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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,790 Reviews

2,790 Reviews of Autonation Subaru - Service Center

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March 12, 2023

Wow what a wonderful experience…extremely honest, no hard sell…just happy to get you into the car you want. It honestly seemed like everyone who works there likes it there. I would drive the 65 miles (I ha More

by NICKYDEE0
Recommend Dealer
Yes
Employees Worked With
Sean Madrid, Mikhail Vinnichenko, Shannon Olivarez
Mar 14, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the kind review! We appreciate you making the 65-mile trip to come work with us here at Bob Baker Subaru and are thrilled to hear that Sean & Mikhail made the experience a great one for you. Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future!

March 11, 2023

Friendly, professional, clear, realistic, not prompt, scheduler needs help doing the basic job correctly yep More

by marcelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
Mar 14, 2023 -

Autonation Subaru Carlsbad responded

Hi Marcelo, We appreciate the honesty and will present this feedback to the team. We hope we can make the next visit a five-star experience. We encourage you to reach out if you have any information to share that will help ensure better care next time. Thank you, Tim Anderson - Service & Parts Director - (760) 804-5037

Mar 14, 2023 -

marcelo responded

To be clear, John Loss and his side of the service team were excellent. The admin side needed help.

March 11, 2023

everyone very friendly and i have found everything I need for my 2019 Subaru crosstrek More

by chups
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Mar 14, 2023 -

Autonation Subaru Carlsbad responded

We're glad you feel confident coming to us for everything your 2019 Subaru Crosstrek needs! We look forward to seeing you at your next appointment! Thank you! - Bob Baker Subaru

March 10, 2023

John took care of me with excellent professionalism. In and out in a timely manner. More

by GEOWZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
March 10, 2023

For the most part service was great. I called and made an appointment for an oil change and let the person know I was having issues with Starlink. I dropped my car off at 10:15 for a 1 More

by DARIELLE.CASPER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Loss
Mar 13, 2023 -

Autonation Subaru Carlsbad responded

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry that we did not meet your expectation during your last visit. I would like to see if there is anything we can do to help here. Please contact me directly, Tim Anderson - Service & Parts Director - (760) 804-5037

March 10, 2023

My first time servicing at Baker Subaru. John Loss is awesome! He is a great service advisor. More

by rfornaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
Mar 13, 2023 -

Autonation Subaru Carlsbad responded

Thanks for visiting the Bob Baker Subaru service team! John & the crew appreciate your kind feedback and hope to see you again next time!

March 09, 2023

Jon was amazingly helpful and accommodating. He went above and beyond in being flexible concerning my schedule. More

by CPADREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
March 09, 2023

Julian is amazing - he goes above and beyond in attention and service. Everything went smoothly and timely. More

by JOHNNYNJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
March 08, 2023

Brought my Subaru in for an oil change and check up. Lester was very thorough and courteous. He said it would take two hours but was done in less time and even had my vehicle washed. I would definitel More

by cwrocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
March 06, 2023

It took all day: everybody was pleasant , but it took all day because there not enough mechanics. More

by Claude10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner
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