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Autonation Mazda Carlsbad - Service Center

Carlsbad, CA

4.5
93 Reviews

93 Reviews of Autonation Mazda Carlsbad - Service Center

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November 16, 2023

Mazda Carlsbad (thanks Chris) is earning my trust in Mazda. My past experiences at some Mazda dealerships have been suboptimal. I hope we continue to build this trust. If you do, you will have a loyal More

by C
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Nov 18, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! We look forward to your next visit! Take care!

November 16, 2023

They were very friendly and I appreciated being able to make a same-day appointment. However, part of the reason I took in my vehicle was for squeaky brakes and they improved it but they’re still squeaky ( More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Nov 18, 2023 -

Autonation Mazda Carlsbad responded

Hi Liz, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 18, 2023 -

Liz responded

Thanks. I’m not sure if you fully read my review but one of the issues I went in for wasn’t addressed. I gave a high rating for the customer service but ultimately I paid $200 for squeaky brakes that are still squeaky (so the service was pointless and I’m out $200). :(

November 15, 2023

Great customer service, nice waiting area, good location. Sales and service reps are professional and friendly! More

by Derbygrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
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Nov 16, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 13, 2023

Communication was non existing, the story changed every time i needed an update from my car getting serviced. I couldn’t get an update for 4 days which delayed me service, plus getting a new car More

by alliemcinnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris, plus 3 others. Most didn’t introduce themselves
Report | Print
Nov 15, 2023 -

Autonation Mazda Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 620-0950 -- we hope to hear from you soon.

November 10, 2023

The staff are friendly, thorough, consistent service, wouldn’t go anywhere else for my Mazda! More

by danasimon15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Nov 11, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! Drive safe, and we'll see you on the road.

November 08, 2023

The Carlsbad Mazda AutoNation and ALL the guys in service especially Max my service guy are beyond the BEST! Thank you! More

by kelly golden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Nov 10, 2023 -

Autonation Mazda Carlsbad responded

Hi Kelly, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 07, 2023

Very pleased with sales (Fred Bandi) and my first service was easy to schedule and completed quickly. More

by ljow1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Moran
Report | Print
Nov 10, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2023

You had me pay for an engine oil additive but couldnt hook me up with an oem oil filter for an oil change? Not cool. More

by toastmyface
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep
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Nov 05, 2023 -

Autonation Mazda Carlsbad responded

Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 620-0950 to discuss what we can do to help.

October 25, 2023

Awesome service! ! Everyone is so friendly and helpful. Definitely come back!! Wonderful crew!! Close to shopping More

by Acortezgc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy hernandez
Report | Print
Oct 29, 2023 -

Autonation Mazda Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 23, 2023

AJ and the team are great! My service went quickly and smoothly, and everyone is so friendly! More

by pamcurtis226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Report | Print
Oct 25, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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