Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Autonation Subaru - Service Center
Carlsbad, CA
2,784 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,784 Reviews of Autonation Subaru - Service Center
Sort by
Verified Customer
October 27, 2024
Extremely poor service from most of the employees in the service department. I waited for over 20 minutes to pick up my car that was finished. Everyone literally ignored me standing near the service window service department. I waited for over 20 minutes to pick up my car that was finished. Everyone literally ignored me standing near the service window waiting for assistance. I will not return to Subaru in Carlsbad. More
by SROYER1228
Employees Worked With
I no longer have names
October 18, 2024
Our experience at the Carlsbad Subaru is always amazing. Michael Torres at Subaru Carlsbad was our salesman and he is so lovely to work with. The customer service is the best around the area by a long shot. Michael Torres at Subaru Carlsbad was our salesman and he is so lovely to work with. The customer service is the best around the area by a long shot. It is welcoming and personal. THANK YOU. We love our Subarus :). More
by Tatiana
October 17, 2024
Billy is your guy to get the best car for the best deal. My fourth Subaru and counting:) My fourth Subaru and counting:) More
by Greg P
July 18, 2024
I had an appointment at 9:00 am. My 12 volt light was not working. I was told I would need a $239.00 diagnostic fee to find out the issue. I told her I would not pay that as I hav My 12 volt light was not working. I was told I would need a $239.00 diagnostic fee to find out the issue. I told her I would not pay that as I have a warranty on my car. I asked to speak to the service manager. She talked to him and he waived the fee. She told me she didn’t think it was fair that the tech wasn’t going to get paid. My appointment was at 9:00, however my car wouldn’t be looked at until 3:00. No loaner cars were available. She called me at 1:00 pm told me my car was ready. It was just a fuse and there would be no charge. I owe 3 Subarus, two were purchased from this dealership. Since I have a warranty I have gone here to have it serviced without any issues. This is the worst customer service I have received. I hope this service representative will get some additional training. More
by Mollieski
Employees Worked With
Litzy Cadena
July 08, 2024
Disappointing I ended up confused re my services. I bought the “ loaner” but it’s still considered a used car so I had to pay for my recent 6000 mile service. I bought the “ loaner” but it’s still considered a used car so I had to pay for my recent 6000 mile service. More
by johnmckee796max
Employees Worked With
Curt
June 06, 2024
Overall, I was impressed with the level of service and professionalism exhibited by AutoNation Subaru Carlsbad. From the moment I arrived, I was greeted warmly and felt well taken care of throughout the e professionalism exhibited by AutoNation Subaru Carlsbad. From the moment I arrived, I was greeted warmly and felt well taken care of throughout the entire service process. Specifically, I would like to commend Alex Sanchez (Express Service Advisor) for his exceptional customer service and attention to detail. He went above and beyond to ensure that my needs were met and that the service was completed efficiently. More
by Stanley B.
Employees Worked With
Alex Sanchez
June 06, 2024
As inconvenient as auto maintenance and an unexpected repair can be, Alexis listened carefully as I described some issues I was noticing with my car. He made sure a thorough diagnosis was completed. He w repair can be, Alexis listened carefully as I described some issues I was noticing with my car. He made sure a thorough diagnosis was completed. He was also very accommodating by swiftly providing a loaner car. Thank you More
by Flowers
Employees Worked With
Alixes
