Autonation Hyundai Carlsbad - Service Center

Service was extremely slow. ..no details given about the service diagnosis...no option to get a Lyft somewhere other than to the local mall...very difficult to get someone to ans ..no details given about the service diagnosis...no option to get a Lyft somewhere other than to the local mall...very difficult to get someone to answer the phone or return an email...I understand they are very busy and backed up, but they just aren't meeting expectations, much less going the extra mile. They gave me half off the price to get it diagnosed, but I definitely won't be going back to this dealership! Compared to the nearby Kia service center, it's night and day difference. More

Caveat Emptor. You've been warned to avoid these Crooks! Vehicle DEAD and needs $15,000 in repairs at ONLY 40k MILES from a problem the service center caused and t You've been warned to avoid these Crooks! Vehicle DEAD and needs $15,000 in repairs at ONLY 40k MILES from a problem the service center caused and they won't cover it. INSANITY! Never buy a vehicle here and never buy a Hyundai. Engine died at 40,000 miles and they want $15,000 for a new engine. Craziest part is that it's a known recall and they still denied it. Even crazier, is the car was in for an inspection of this problem 2 months ago, no problem found so they installed a "patch" 2 weeks later the problem occurs, vehicle completely dead at 40k and they are denying the claim. On a problem they clearly caused. Why anyone would buy this junk is beyond me. Luckily we have 3 other cars so we aren't forced to give these crooks a dime. Extra sad because we were days away from exchanging this for one of their new EV but looks like I'll be getting another Tesla instead. More

Please avoid this dealer at all cost. I am very much dis appointed with their service for my new car G90. user different dealer for your service. I am very much dis appointed with their service for my new car G90. user different dealer for your service. More

I leased my daughter a 2022 Hyundai Sonata last week. Before I talk about how cool this car is for the money, I’d like to talk about our salesman Perry Fitchett. Perry is absolutely awesome. He made a Before I talk about how cool this car is for the money, I’d like to talk about our salesman Perry Fitchett. Perry is absolutely awesome. He made a typically and historically unfun experience “buying a car” a real fun time. Perry has a great since of humor, very charismatic, and just fun to do business with. Everything was easy and straight up. We never felt like a game was being played or anyone being dishonest. Perry Fitchett is the person to ask for at Bob Baker Hyundai! By the way, the car is awesome. Nice standard safety features, comfortable, plug and play technology. More

either misleading or flat out lie from service group 2012 Genesis will seat belt alarm that would not go off. 61K miles, warranty expired at 60K. 3X to fix then they tried to upsell me with a $2700 ins 2012 Genesis will seat belt alarm that would not go off. 61K miles, warranty expired at 60K. 3X to fix then they tried to upsell me with a $2700 instrument cluster with no guarantee it would fix the problem. I had asked to Hyundai goodwill on the repair and they told me it was denied and would not give me a case # (said there is none), When I called corporate, with Vin # I received a case number and they never ruled, said dealer withdrew claim. Final result; repaired by Escondido Hyundai under goodwill with no instrument cluster. Short in the belt wiring!! More

Purchase review I love Carlsbad Hyundai! I have been coming to you for almost 3 years on a weekly basis for services, and I would like to say that every employee that I love Carlsbad Hyundai! I have been coming to you for almost 3 years on a weekly basis for services, and I would like to say that every employee that I have come to know has always been kind, polite and friendly. And I always look forward to my visits to Carlsbad Hyundai. Always professional and Friendly! Thank you! Rosa Rivera More