He was also very accommodating by swiftly providing a loaner car. Thank you More
by Flowers
Employees Worked With
Alixes
May 29, 2024
I do not normally go to a dealership for service. However, this dealership is top notch and the best I have ever seen in customer service and professionalism. Exceptional communication and expressi However, this dealership is top notch and the best I have ever seen in customer service and professionalism. Exceptional communication and expressions of personal care. Outstanding! More
by Allan
Employees Worked With
Filip Wisniewski
May 27, 2024
Great service, pleasant staff - they care about their customers. I really like that they provide text message and in person updates when I take my vehicle in for servicing. customers. I really like that they provide text message and in person updates when I take my vehicle in for servicing. More
by jenadi22
Employees Worked With
Alexander - Service Department , Parker Rutherfurd
May 15, 2024
my service representative was excellent. He was very courteous. I don't know who the technician was but I received a video explanation of his assessment regarding filter elements and diagno He was very courteous. I don't know who the technician was but I received a video explanation of his assessment regarding filter elements and diagnostic tests then proceeded recommendations. I think that showing the customer is really effective from standpoint of a person who is unsure about what is going on under the hood of the car. The communication between the staff and customer was excellent. More
by Luther
Employees Worked With
Parker Rutherfurd
May 15, 2024
This is specific to Service Dept. Parker is very helpful in scheduling service and keeping the customer informed on the progress and cost. Parker is very helpful in scheduling service and keeping the customer informed on the progress and cost. More
by Amara
Employees Worked With
Parker Rutherfurd
