Autonation Subaru - Service Center
Carlsbad, CA
2,790 Reviews of Autonation Subaru - Service Center
Everyone was great and upbeat. I used to go to Hello Subaru, I will definitely do my service's here. I used to go to Hello Subaru, I will definitely do my service's here. More
Big thanks to John Loss in Service, Also to Austin In Sales for helping us figure things out, and of course to George Mang in Sales for selling us our XT Outback!! Sales for helping us figure things out, and of course to George Mang in Sales for selling us our XT Outback!! More
I brought my ascent in for a warranty on the brakes. The first time I dropped it off for an appt around 9am, it took them 8 hours to resurface the rotors. A couple days later the same problem returned, The first time I dropped it off for an appt around 9am, it took them 8 hours to resurface the rotors. A couple days later the same problem returned, they made an appt for me at 830 am the next week… I dropped it off at 830am and didn’t hear back until 330 to be told they didn’t even touch my car and would reschedule it for another time. The third time I dropped it off for my appt at 830 am and again it wasn’t finished till after 3pm! I’ve never had any brake service take a total of 24 hours to fix…. I shouldn’t have to spend 3 entire days off dealing with something that’s a 1 hour job. I only gave 2 stars because the employees are nice enough. The young man driving the shuttle was very friendly and helpful , otherwise I’d give my experience a 1. Worst car maintenance experience Ive ever had with a dealership. More
This crew was great! All are very knowledgable, friendly, and helpful. There's never any pressure during the entire process and everything is thoroughly explained. I'v All are very knowledgable, friendly, and helpful. There's never any pressure during the entire process and everything is thoroughly explained. I've made four purchases in the last three years and have been happy with interaction my family has had with Bob Baker Subaru. Purchasing a new Crosstrek with my daughter was effortless and the least stressful exchange yet. We have no doubts that we got the best deal possible. More
Excellent customer service—Les is the best! I made an early appt but some latecomers showed demanding service and it delayed my getting my car taken care of. But I wouldn’t take my Outback any I made an early appt but some latecomers showed demanding service and it delayed my getting my car taken care of. But I wouldn’t take my Outback anywhere else! More
LANE, FILIP and RIAN were very helpful and professionals! An outstanding assets of the dealership service department! Thank you! An outstanding assets of the dealership service department! Thank you! More