Autonation Subaru Carlsbad

Staff facilitated the process in a timely manner. Carlos was very helpful in the process. He was receptive to my individual needs and facilitated the process! He definitely went above and beyond to en Carlos was very helpful in the process. He was receptive to my individual needs and facilitated the process! He definitely went above and beyond to ensure that I was taken care of. More

Bobby is the man! Our rear-view mirror fell off and even though our car was barely out of warranty, Bobby hooked us up and got it covered for us! Thanks so much! Our rear-view mirror fell off and even though our car was barely out of warranty, Bobby hooked us up and got it covered for us! Thanks so much! More

Always a great experience Team was pleasant and helpful and even completed the work faster than expected. I would highly recommend them for anyone. Thanks for the great service Team was pleasant and helpful and even completed the work faster than expected. I would highly recommend them for anyone. Thanks for the great service! More

Got her done Had paid for my hazard warranty when I got the car new last year and when I pulled in I wasn’t sure I was going to get a runaround but my service advi Had paid for my hazard warranty when I got the car new last year and when I pulled in I wasn’t sure I was going to get a runaround but my service advisor came thru she is a real champ:) Thank you Edmond More

Great team Employees are great very helpful and always on top of their game. Strong communication of all issues that arise and explain in detail all issues. Employees are great very helpful and always on top of their game. Strong communication of all issues that arise and explain in detail all issues. More

Work was completed within time given. Worksheet provided current status of vehicle. Requested maintenance schedule wasn't provided until follow-up call. Further question about attachments Worksheet provided current status of vehicle. Requested maintenance schedule wasn't provided until follow-up call. Further question about attachments still unanswered. Hopefully, will get it answered later. More

Excellence service, will definitely come back Hugh could not have done more to have made my experience any better. Professional, timely, attentive, and made me feel right at home as I signed up fo Hugh could not have done more to have made my experience any better. Professional, timely, attentive, and made me feel right at home as I signed up for my second VW! Amazing that I was able to walk in, be shown all the features of the car I wanted and then financed in just short of 30 minutes. Brilliant! More

Bob Baker Subaru is awesome We always get great service when we bring out cars here. I never feel like I am being lied to and swindled like most car places. Tanner is always incr We always get great service when we bring out cars here. I never feel like I am being lied to and swindled like most car places. Tanner is always incredibly helpful and friendly. They are the best! More

Must have forgotten my car Usually service is pretty good. Recently however, I brought my car on a Saturday for an oil change tire rotation and inspection. The service writer Usually service is pretty good. Recently however, I brought my car on a Saturday for an oil change tire rotation and inspection. The service writer said my car would be a priority since I was waiting. I walked to the outlets just down the street had breakfast and did some shopping for about 3.5 hours. When I decided to head back to the dealership, I was greeted by the service writer and told that my car had just been washed and would be out in 10 minutes. I waited in the lobby for 45 minutes and decided to check in on my car that supposedly had just been washed and service was complete. The service writer said it only be a minute longer as he disappeared to the back. 10 minutes goes by and he pulls around with another car that isn’t mine. Another 15 minutes, and I’m waiting just outside his office now, and finally my car pulls around. So was it over an hour for a car wash, or was my car forgotten, or was it a mixup? I’ll never know. No explanation was offered and I shouldn’t really need to ask what happened. Also my vehicle inspection was not included when the vehicle was returned. I’ve been going here for years. I don’t think there is a systemic problem. Maybe just a really busy Saturday and things got mixed up or confusing. But I did not have a good experience on this one visit. More

Professional all the way No pressure highly informative experience - confident enough in their products to let them sell themselves. Mature sales staff used no gimmicks - just No pressure highly informative experience - confident enough in their products to let them sell themselves. Mature sales staff used no gimmicks - just knew their stock inside and out. More