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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,786 Reviews

2,786 Reviews of Autonation Subaru - Service Center

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January 13, 2023

John was very helpfull Explained everything that I needed to know and kept me in the loop throughout the process More

by USDMBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
January 13, 2023

The staff was knowledgeable and friendly, I had a great experience and will recommend to anyone I know with a Subaru. More

by TIMAURER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Parker
January 12, 2023

The staff was nice and facility offered snacks and coffee plus a nice place to wait More

by NHEIMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
January 11, 2023

They have always taken good care of me and my car with my servicing and maintenance needs, you have a great team of service advisors. More

by JAB1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
January 11, 2023

Great service and friendly staff. They also have great communication regarding your vehicle and any repairs that need to be done. More

by MLEBL72066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
January 11, 2023

Fast, caring team, efficient. Drove into the facility without an appointment and was seen without any hassle. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
January 08, 2023

The individual who replaced my airbag was wonderful. He was professional and friendly, and therfore deserves the highest rating possible. More

by S.Miller
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
January 08, 2023

They provided the service I needed. Completed my included 4 services. Not sure why 15 words but got it now! More

by PJWATTS2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Aguilera
January 07, 2023

Work was done at promised time John Moss was very attentive to my needs and helpful Had trouble when first brought car in as other service advisor said AC diagnostics machine was broken and was dism More

by Celso de oliveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
January 07, 2023

The advisor that was helping me never kept me updated with my car. I would call leave voicemails and took forever to get a response back. Horrible customer service More

by You guys suck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norman Amabile
Jan 09, 2023 -

You guys suck responded

Need to do a better job at customer service. Get it together.

Jan 09, 2023 -

Autonation Subaru Carlsbad responded

Good Morning. I sincerely apoligize for the level of service you received from our Service Department. We consistently strive to provide 5 Star service to all of our customers. I would greatly appreciate an opportunity to correct the situation. Please call me on my direct line at (760) 804-5038 so I may get a better explanation on what transpired. Thank you. Don Elliott, Customer Service Coordinator

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