Autonation Hyundai Carlsbad - Service Center

The service department is horrible. STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 Hyundai's and will not buy another one unless I move to an area where there's a professional dealer service center. BTW, go to their website today and try to schedule an appointment for a new car under warranty where the check engine light is on...the 1st available date is a month from now! OK, so call them, good luck reaching anyone who will help you. I was charged over $200 and week later the engine light was back on. Knowing that I would be abused by their customer "service" rep and ignored by their new service manager, I have moved on. Too bad their poor service has caused me to change my plan of purchasing a 3rd Hyundai. More

I think this dealership needs help. It was slow and understaffed. The only bright spot was my service advisor. It was slow and understaffed. The only bright spot was my service advisor. More

This dealership is very professional, organized and informative. I came in for a recall, and also purchased extended warranty on my car. informative. I came in for a recall, and also purchased extended warranty on my car. More

Terrible customer service second time my car was towed there. Had to keep calling to get a answer and difficulty reaching anyone there. Had to keep calling to get a answer and difficulty reaching anyone More

Didn't open till after my early appointment but finished my oil change quickly & friendly service! my oil change quickly & friendly service! More

Great staff and customer service. I appreciate their friendly attitude and communication. We plan to keep using the services. I appreciate their friendly attitude and communication. We plan to keep using the services. More

I had no AC on a 2022 Hyundai Tucson that’s the first issue it’s a new car. I was told part will be here in a week. There was no update that it would take longer and I could not get anyone to answer the issue it’s a new car. I was told part will be here in a week. There was no update that it would take longer and I could not get anyone to answer the phone NO ONE EVER ANSWERS THE PHone so I had to go there to find out when I would get it fixed It took almost 2 months for the part to come in and it was a hot summer. i even called corporate and they couldn’t get anyone to answer the phone. I was told it would be ready that afternoon but around 5 I began to worry cause they close at 6. Of course no one answered in service so I called sales and made a stink cause i had to have the car today. Just horrible customer service. I will NEVER take my car there again. I would give them ZERO stars if I could More

Although great Customer Service; too expensive and deceptive. I had an emailed coupon that indicated $300 off my next service. I did not read the fine print; maximum you could receive was $150. Thi deceptive. I had an emailed coupon that indicated $300 off my next service. I did not read the fine print; maximum you could receive was $150. This was routine maintenance; four of the processes completed each charged a labor cost of $214.88 each. $859.52 of my total charges! This is a lot of money for one on Social Security and working PT to make ends meet. More

The maintenance service I received was fine. I was unhappy about a recall for my 2022 Hyundai Tucson's car's cooling system and coolant. Shouldn't ordinarily be a problem but I was told that I I was unhappy about a recall for my 2022 Hyundai Tucson's car's cooling system and coolant. Shouldn't ordinarily be a problem but I was told that I had to go to Escondido to take care of it, because when you guys took over the Bob Baker business, orders for the parts or machine to install the parts were cancelled. This is a huge inconvenience. I think this is a very poor business practice and a bad way to start a new business. Sincerely Bob Pheiffer More

Ernesto Gonzalez is the nicest worker I've met at the dealership. His sense of humor made my day! dealership. His sense of humor made my day! More