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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,786 Reviews

2,786 Reviews of Autonation Subaru - Service Center

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March 23, 2023

They are easy to deal with and I liked both my sales and finance person More

by WEBSTERPUP
Recommend Dealer
Yes
Employees Worked With
Sam Said, Julius Delos Santos
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Mar 24, 2023 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your business! We appreciate your positive feedback and hope you won't hesitate to reach out if we can be of service again in the future!

March 20, 2023

Friendly staff. Professional attitude. Easy to schedule. Easy to get in and out. Job well done. More

by KLAUSMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner
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Mar 22, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback! Our Bob Baker Subaru team looks forward to serving you again in the future!

March 18, 2023

Julian Perez did an excellent job of diagnosing, researching and finding ways to keep my 2009 Forester going. His patience also much appreciated, especially considering how busy the service departme More

by Nalani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Mar 21, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We're happy to hear Julian provided you with truly exceptional service and we'll be sure to pass along these kind comments to him. Take care and please don't hesitate to reach out if there's anything else we can do for you! - The Bob Baker Subaru Team

March 17, 2023

Very easy to make an appointment for my car concern! Super helpful and convenient for me. More

by TESSA_CURRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Mar 20, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the kind review, Tessa! It's our privilege to serve you and we look forward to doing so again in the future. Take care! - The Bob Baker Subaru Team

March 17, 2023

Great service! Didn’t have an appointment and still took me in and had me in and out in about 2 hours. Will definitely come back. More

by HENRY_GONZALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner
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Mar 20, 2023 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience, Henry! It was a pleasure having you visit us here at Bob Baker Subaru and we look forward to seeing you again next time. Take care!

March 16, 2023

Thorough and complete, the service is alway done in a timely manner. Easy in and out. More

by KCEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Olivarez
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Mar 17, 2023 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your service needs! We appreciate the kind review and look forward to seeing you next time!

March 12, 2023

Wow what a wonderful experience…extremely honest, no hard sell…just happy to get you into the car you want. It honestly seemed like everyone who works there likes it there. I would drive the 65 miles (I ha More

by NICKYDEE0
Recommend Dealer
Yes
Employees Worked With
Sean Madrid, Mikhail Vinnichenko, Shannon Olivarez
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Mar 14, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the kind review! We appreciate you making the 65-mile trip to come work with us here at Bob Baker Subaru and are thrilled to hear that Sean & Mikhail made the experience a great one for you. Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future!

March 11, 2023

Friendly, professional, clear, realistic, not prompt, scheduler needs help doing the basic job correctly yep More

by marcelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
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Mar 14, 2023 -

Autonation Subaru Carlsbad responded

Hi Marcelo, We appreciate the honesty and will present this feedback to the team. We hope we can make the next visit a five-star experience. We encourage you to reach out if you have any information to share that will help ensure better care next time. Thank you, Tim Anderson - Service & Parts Director - (760) 804-5037

Mar 14, 2023 -

marcelo responded

To be clear, John Loss and his side of the service team were excellent. The admin side needed help.

March 11, 2023

everyone very friendly and i have found everything I need for my 2019 Subaru crosstrek More

by chups
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Mar 14, 2023 -

Autonation Subaru Carlsbad responded

We're glad you feel confident coming to us for everything your 2019 Subaru Crosstrek needs! We look forward to seeing you at your next appointment! Thank you! - Bob Baker Subaru

March 10, 2023

John took care of me with excellent professionalism. In and out in a timely manner. More

by GEOWZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
Report | Print
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