Autonation Subaru - Service Center

Overall, I was impressed with the level of service and professionalism exhibited by AutoNation Subaru Carlsbad. From the moment I arrived, I was greeted warmly and felt well taken care of throughout the e professionalism exhibited by AutoNation Subaru Carlsbad. From the moment I arrived, I was greeted warmly and felt well taken care of throughout the entire service process. Specifically, I would like to commend Alex Sanchez (Express Service Advisor) for his exceptional customer service and attention to detail. He went above and beyond to ensure that my needs were met and that the service was completed efficiently. More

As inconvenient as auto maintenance and an unexpected repair can be, Alexis listened carefully as I described some issues I was noticing with my car. He made sure a thorough diagnosis was completed. He w repair can be, Alexis listened carefully as I described some issues I was noticing with my car. He made sure a thorough diagnosis was completed. He was also very accommodating by swiftly providing a loaner car. Thank you More

I do not normally go to a dealership for service. However, this dealership is top notch and the best I have ever seen in customer service and professionalism. Exceptional communication and expressi However, this dealership is top notch and the best I have ever seen in customer service and professionalism. Exceptional communication and expressions of personal care. Outstanding! More

Great service, pleasant staff - they care about their customers. I really like that they provide text message and in person updates when I take my vehicle in for servicing. customers. I really like that they provide text message and in person updates when I take my vehicle in for servicing. More

my service representative was excellent. He was very courteous. I don't know who the technician was but I received a video explanation of his assessment regarding filter elements and diagno He was very courteous. I don't know who the technician was but I received a video explanation of his assessment regarding filter elements and diagnostic tests then proceeded recommendations. I think that showing the customer is really effective from standpoint of a person who is unsure about what is going on under the hood of the car. The communication between the staff and customer was excellent. More

This is specific to Service Dept. Parker is very helpful in scheduling service and keeping the customer informed on the progress and cost. Parker is very helpful in scheduling service and keeping the customer informed on the progress and cost. More

Bring back Bob Baker! My first service under new ownership I got a text with a $7,800 bill asking if I wanted to proceed. Are you kidding me? This is a scam that the large My first service under new ownership I got a text with a $7,800 bill asking if I wanted to proceed. Are you kidding me? This is a scam that the large auto dealerships pull to generate new business. Some unsuspecting person would’ve just said they can’t afford it and end up with a new car and nothing for a trade in they turn into more profit. You are just a number now in a corporate machine. More