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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,786 Reviews

2,786 Reviews of Autonation Subaru - Service Center

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April 13, 2023

Parker was a gem! So helpful! I would definitely come back for future service needs. More

by ANNECARRIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Rutherfurd
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Apr 17, 2023 -

Autonation Subaru Carlsbad responded

We're so glad Parker was helpful to you during your visit, Anne! Thanks for the kind review and please don't hesitate to reach out if our Bob Baker Subaru team can be of service again in the future!

April 12, 2023

Lester was my service agent and he took real good care of me. He listened to my concerns. More

by JTEVRIZIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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Apr 13, 2023 -

Autonation Subaru Carlsbad responded

We're happy to hear Lester took such great care of you! Thanks for visiting Bob Baker Subaru and please don't hesitate to reach out if we can be of service again in the future!

April 12, 2023

Filip was great. Kept ne updated. Car runs great & all my issues were addressed. Good job More

by RNBABYSDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
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Apr 13, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! Filip & the team appreciate your feedback and hope you won't hesitate to reach out if we can be of service again in the future! - Bob Baker Subaru

April 12, 2023

Went for 30000 mile service…no tire rotation…bad service…when I asked Parker about it, he didn’t seem to care More

by JOEYMACKY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parker
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Apr 13, 2023 -

Autonation Subaru Carlsbad responded

I'm sorry to hear that you had a negative experience during your recent visit. As explained by my advisors your tires were in need of replacing and rotating the tires would have made the vehicle more unsafe. We take pride in providing top-notch service to all of our guests. We take safety of our customers very seriously. Please contact me via email at tanderson@bobbakeersubaru.com or via phone at 760-804-5037. Tim Anderson - Parts & Service Director

April 12, 2023

I thought the service was great. Quick turn around and support. I do question the services offered at various mileage intervals. The quotes I was given do not match national avera More

by STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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Apr 14, 2023 -

Autonation Subaru Carlsbad responded

Steve, thank you for taking the time to review your recent visit at our dealership. We do offer 2 options for our major services that are due, we have a dealer recommended and a factory recommended. Our dealer recommended is based on what we see on a daily basis with the Subaru vehicles. We appreciate the feedback and encourage you to reach out directly if you'd like to discuss these concerns in greater detail. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

April 12, 2023

Parker did a wonderful job taking care of my vehicle and communicating what was happening regarding the services provided. This is my go-to dealership for service! More

by Mr.Blay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker Rutherfurd
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Apr 14, 2023 -

Autonation Subaru Carlsbad responded

Mr. Blay, we appreciate your kind words and are thrilled that Parker provided excellent care for your vehicle. Thank you for choosing Bob Baker Subaru as your go-to dealership for service. We look forward to seeing you again soon!

April 12, 2023

Smooth and professional Our experience at the dealership was smooth and professional. We are very happy with the Forester. More

by ABLEMKER@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Billy
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Apr 14, 2023 -

Autonation Subaru Carlsbad responded

We're thrilled to hear that your experience with us was a smooth one! Thank you for choosing Bob Baker Subaru. We appreciate your business and wish you many happy miles in your new Forester!

April 12, 2023

Satisfactory service. Excellent service advisor No Nothing else to add. Nothing else to add More

by DWUD31@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Julian
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Apr 14, 2023 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! Our Bob Baker Subaru team appreciates your business and hopes to see you again next time!

April 11, 2023

Quick and easy service visit - Lester was very helpful at getting me in so I did not have to wait long More

by BRENDA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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Apr 13, 2023 -

Autonation Subaru Carlsbad responded

Thank you for visiting Lester & the team here at Bob Baker Subaru! We appreciate your kind review and hope to see you again next time!

April 11, 2023

Easy to setup appointment, and great assistance. They were clear on what had to be done. More

by JOSESANCHEZ01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner
Report | Print
Apr 13, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We hope our Bob Baker Subaru team can be of service to you again in the future!

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