Autonation Subaru Carlsbad

Fairly painless! It would be helpful to have a better estimate for time required. We were told 4 hours so took 2 cars. About 1/2 hour one way. Took less than 2...if It would be helpful to have a better estimate for time required. We were told 4 hours so took 2 cars. About 1/2 hour one way. Took less than 2...if we knew that we would have just hung out and gone to lunch! Also did not receive a call letting us know how long once it went back to service area as promised. I understand it may be difficult yo estimate some repair times but this was a chip reprogram and oil change. More

Excellent service but very expensive My Forester runs better than it did when I brought it in. It was finished in a timely manner, four hours or less even though they had to replace the b My Forester runs better than it did when I brought it in. It was finished in a timely manner, four hours or less even though they had to replace the brake pads. Lea Dannals was very knowledgeable. I had a question about a low tire pressure warning light and she understood how the system works and explained it to me. I have always had this vehicle serviced at this dealership. When I brought it in in September of 2018, I was told the 30K service would be about $300. Seven or eight months later the price had gone up $200, to $500. I intend to keep my Forester for awhile but if the cost of repair starts to equal my car payments I might have to reconsider. More

Excellent customer service Bob Baker VW was very friendly. Customer service was top notch. Carlos was friendly, honest and communicated when necessary. He addressed all my conce Bob Baker VW was very friendly. Customer service was top notch. Carlos was friendly, honest and communicated when necessary. He addressed all my concerns and solved the major presenting issue. More

A Recurring problem finally FIXED!! Bobby Reynolds is a consummate professional who persisted until the recurring problem with my ignition system was resolved! He remained calm when I w Bobby Reynolds is a consummate professional who persisted until the recurring problem with my ignition system was resolved! He remained calm when I was not. He was friendly in the face of my frustrations. Bobby is an excellent communicator. He delivered candid, honest assessments on my old cars potential problems (10 year old beetle convertible) and worked with the entire team at Bob Baker to "make it right". Thank you Bobby! More

Smooth process, cumbersome drive-off No-nonsense and positive experience dealing with the sales agent George Mang, not so much with regard to the tech crew's efficiency, quality, and resp No-nonsense and positive experience dealing with the sales agent George Mang, not so much with regard to the tech crew's efficiency, quality, and responsibility. Ended up with a stained seat and still without a requested floor mat that was missing, despite a rather long "detailing". Usually it's the other way around: you'd expect a painful negotiation but not that kind of issues with a new car. More

Amazing service Everything about this dealership is professional. They welcome you and make sure you are taken care of. They work with you to make sure you get a pric Everything about this dealership is professional. They welcome you and make sure you are taken care of. They work with you to make sure you get a price you want. When I drive my new car until it stops working, hopefully they're still around so I can work with them again. Until then, it's time to convince my wife to buy a Subaru! More

Wonderful We had the best salesman he was not pushy was very friendly we were very very happy He got us great deal Please go see Hugh. We had the best salesman he was not pushy was very friendly we were very very happy He got us great deal Please go see Hugh. More

New car! New baby! Billy was the best! Super helpful, not pushy, everything was easy. My husband filled out most of my paperwork, all I did was pick out a car and sign. Billy was the best! Super helpful, not pushy, everything was easy. My husband filled out most of my paperwork, all I did was pick out a car and sign. Billy set up my phone for me, showed me how to work all the fancy bells and whistles, and made sure my super pregnant self was comfortable through the process. Thanks again guys! More

Fast and Friendly No pressure, fast and friendly service from Chris. He had my first choice of car ready for me when I arrived and had us out of the dealer in no time. No pressure, fast and friendly service from Chris. He had my first choice of car ready for me when I arrived and had us out of the dealer in no time. More

Thanks Bob Baker Subaru! We just purchased our first Subaru (an Outback) and it was our first time dealing with Bob Baker Subaru. Hugh Stewart is who we worked with and he wa We just purchased our first Subaru (an Outback) and it was our first time dealing with Bob Baker Subaru. Hugh Stewart is who we worked with and he was excellent. He did not pressure us whatsoever. He was super helpful and really spent time with us going over all of the features of our new Subaru. It was a positive experience for us and we are appreciative to Hugh for all the time he spent with us. I would also like to give a shout out to Luis in the finance department. He also was so very helpful and nice and took great care of us. Go see Hugh and Luis is you're in the market for a new Subaru or VW. More