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Autonation Hyundai Carlsbad - Service Center
Carlsbad, CA
82 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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82 Reviews of Autonation Hyundai Carlsbad - Service Center
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July 08, 2023
Employees are great but there was no water or coffee and they always seem short staffed on mechanics. Been going here for over 10 yrs and it’s slowly been declining. they always seem short staffed on mechanics. Been going here for over 10 yrs and it’s slowly been declining. More
by nethacker
Employees Worked With
Alexis Ramirez
July 04, 2023
I had trouble booking an appointment, they're booked 3 months out so the car was way overdue when I finally got in. The appointment was fast (oil change and air in the tires) so we were out in way less th months out so the car was way overdue when I finally got in. The appointment was fast (oil change and air in the tires) so we were out in way less than the 2 hours I was told. I waited about 10 minutes to check in. The waiting room was freezing, but there was coffee and places to sit and work. More
by gregorio
Employees Worked With
Aleixs
June 30, 2023
The customer experience once in store, was good. My car was completed in a timely manner. However, I tried for a month to get a live person on the phone to make my appointment, I never got anyone!! My car was completed in a timely manner. However, I tried for a month to get a live person on the phone to make my appointment, I never got anyone!! I went through parts, sales, just trying to get connected to someone, and left 2 messages, and an email, no one ever responded. You can book service appointments online, when I originally started the process it said “call service, there is no appointments for 30 days”. Which was why I was trying to reach someone. In the end, I was able to book online, my appointment went good, and the staff was nice. I found the process prior to the appointment very frustrating. More
by J Becker
Employees Worked With
Unknown
June 29, 2023
Previous owner of dealership provided coffee and television for customers while they sat for over an hour waiting for their auto to be serviced. It was a nice, very appreciated touch that is no lon television for customers while they sat for over an hour waiting for their auto to be serviced. It was a nice, very appreciated touch that is no longer available. More
by ddburwell
Employees Worked With
Sorry, can't remember names. All were very nice.
June 27, 2023
I had a good experience with my recent service, which was for scheduled service for my leased vehicle, and to perform a safety recall part upgrade. My rep, Alexis, was friendly and helpful. The check-in proc for scheduled service for my leased vehicle, and to perform a safety recall part upgrade. My rep, Alexis, was friendly and helpful. The check-in process took a little longer than normal due to the reps learning a new software system after the transition to AutoNation. Since I work in the software industry, I get it and didn't mind waiting a couple of minutes while they finished processing the customers ahead of me. The work on my car was finished the same day. I got the call at 4:30 pm and the service dept closes at 5 pm, but Alexis assured me that if I ended up in traffic and couldn't arrive right at 5 pm, he would wait. The car was returned to me sparkling clean from a wash. More
by CMermaid
Employees Worked With
Alexis
November 30, 2022
Service was extremely slow. ..no details given about the service diagnosis...no option to get a Lyft somewhere other than to the local mall...very difficult to get someone to ans ..no details given about the service diagnosis...no option to get a Lyft somewhere other than to the local mall...very difficult to get someone to answer the phone or return an email...I understand they are very busy and backed up, but they just aren't meeting expectations, much less going the extra mile. They gave me half off the price to get it diagnosed, but I definitely won't be going back to this dealership! Compared to the nearby Kia service center, it's night and day difference. More
by limerind71
Employees Worked With
Alexis
October 13, 2022
Caveat Emptor. You've been warned to avoid these Crooks! Vehicle DEAD and needs $15,000 in repairs at ONLY 40k MILES from a problem the service center caused and t You've been warned to avoid these Crooks! Vehicle DEAD and needs $15,000 in repairs at ONLY 40k MILES from a problem the service center caused and they won't cover it. INSANITY! Never buy a vehicle here and never buy a Hyundai. Engine died at 40,000 miles and they want $15,000 for a new engine. Craziest part is that it's a known recall and they still denied it. Even crazier, is the car was in for an inspection of this problem 2 months ago, no problem found so they installed a "patch" 2 weeks later the problem occurs, vehicle completely dead at 40k and they are denying the claim. On a problem they clearly caused. Why anyone would buy this junk is beyond me. Luckily we have 3 other cars so we aren't forced to give these crooks a dime. Extra sad because we were days away from exchanging this for one of their new EV but looks like I'll be getting another Tesla instead. More
by cbane
Employees Worked With
Sandra
May 04, 2022
Please avoid this dealer at all cost. I am very much dis appointed with their service for my new car G90. user different dealer for your service. I am very much dis appointed with their service for my new car G90. user different dealer for your service. More
by Sam
Employees Worked With
Jesus
March 17, 2021
I leased my daughter a 2022 Hyundai Sonata last week. Before I talk about how cool this car is for the money, I’d like to talk about our salesman Perry Fitchett. Perry is absolutely awesome. He made a Before I talk about how cool this car is for the money, I’d like to talk about our salesman Perry Fitchett. Perry is absolutely awesome. He made a typically and historically unfun experience “buying a car” a real fun time. Perry has a great since of humor, very charismatic, and just fun to do business with. Everything was easy and straight up. We never felt like a game was being played or anyone being dishonest. Perry Fitchett is the person to ask for at Bob Baker Hyundai! By the way, the car is awesome. Nice standard safety features, comfortable, plug and play technology. More
by Davidcarsonjr
Employees Worked With
Perry Fitchett
