Autonation Subaru - Service Center

No loaner car available when I arrived and I had to reschedule. I specifically asked for that and was told to count on it. reschedule. I specifically asked for that and was told to count on it. More

I really to not like the person I get stuck with every time I go there. I feel he is arrogant, there for just a paycheck and an “up sell”. I also feel that service here is way over priced…. There has t time I go there. I feel he is arrogant, there for just a paycheck and an “up sell”. I also feel that service here is way over priced…. There has to be a better way for seniors to care for their cars without spending an entire paycheck each time they are there, What happened to old fashioned customer service??? Go back to paper schedule for car maintenance plans, etc. p.s. I LOVED MY SALESMAN!!!! After that, everything went downhill. More

Alexis my service advisor was very helpful and thorough. He made the entire experience less stressful. I highly recommend them. He made the entire experience less stressful. I highly recommend them. More

I didn’t interact with Subaru but I imagine they would be great to work with. I love dealerships in general as they are always looking out for my best interest. great to work with. I love dealerships in general as they are always looking out for my best interest. More

The attitude of the maintenance/ service person was derogatory. He ignored every request I had. derogatory. He ignored every request I had. More

second outback from this dealer. Service has always been very efficient and friendly. highly recommended Service has always been very efficient and friendly. highly recommended More

Extremely poor service from most of the employees in the service department. I waited for over 20 minutes to pick up my car that was finished. Everyone literally ignored me standing near the service window service department. I waited for over 20 minutes to pick up my car that was finished. Everyone literally ignored me standing near the service window waiting for assistance. I will not return to Subaru in Carlsbad. More

Our experience at the Carlsbad Subaru is always amazing. Michael Torres at Subaru Carlsbad was our salesman and he is so lovely to work with. The customer service is the best around the area by a long shot. Michael Torres at Subaru Carlsbad was our salesman and he is so lovely to work with. The customer service is the best around the area by a long shot. It is welcoming and personal. THANK YOU. We love our Subarus :). More

Billy is your guy to get the best car for the best deal. My fourth Subaru and counting:) My fourth Subaru and counting:) More

I had an appointment at 9:00 am. My 12 volt light was not working. I was told I would need a $239.00 diagnostic fee to find out the issue. I told her I would not pay that as I hav My 12 volt light was not working. I was told I would need a $239.00 diagnostic fee to find out the issue. I told her I would not pay that as I have a warranty on my car. I asked to speak to the service manager. She talked to him and he waived the fee. She told me she didn’t think it was fair that the tech wasn’t going to get paid. My appointment was at 9:00, however my car wouldn’t be looked at until 3:00. No loaner cars were available. She called me at 1:00 pm told me my car was ready. It was just a fuse and there would be no charge. I owe 3 Subarus, two were purchased from this dealership. Since I have a warranty I have gone here to have it serviced without any issues. This is the worst customer service I have received. I hope this service representative will get some additional training. More