Autonation Hyundai Carlsbad - Service Center

I was treated with great kindness. The estimated time to install the security upgrade was approximately 90-120 minutes. At some point everyone seem to disappear (lunch breaks) and I wa The estimated time to install the security upgrade was approximately 90-120 minutes. At some point everyone seem to disappear (lunch breaks) and I was told there was a meeting. After 2 hrsI asked a man if he could tell me the status of my vehicle. He disappeared for about 25 minutes. I had requested information about parts for both the driver and passenger seats, part numbers and pricing. This was not addressed nor has anyone followed up with said information. I visited the parts department and ordered a cargo cover and asked about the seat parts. I was kindly told a technician has to look up the part numbers, so the parts department personnel can order the correct parts. Crickets! Nobody has called me with this information. The staff was polite and respectful, but short handed to my notion. The city of Carlsbad is a money town, lots of tourism. I’m surprised that Corporate Hyundai doesn’t see the need to better staff this dealership. I was there for my scheduled appointment on Friday August 11, 2023. Today is Tuesday the 15th. I’m sadly disappointed. More

Rating service dept. . HORRIBLE customer service. I called to make an appointment and to replace my battery as my car needed a jump the week prior. Was told I needed to . HORRIBLE customer service. I called to make an appointment and to replace my battery as my car needed a jump the week prior. Was told I needed to call parts dept. Left a message, no call back.. i called the next day and the person actedike I was an idiot for calling. Went in for appointment on the 31st. Was told my battery was fine which is ridiculous as it needed a jump earlier that month On the 8th my battery died AGAIN. I called service dept who stated they had no battery in stock and I should go to Escondido. I stated that was unacceptable as they were at fault and wanted to speak to service manager. As of today.. NOONE has called back. I paid Triple A $205 for new battery which I believe was under warranty I will never set foot in this dealership again after 6 years of having all work done here. More

They did a very good job on my car with oil change and tire rotation. I am very happy with the service and the wonderful professional people that work there! tire rotation. I am very happy with the service and the wonderful professional people that work there! More

My service adviser's Alex nice guy professional. Text, Carol, my car gets back to me. Thanks G n e. Text, Carol, my car gets back to me. Thanks G n e. More

These guys are really fabulous, every time I bring my Elantra in for service they get me handled without forgetting anything. Washed and on my way. AutoNation definitely made a difference. Elantra in for service they get me handled without forgetting anything. Washed and on my way. AutoNation definitely made a difference. More

Auto Nation's acquisition of this dealer may enhance the experience. It is understaffed, and the location is too small to take care of customers in a timely manner. My wait for basic service included in my experience. It is understaffed, and the location is too small to take care of customers in a timely manner. My wait for basic service included in my purchase was over 60 days. Hyundai should offer to update the map software for free on every service. Hyundai's map software must be downloaded, and the customer must leave the car on for an hour to update. If this were a customer appreciation offer for doing business with auto nation, it would put them ahead of their competition. More

Had an appointment with the service department. Listened to other people complaining while in line. Then sat in the waiting room while the receptionist kept apologizing to people on the phone for Listened to other people complaining while in line. Then sat in the waiting room while the receptionist kept apologizing to people on the phone for their complaints about the poor service. Finally was told the part needed was not in stock, would be given an estimate of the cost of repair. That took over an hour as two people had to give input (one for the part, the other for the labor. All in all I was there from 7AM to 4 PM. Long day. More

I received by USPS a recall notification regarding the "Anti-Theft Software Upgrade. The instructions in the notification were well-written. I scheduled an online appointment for the NO CHARGE recall or " "Anti-Theft Software Upgrade. The instructions in the notification were well-written. I scheduled an online appointment for the NO CHARGE recall or "service campaign". The Service Tech was personable, and the recall service was completed within a few hours. Good job to all the staff at Carlsbad Hyundai. More

Service Rep Andrew was great. The Service Tech found the answer to our Apple Play problem that others over past 2 years could not. Kudos. The Service Tech found the answer to our Apple Play problem that others over past 2 years could not. Kudos. More

Speed Service was average. Customer service was friendly, respectful and helpful. Overall, I was satisfied with service. Customer service was friendly, respectful and helpful. Overall, I was satisfied with service. More