Autonation Subaru - Service Center

I had been taking my car here for routine oil changes, and it was always a frustrating experience. Even when they said my car was ready, I’d end up waiting another 30+ minutes for them to bring it around. and it was always a frustrating experience. Even when they said my car was ready, I’d end up waiting another 30+ minutes for them to bring it around. Then came the real issue. Subaru sent me an extended warranty for my brakes due to known problems with some Ascents. My car had this exact issue. The dealership said they’d take care of it, but the parts were on backorder. I followed up five times over the next five months before they finally got the part in. I dropped my car off on a Monday. By Friday, the brake assembly had popped out and scraped my rim. I called and spoke to Joella, the Service Manager, who immediately dismissed the issue, claiming it wasn’t possible because “their system” would’ve caught it. We sent her a photo and explained it sounded like a jackhammer. She later claimed it was the exhaust manifold—which isn’t even near the brakes or tire. It was clear she lacked a basic understanding of car mechanics. I then took my vehicle to Orange Coast Subaru, and they were amazing. They told me to bring it in immediately, gave me a loaner, and handled everything with care and professionalism. I escalated the issue to Subaru of America, and after investigating, they confirmed it was a workmanship issue caused by this dealership. Subaru requested both dealerships work together to resolve it. Meanwhile, Nathan—the General Manager—never returned a single phone call from us or Orange Coast Subaru. Subaru of America couldn't even reach him. After two weeks of silence, we physically went to the dealership—twice—just to get him to talk to us. When we finally met with him, he tried to gaslight my husband by blaming the other dealership and claiming there was “a miscommunication.” Luckily, my husband is knowledgeable about cars and called him out. Only then did Nathan finally admit fault and agreed to pay the other dealership to fix our car. Bottom line: Be very careful with this place. I should’ve trusted my gut and stopped going, but it was the closest dealership. Don’t make the same mistake. More

Great service by everyone there. I love that the technician will provide a video of my car and does a complete walk through and points out the things that needs to be fixed or just s I love that the technician will provide a video of my car and does a complete walk through and points out the things that needs to be fixed or just shows that things are in good conditions. More

No loaner car available when I arrived and I had to reschedule. I specifically asked for that and was told to count on it. reschedule. I specifically asked for that and was told to count on it. More

I really to not like the person I get stuck with every time I go there. I feel he is arrogant, there for just a paycheck and an “up sell”. I also feel that service here is way over priced…. There has t time I go there. I feel he is arrogant, there for just a paycheck and an “up sell”. I also feel that service here is way over priced…. There has to be a better way for seniors to care for their cars without spending an entire paycheck each time they are there, What happened to old fashioned customer service??? Go back to paper schedule for car maintenance plans, etc. p.s. I LOVED MY SALESMAN!!!! After that, everything went downhill. More

Alexis my service advisor was very helpful and thorough. He made the entire experience less stressful. I highly recommend them. He made the entire experience less stressful. I highly recommend them. More

I didn’t interact with Subaru but I imagine they would be great to work with. I love dealerships in general as they are always looking out for my best interest. great to work with. I love dealerships in general as they are always looking out for my best interest. More

The attitude of the maintenance/ service person was derogatory. He ignored every request I had. derogatory. He ignored every request I had. More

second outback from this dealer. Service has always been very efficient and friendly. highly recommended Service has always been very efficient and friendly. highly recommended More

Extremely poor service from most of the employees in the service department. I waited for over 20 minutes to pick up my car that was finished. Everyone literally ignored me standing near the service window service department. I waited for over 20 minutes to pick up my car that was finished. Everyone literally ignored me standing near the service window waiting for assistance. I will not return to Subaru in Carlsbad. More

Our experience at the Carlsbad Subaru is always amazing. Michael Torres at Subaru Carlsbad was our salesman and he is so lovely to work with. The customer service is the best around the area by a long shot. Michael Torres at Subaru Carlsbad was our salesman and he is so lovely to work with. The customer service is the best around the area by a long shot. It is welcoming and personal. THANK YOU. We love our Subarus :). More