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Autonation Subaru Carlsbad
Carlsbad, CA
5,067 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,067 reviews
March 23, 2019
Thank you Julio! Julio made my experience easy and seamless. I greatly appreciate the timeliness and communication throughout my repair process. thank you! i will be b Julio made my experience easy and seamless. I greatly appreciate the timeliness and communication throughout my repair process. thank you! i will be back if I need my Jeep repaired again. More
by Sandrie
Verified CustomerEmployees Worked With
Julio
Helpful March 23, 2019
Good customer service. Completion ahead of time. Friendly Service was great. Completed earlier than estimated. Honest about not needing some service until later. Professional, friendly. Asked if needed ride Service was great. Completed earlier than estimated. Honest about not needing some service until later. Professional, friendly. Asked if needed ride to mall. Overall very good service. More
by yvonne_aurora
Employees Worked With
Zach Lenfesty
March 23, 2019
Wait time Had 8 am appt. car not diagnosed until almost 5 pm. Why make appt if car won’t be looked at close to appt time. Service staff was nice. I am not a Had 8 am appt. car not diagnosed until almost 5 pm. Why make appt if car won’t be looked at close to appt time. Service staff was nice. I am not a mechanic, so hard to rate quality of service More
by tysonstreetjjb
Employees Worked With
Bobby Reynolds
March 23, 2019
Pushy sales Lots of back and forth with the "manager" during the sales process. Why can't you just offer the best deal from the start? Tried to sell lots of add Lots of back and forth with the "manager" during the sales process. Why can't you just offer the best deal from the start? Tried to sell lots of addons after the fact and they were surprised when I refused all of them. More
by Anonymous
Employees Worked With
Seth Sonstein, Joshua Perry
March 23, 2019
Valve spring recall JP said the valve spring recall would take 2 days, it actually took almost 4 days. When I came to pick up the car it was dirty. There was a module dam JP said the valve spring recall would take 2 days, it actually took almost 4 days. When I came to pick up the car it was dirty. There was a module damaged during the removal or the replacement of the engine, which they did replace. After driving the car 2 days in snowy conditions the heater a/c quit working. Probably a blown fuse, but also possible is damaged wiring from previous work done there. When I called JP to let him know about the no heater situation, he said he'd make a note in the file. NO Apologies, no sorry for any inconvenience of driving in winter / snow conditions with no heater. But he is going to make a note of it. How absolutely professional of him. That's someone I can't wait to entrust my car to again. NOT ! I can't explain how hard we have tried to love this car, but this along with the oil consumption issue. I just don't have any confidence in taking this vehicle on any extended trips. This trip was to June Lake in the high sierras to meet with our family for our 50th anniversary. I just hope we'll get back without any further issues. I'll never buy another Subaru or anything from Bob Baker again. More
by richard.march
Employees Worked With
JP Phillips
March 23, 2019
Excellent service when I leased my new Forester The sales persona were very helpful and the rest of the staff was excellent when I leased my new Forester. I especially appreciated how a week later w The sales persona were very helpful and the rest of the staff was excellent when I leased my new Forester. I especially appreciated how a week later when I had many questions on the many features of this SUV that Billy met with me to answer all my questions. I've leased cars before and bob baker Subaru was the best. More
by DENNISLGLASER
Employees Worked With
John Norconk, Billy Toolen
March 23, 2019
Purchase Experience Very good experience from entire staff. Hugh Stewart was very professional, knowledgeable and made experience easy. Darius was a pleasant service repr Very good experience from entire staff. Hugh Stewart was very professional, knowledgeable and made experience easy. Darius was a pleasant service representative. Explained process and kept me informed. More
by rpvjack
Employees Worked With
Darius, Hugh Stewart
March 23, 2019
Great cars and customer service Found the perfect Subaru for my family. Great customer service. Tom was so patient with my family and extremely helpful. They made purchasing a car st Found the perfect Subaru for my family. Great customer service. Tom was so patient with my family and extremely helpful. They made purchasing a car stress free and actually enjoyable. My sister and som might buy a car here in the near fut8 More
by rockwe777
Employees Worked With
Robert Simon, Tommy Kaiser
March 23, 2019
Best SUBARU Dealership in So. Cal. Before Bob Baker I visited two other SUBARU dealerships with not very good experience. To the extent that I gave up and was ready to lease another car Before Bob Baker I visited two other SUBARU dealerships with not very good experience. To the extent that I gave up and was ready to lease another car. I came across BBaker by coincidence and I’m glad I did. I would like to congratulate you for the professionalism of your sales and finance staffs which helped me with my lease. More
by kkhadivi
Employees Worked With
Armando Rodrigues, George Mang, Billy Toolen
March 22, 2019
Great buying experience! This was a great experience from start to finish. Worked with Internet sales ahead of time to understand pricing and model availability (Brandie was This was a great experience from start to finish. Worked with Internet sales ahead of time to understand pricing and model availability (Brandie was great). Once at dealership, I began working with salesperson who accompanied me on test drive and answered all questions - very up front and straightforward. Honored the e-pricing and nothing unexpected was put into the final prices of car (Joshua was excellent to work with). I'm so glad I chose this dealership and highly recommend to others. And of course I LOVE my new GTI! More
by Akolacki
Employees Worked With
Brandie Stockton helped me as well via email prior to in-person visit, Joshua Perry
