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Autonation Mazda Carlsbad - Service Center

Carlsbad, CA

4.6
97 Reviews

97 Reviews of Autonation Mazda Carlsbad - Service Center

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August 22, 2023

Since the new ownership change, prices for car services have gone up more than I'm comfortable with. You also offer no discounts or coupons. I'll likely seek an alternate company to service my Mazda goin More

by klnadal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Aug 25, 2023 -

Autonation Mazda Carlsbad responded

Hi, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 620-0950 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

August 21, 2023

Good service. Colin was helpful and provided the services I wanted done on the vehicle. They finished working on my car pretty quick too so that’s a plus. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Aug 25, 2023 -

Autonation Mazda Carlsbad responded

Hello Adam, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 19, 2023

Had regular maintenence service. Knew I needed brake work, but ended up with $1700 in repairs that I'm not sure I really needed. I miss the video taken during service and shared w More

by debneub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Aug 23, 2023 -

Autonation Mazda Carlsbad responded

Hi Debneub, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (760) 620-0950 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 12, 2023

Extremely satisfied with service. Have been coming since I bought Mazda CX5 in 2016 and was every time happy. Highly recommend this service. More

by Miki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Dresser
Aug 14, 2023 -

Autonation Mazda Carlsbad responded

Hello Miki, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

I went in for an oil change and an alignment, when I picked up my car there were $100 of additional charges. I inquired about this and they pointed out it was for things that I didn't ask them to do. T More

by gjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Aug 13, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

August 10, 2023

Everything proceeded properly. One word. Two word. Three word. Four word. Five word. Dix word. More

by m_l_wu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
Aug 14, 2023 -

Autonation Mazda Carlsbad responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

August 10, 2023

Quick dealership, always able to get an appointment quickly. They use text to communicate which it helpful when at work. They also get you a lyft to work if you need it after dropping you car off - the More

by gabriellag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Aug 13, 2023 -

Autonation Mazda Carlsbad responded

Hi Gabriellag, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

August 05, 2023

Service staff at AutoNation Mazda Carlsbad is great. They explained the work that was recommended and why, made sure I understood, and kept me informed. When the wait was longer than expected they arran More

by janiswinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max, Nick, Andrea
Aug 07, 2023 -

Autonation Mazda Carlsbad responded

Hi Janiswinn, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

Appreciate the custormer service at Autonation Mazda Carlsbad, particularly Colin Dresser. Thanks for your assistance and making my experience very pleasant. More

by Dolores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coling Dresser
Aug 07, 2023 -

Autonation Mazda Carlsbad responded

Hi Dolores, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2023

Colin Dresser was wonderful yesterday. He was extremely responsive, patient, knowledgeable and eager to be of assistance. The “detail” department did their usually fantastic job——show ro More

by Nona2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Dresser
Aug 04, 2023 -

Autonation Mazda Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Mazda Carlsbad. If you ever need help, just give us a call. Happy motoring!

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