Autonation Mazda Carlsbad - Service Center

Chris called me and followed up with a previous review I had and resolved my concerns and offered me 2 free future services. I am happy that he went the extra mile to make a client happy! had and resolved my concerns and offered me 2 free future services. I am happy that he went the extra mile to make a client happy! More

I've used this dealership for all of my service needs since I got my Mazda 9 years ago. I've worked with Max Hackadorn for several years now, and he's been an excellent contact person! since I got my Mazda 9 years ago. I've worked with Max Hackadorn for several years now, and he's been an excellent contact person! More

It's my 3rd time when I service my mazda. This time they completed the renovation and the dealership looks modern and fresh. The staff is nice. This time they completed the renovation and the dealership looks modern and fresh. The staff is nice. More

My appointments are always quick and easy at this Mazda dealer, and they just remodeled so it's really nice inside! I've been going here for all of my car services for the past three years (since I bought dealer, and they just remodeled so it's really nice inside! I've been going here for all of my car services for the past three years (since I bought my CX-5 from this dealership) and they are always super helpful. Shoutout to Cristian, who takes the time to explain everything to me and confirm what I want serviced and how much everything would cost before they do it. I would definitely recommend to anyone! More

A+++ My 2017 vehicle is now "brand new"! Everyone was very professional, courteous, efficient and friendly. Every time I drive now, I feel the difference and all the care that went in to m Everyone was very professional, courteous, efficient and friendly. Every time I drive now, I feel the difference and all the care that went in to my buffed-out-car, inside and out! More

I've been taking my car to Autonation Mazda (formerly Bob Baker) for several years. Their level of customer service has always been outstanding. On this occasion, Max checked me in and was very thorough expl Baker) for several years. Their level of customer service has always been outstanding. On this occasion, Max checked me in and was very thorough explaining the needed repairs/mileage service. He contacted me twice after I dropped off my car to let me know what would take place and the approximate cost. The assigned service technician always provides a video to let the customer know exactly what work has been done. It's a great tool. The young man (sorry, forgot his name) who handled my payment was friendly with a nice sense of humor. One gets the feeling the folks actually enjoy working there. What a treat! I highly recommend Autonation Mazda and will continue taking my car there for service. More

The lack of communication and therefor delay in getting my car serviced were unacceptable- I’m not sure I will continue to use the dealership for my ongoing maintenance of my vehicle my car serviced were unacceptable- I’m not sure I will continue to use the dealership for my ongoing maintenance of my vehicle More

Kind, present, welcoming, professional, knowledgeable, helpful, safe, good experience, efficient, hardworking service guys, respectful, grateful. helpful, safe, good experience, efficient, hardworking service guys, respectful, grateful. More

While i had my car serviced the dealership droped me off at the outlet center . I got the call that my car was done. I tried calling for over a hour to get back to pick up my car. Nobody would pick up the at the outlet center . I got the call that my car was done. I tried calling for over a hour to get back to pick up my car. Nobody would pick up the phone to get a ride back from the shuttle. When we finally got back the service tech admitted that he saw our number come across his phone but said he was busy on the phone with someone, so didn’t pick up . There was at least three other people working that day . I don't know why he didn't have someone else send a shuttle back to us . At least the service was done but just a overall frustrating day. More

Jeremy fully explained the recommended work my car needed and kept me updated. He reviewed my car’s history and shared what was previously done in order to keep me informed. He also answered my questions as and kept me updated. He reviewed my car’s history and shared what was previously done in order to keep me informed. He also answered my questions as to when and what my car would most likely need at my next service appointment. More