Autonation Hyundai Carlsbad - Service Center

My service adviser's Alex nice guy professional. Text, Carol, my car gets back to me. Thanks G n e. Text, Carol, my car gets back to me. Thanks G n e. More

Auto Nation's acquisition of this dealer may enhance the experience. It is understaffed, and the location is too small to take care of customers in a timely manner. My wait for basic service included in my experience. It is understaffed, and the location is too small to take care of customers in a timely manner. My wait for basic service included in my purchase was over 60 days. Hyundai should offer to update the map software for free on every service. Hyundai's map software must be downloaded, and the customer must leave the car on for an hour to update. If this were a customer appreciation offer for doing business with auto nation, it would put them ahead of their competition. More

Had an appointment with the service department. Listened to other people complaining while in line. Then sat in the waiting room while the receptionist kept apologizing to people on the phone for Listened to other people complaining while in line. Then sat in the waiting room while the receptionist kept apologizing to people on the phone for their complaints about the poor service. Finally was told the part needed was not in stock, would be given an estimate of the cost of repair. That took over an hour as two people had to give input (one for the part, the other for the labor. All in all I was there from 7AM to 4 PM. Long day. More

I received by USPS a recall notification regarding the "Anti-Theft Software Upgrade. The instructions in the notification were well-written. I scheduled an online appointment for the NO CHARGE recall or " "Anti-Theft Software Upgrade. The instructions in the notification were well-written. I scheduled an online appointment for the NO CHARGE recall or "service campaign". The Service Tech was personable, and the recall service was completed within a few hours. Good job to all the staff at Carlsbad Hyundai. More

Service Rep Andrew was great. The Service Tech found the answer to our Apple Play problem that others over past 2 years could not. Kudos. The Service Tech found the answer to our Apple Play problem that others over past 2 years could not. Kudos. More

Speed Service was average. Customer service was friendly, respectful and helpful. Overall, I was satisfied with service. Customer service was friendly, respectful and helpful. Overall, I was satisfied with service. More

Took a while for the appointment due to change of ownership but ended well - good work. ownership but ended well - good work. More

Since the switch to new ownership is still pretty recent I’ll go easy on them. My new car warned me my scheduled maintenance was coming up so I booked an appointment online only to find the soonest date was I’ll go easy on them. My new car warned me my scheduled maintenance was coming up so I booked an appointment online only to find the soonest date was 30 days out. Whatever. Brought the car in 10 min early and had to wait 30 min to give it to someone. They had my car all day, and it’s an electric so all they had to do was look at the brakes and maybe rotate the tires. I came back at 5pm to find out it didn’t get touched all day. The service rep was very sorry and offered to reset the maintenance reminder and gave me a free cabin filter next time I visit. Hopefully by then they’ll have gotten down a better process. More

DAY BEFORE SERVICE I WAS CALLED AND TOLD THAT THEY NO LONGER SERVICE GENESIS AT THE DEALERSHIP. I WAS TOLD A LETTER WAS SENT OUT BUT NEVER RECEIVED. AFTER COMPLAINING ENOUGH THEY CHANGED THEIR TUNE AND LONGER SERVICE GENESIS AT THE DEALERSHIP. I WAS TOLD A LETTER WAS SENT OUT BUT NEVER RECEIVED. AFTER COMPLAINING ENOUGH THEY CHANGED THEIR TUNE AND KEPT MY SERVICE APPOINTMENT. THE SERVICE WAS PAID BY ME SO IT WAS A ROUTINE 22,500 MILE MAINTENANCE. THIS WHOLE DEAL WAS HANDLED LESS THAN SATISFACTORY. More