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Autonation Mazda Carlsbad - Service Center

Carlsbad, CA

4.6
96 Reviews

96 Reviews of Autonation Mazda Carlsbad - Service Center

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November 21, 2023

Max is most knowledgeable, friendly, informative, capable and professional---best customer service rep ever---takes all the stress out of maintaining my cars. More

by aaboussie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Nov 23, 2023 -

Autonation Mazda Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 20, 2023

They were quick to get my oil change and car review done. The waiting area is very comfortable More

by vickig_ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Nov 22, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 20, 2023

Colin had my vehicle serviced in exactly the time advertised. He was professional and very helpful. More

by jeff.braman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Nov 22, 2023 -

Autonation Mazda Carlsbad responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at AutoNation Mazda Carlsbad. If you ever need help, just give us a call. Happy motoring!

November 16, 2023

Mazda Carlsbad (thanks Chris) is earning my trust in Mazda. My past experiences at some Mazda dealerships have been suboptimal. I hope we continue to build this trust. If you do, you will have a loyal More

by C
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 18, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! We look forward to your next visit! Take care!

November 16, 2023

They were very friendly and I appreciated being able to make a same-day appointment. However, part of the reason I took in my vehicle was for squeaky brakes and they improved it but they’re still squeaky ( More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Nov 18, 2023 -

Autonation Mazda Carlsbad responded

Hi Liz, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 18, 2023 -

Liz responded

Thanks. I’m not sure if you fully read my review but one of the issues I went in for wasn’t addressed. I gave a high rating for the customer service but ultimately I paid $200 for squeaky brakes that are still squeaky (so the service was pointless and I’m out $200). :(

November 15, 2023

Great customer service, nice waiting area, good location. Sales and service reps are professional and friendly! More

by Derbygrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
Report | Print
Nov 16, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 13, 2023

Communication was non existing, the story changed every time i needed an update from my car getting serviced. I couldn’t get an update for 4 days which delayed me service, plus getting a new car More

by alliemcinnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris, plus 3 others. Most didn’t introduce themselves
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Nov 15, 2023 -

Autonation Mazda Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 620-0950 -- we hope to hear from you soon.

November 10, 2023

The staff are friendly, thorough, consistent service, wouldn’t go anywhere else for my Mazda! More

by danasimon15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 11, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Mazda Carlsbad! Drive safe, and we'll see you on the road.

November 08, 2023

The Carlsbad Mazda AutoNation and ALL the guys in service especially Max my service guy are beyond the BEST! Thank you! More

by kelly golden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Report | Print
Nov 10, 2023 -

Autonation Mazda Carlsbad responded

Hi Kelly, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 07, 2023

Very pleased with sales (Fred Bandi) and my first service was easy to schedule and completed quickly. More

by ljow1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Moran
Report | Print
Nov 10, 2023 -

Autonation Mazda Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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