Autonation Subaru - Service Center

I brought my ascent in for a warranty on the brakes. The first time I dropped it off for an appt around 9am, it took them 8 hours to resurface the rotors. A couple days later the same problem returned, The first time I dropped it off for an appt around 9am, it took them 8 hours to resurface the rotors. A couple days later the same problem returned, they made an appt for me at 830 am the next week… I dropped it off at 830am and didn’t hear back until 330 to be told they didn’t even touch my car and would reschedule it for another time. The third time I dropped it off for my appt at 830 am and again it wasn’t finished till after 3pm! I’ve never had any brake service take a total of 24 hours to fix…. I shouldn’t have to spend 3 entire days off dealing with something that’s a 1 hour job. I only gave 2 stars because the employees are nice enough. The young man driving the shuttle was very friendly and helpful , otherwise I’d give my experience a 1. Worst car maintenance experience Ive ever had with a dealership. More

This crew was great! All are very knowledgable, friendly, and helpful. There's never any pressure during the entire process and everything is thoroughly explained. I'v All are very knowledgable, friendly, and helpful. There's never any pressure during the entire process and everything is thoroughly explained. I've made four purchases in the last three years and have been happy with interaction my family has had with Bob Baker Subaru. Purchasing a new Crosstrek with my daughter was effortless and the least stressful exchange yet. We have no doubts that we got the best deal possible. More

Excellent customer service—Les is the best! I made an early appt but some latecomers showed demanding service and it delayed my getting my car taken care of. But I wouldn’t take my Outback any I made an early appt but some latecomers showed demanding service and it delayed my getting my car taken care of. But I wouldn’t take my Outback anywhere else! More

LANE, FILIP and RIAN were very helpful and professionals! An outstanding assets of the dealership service department! Thank you! An outstanding assets of the dealership service department! Thank you! More

John was great. He was very nice, knowledgeable and he followed up in a timely manner. He never seemed annoyed to take our calls and questions. He was very nice, knowledgeable and he followed up in a timely manner. He never seemed annoyed to take our calls and questions. More

I had a fantastic experience at Bob Baker Subaru. The customer service was on point. Steven is the best salesman I have dealt with in purchasing a new car. He took all the time I needed to explain The customer service was on point. Steven is the best salesman I have dealt with in purchasing a new car. He took all the time I needed to explain and go over all the bells and whistles on my new 2023 Subaru Sport Crosstrek. He made a usually very stressful experience very pleasant. I can’t say enough good things about Steven and the company he works for. I was treated with great customer service as soon as I walked through the door. I was cheerfully greeted by Haley who I spoke to online about my interest in a Subaru Crosstrek, then Steven took over and closed the deal. The manager came over and greeted me and made sure everything was okay. I was very impressed with the outstanding service I received.’Steven went above and beyond and installed my new pet kennel in my Subaru. I love my new vehicle. I definitely recommend Steven and Bob Baker Subaru. More

Chris was professional, gave me the lowdown, recommendations, and car done as promised. And I got my senior discount n free car wash. The customer lounge is kinda small, but I can see anywhere i recommendations, and car done as promised. And I got my senior discount n free car wash. The customer lounge is kinda small, but I can see anywhere in the showroom, which is clean and impressive.The parts clerk was helpful and the other service guys when I had questions. This on my first visit as a new Subaru owner. Thanks. I'll definitely will be back for my 48K service. More

Great service but early closing hours (4:30 PM) are problematic for people who work. problematic for people who work. More

Polite and attentive. Answered all of my questions with authority and precision. Top notch professionalism and kindness. Answered all of my questions with authority and precision. Top notch professionalism and kindness. More

Very nice and professional. Great customer service each and every time I bring my car in for service. Great customer service each and every time I bring my car in for service. More