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Autonation Subaru - Service Center

Carlsbad, CA

4.4
2,784 Reviews

2,784 Reviews of Autonation Subaru - Service Center

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January 12, 2023

The staff was nice and facility offered snacks and coffee plus a nice place to wait More

by NHEIMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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January 11, 2023

They have always taken good care of me and my car with my servicing and maintenance needs, you have a great team of service advisors. More

by JAB1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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January 11, 2023

Great service and friendly staff. They also have great communication regarding your vehicle and any repairs that need to be done. More

by MLEBL72066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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January 11, 2023

Fast, caring team, efficient. Drove into the facility without an appointment and was seen without any hassle. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
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January 08, 2023

The individual who replaced my airbag was wonderful. He was professional and friendly, and therfore deserves the highest rating possible. More

by S.Miller
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
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January 08, 2023

They provided the service I needed. Completed my included 4 services. Not sure why 15 words but got it now! More

by PJWATTS2002
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Aguilera
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January 07, 2023

Work was done at promised time John Moss was very attentive to my needs and helpful Had trouble when first brought car in as other service advisor said AC diagnostics machine was broken and was dism More

by Celso de oliveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
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January 07, 2023

The advisor that was helping me never kept me updated with my car. I would call leave voicemails and took forever to get a response back. Horrible customer service More

by You guys suck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norman Amabile
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Jan 09, 2023 -

You guys suck responded

Need to do a better job at customer service. Get it together.

Jan 09, 2023 -

Autonation Subaru Carlsbad responded

Good Morning. I sincerely apoligize for the level of service you received from our Service Department. We consistently strive to provide 5 Star service to all of our customers. I would greatly appreciate an opportunity to correct the situation. Please call me on my direct line at (760) 804-5038 so I may get a better explanation on what transpired. Thank you. Don Elliott, Customer Service Coordinator

January 03, 2023

Exelent customer and automotive service. I would return to Bob Baker Subaru for their service. More

by SAYHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran, John Loss
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January 03, 2023

No appointments were available for several days but I took my car as a walk up and they got to it the next day, fixed the problems quickly and communicated well along the way. When I came to collect my c More

by dave.prime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
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