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Autonation Subaru Carlsbad
Carlsbad, CA
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since 2013 A great buying experience simple and stress free.I will be in again when I need a car .The customer service was out standing.very professional A great buying experience simple and stress free.I will be in again when I need a car .The customer service was out standing.very professional More
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Easy Peasy Working with the folks at Bob Baker Subaru was truly a pleasure. I’ve been thinking of getting a new car for several years, and even test drove last y Working with the folks at Bob Baker Subaru was truly a pleasure. I’ve been thinking of getting a new car for several years, and even test drove last year‘s model. I wasn’t ready to commit at that time, and they didn’t bug me about it. I called this morning telling them what I was looking for and they had it ready and waiting for me when I arrived a few hours later. I was able to take a quick test drive. The finance discussion was well-informed and it was easy for me to make my decision. Everyone I encountered at the dealership was friendly and informative, answering all of my questions. I’ve always thought buying a new car was such a hassle, but they made it easy for me to get exactly what I wanted at the price I wanted. Bill and Terry were extremely professional and it was a pleasure doing business with them. More
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It worked out in the end. So my experience was kind of crazy I came late in the day when they were closing and they’re friendly staff insisted on helping me anyway although th So my experience was kind of crazy I came late in the day when they were closing and they’re friendly staff insisted on helping me anyway although they had closed at this point. I have to admit it was a long process and I dealt with a lot of different personalities and people but they were all very kind and understanding. From the first salesman I guess I misunderstood and thought a 7 hundred thousand miles warranty came with the car for no additional fees But that was not the case. I was purchasing a 2017 Subaru outback limited. After many hours I ended up leaving without purchasing the vehicle because of the additional fees and the Carfax report which did not include any service for the vehicle. I was heartbroken but I didn’t want to be pressured or purchase any additional items. Both Joshua and the finance gentleman that nigh assured me That it was no problem to walk away from the deal. Joshua the following day contacted me and sent me the records on the vehicle and how it was maintained As well as offered me the warranty. He went Above and beyond to try to make me happy with a deal. I appreciate Joshua’s perseverance and trying to get me into the car that I really wanted at a fair and reasonable cost. I had been here on vacation and had out-of-state plates and Was not registering It in California so it was quite the complicated deal but Joshua did not give up an we worked it out. I recommend asking for Joshua and letting him work for you. I am the proud first time owner of a Subaru Thanks to Joshua! C Magnes More
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Buy a Subati Salesman is great. He explained every step and all features of car. A great experience. Love the Forester with all its features. Also, thx to dealer f Salesman is great. He explained every step and all features of car. A great experience. Love the Forester with all its features. Also, thx to dealer for supporting classic VeeDubs! More
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Loving My New VW Golf! Joshua went so far above and beyond the usual to find me my new car. There was a snafu and he searched relentlessly to find me the car I wanted in the Joshua went so far above and beyond the usual to find me my new car. There was a snafu and he searched relentlessly to find me the car I wanted in the color I wanted. And now I am happily driving my sleek black beauty. More
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Hugh Stewart I’ll just say Hugh was amazing. He was one of the most sweetest and funniest people I have ever met. He also had a great sense of humor. Dealing with I’ll just say Hugh was amazing. He was one of the most sweetest and funniest people I have ever met. He also had a great sense of humor. Dealing with him made the experience so much bearable. All thanks to him I got the exact car I was looking for and had many laughs in the process of getting it. So thank you Hugh you were great and I’m so glad we got to deal with you. More
Excellent Service Bill and the people who work with him were terrific! The transaction went very well and smoothly. Terry was very professional and terrific as we Bill and the people who work with him were terrific! The transaction went very well and smoothly. Terry was very professional and terrific as well. Jeff and Diane Mowers. More
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Exceptional service Really appreciate Nathan and Jason getting me into my new STI. They made the sales process very easy and enjoyable. I will recommend all my friends an Really appreciate Nathan and Jason getting me into my new STI. They made the sales process very easy and enjoyable. I will recommend all my friends and family to this dealership. More
Second underfill on oil change This is the second oil change Bob Baker has performed and the second time the service technician has underfilled our 3.6r Subaru Outback. Half way thr This is the second oil change Bob Baker has performed and the second time the service technician has underfilled our 3.6r Subaru Outback. Half way through the recommended service interval the oil light has come on and I found the oil level to be 2qts low. 2qts?! Either the technician doesn't fill the oil filter prior to replacement or he can't count to 7qts. Its a brand new vehicle so I can understand if 7qts is more than the previous model but the only way to underfill a car is neglect or inexperience and neither is acceptable when you're spending 40k on a car. The lube tech should know the capacity and the senior tech should be checking his work before releasing the vehicle. Please figure it out so I don't have to demonstrate how an ASE certified technician is supposed to to their job. More
Amazing experience with honest people So we just bought a 2029 outback limited. And at first I was so worried about price and all that but the sales team really worked with us. I would fal So we just bought a 2029 outback limited. And at first I was so worried about price and all that but the sales team really worked with us. I would fall into the Category of being cheap my wife says and well i wanted a deal. And the sales team at Subaru were so willing to work with what we wanted to pay. I have been buying cars for awhile and this place has been amazing. I will always come back to buy a car through them they are amazing!! More