Autonation Hyundai Carlsbad - Service Center

Ok, we all have bad days but this was one of the worst customer services experiences. I had an appointment for 2 things: 1. a coolant recall and 2: replace a wireless charging pad that was diagnosed a customer services experiences. I had an appointment for 2 things: 1. a coolant recall and 2: replace a wireless charging pad that was diagnosed a month before I dropped the car off at 8:30 on a Tuesday. Around 3p that Tuesday, I get a text from the advisor. "We need to keep your car another day." Advisor says the replaced the charging pad but it's not working so they need to keep diagnosing. Advisor says they're still diagnosing but the app shows my car isn't in the shop. I ask if the coolant recall is done. Advisor says he thinks the coolant recall is done. That night, my app tells me the car is unlocked. I lock it. Strange they leave the car outside and unlocked. Wednesday 10a rolls around. I text for a status update. Advisor says he's going to check on my car. Almost 1p rolls around, I text again asking for an update. He says they were bringing the car into the garage. I know there's a fib here because again, my app tells me the car isn't in the garage. I give him an out and ask if the advisor is sure he's talking about the correct car because my app is saying the car hasn't moved all morning. I also share my concern that it's 1p and I'm concerned I won't get my car back on Wednesday. Wednesday 3:40p rolls around, he offers me a Lyft to come get the car. He now says the coolant machine broke and they still need more time to diagnose the wireless pad. Advisor says the manager thinks I should take the car to Escondido or Keary Mesa. I tell him I'll pick the car up Thursday morning. I can't make this up. I've attached screenshots of this text chain. Now, again, I know everyone has bad days. If on Tuesday night the advisor said something like, "We're super busy, do you want to pick up the car or let it sit X days" I could understand and give them 3 stars. But why did they keep my car another day (Wednesday) where it just sat in their parking lot (again, the app tells me this). To add insult to injury on the paperwork they wrote, wireless pad not working, customer declines further diagnosis. Did I decline further diagnosis or did I decline to have my car sit in the lot for an undeterminted amount of time and get fed fibs? Terrible experience. More

The service department is absolutely horrible! I took my car in for a scheduled appointment on February 1, 2024 and as of February 28, 2024, no one has ever contacted me about the status of my car I took my car in for a scheduled appointment on February 1, 2024 and as of February 28, 2024, no one has ever contacted me about the status of my car. I have tried multiple times to contact the service department and have been hung up on and transferred to a voicemail that never goes through. I've been told a the service manager will call me and he never has. The service advisor Valentin is rude and condescending to every customer I have heard him speak to. If I can every get my car back from them, I will never do business with them again. I'm in the market for a new car and they have definitely lost that business due to their service department. More

Brought in car for service. Oil change was $50 more because they only do synthetic now. Didn't tell me ahead. Car backup mirror wasn't working. I told them ahead of time that Bo Oil change was $50 more because they only do synthetic now. Didn't tell me ahead. Car backup mirror wasn't working. I told them ahead of time that Bob Baker had a third party put it in. They charged me $200 for a diagnostic and then told me they couldn't fix it because it was done by a third party and they had no record of who did it and the wire was chewed up too close to the mirror. We split that. I went to Hyundai Escondido and they recommended a radio etc. place in Oceanside. They found the loose wire in a half hour, and everything works now.Total cost $80. Autonation had car for 3 days and left wires hanging all over trunk. More

Worst service we’ve ever received from a dealership! Dropped car off for an oil change, tire rotation and 1 safety recall. Appointment was for 8:20 am. Arrived at 8:10 with no less than 15 cars ahead of Dropped car off for an oil change, tire rotation and 1 safety recall. Appointment was for 8:20 am. Arrived at 8:10 with no less than 15 cars ahead of me and my assigned advisor was running late to work. Manuel - who was the only rep to acknowledge me was very kind, but overwhelmed. I was told the car would be done by end of day. I called at 3 pm to check status- advisor unavailable, L/M. I then tried calling back from 4-6pm could not get through to anyone! Literally no response. I called back the next morning at 9 am- was told they weren’t even sure who my advisor was and asked who I spoke to at check in. Valentine Morales was my assigned advisor. I had received several automated text messages the month prior about my service. Yes!! Scheduled the service over a month in advance! I then just requested to pick my car up. Car had not even been serviced! I arrived at 10:15 am and my car was buried among so many cars! I took several pics and a video of the chaos. I counted 7 employees who walked by me without a single acknowledgment! It was finally Manuel that spoke to me and was able to get me the keys to my car. He also stated that he spoke to management about the situation, yet not a single acknowledgement! Absolutely insane, rude and unacceptable! NEVER will we visit this dealership again! So many customers in line complaining and talking amongst themselves as to the horrible service…..should have been my first clue! We have owned 5 Hyundai vehicles over the past 12 years-WE ARE DONE! Very sad! More

Service writer was very nice. He was honest about how long my lob would take. He was honest about how long my lob would take. More

The phone staff were very helpful and polite. I was disappointed that I had made an appointment for the morning for service told that it would be a two or three hour wait maximum. Upon arrival I I was disappointed that I had made an appointment for the morning for service told that it would be a two or three hour wait maximum. Upon arrival I was told there were several cars in front of me with the recall and I’d have to leave my car for the entire day. In addition to that there was no information about a ride home. I had to call back several times to find out whether my vehicle was ready. My last call when I let the dealership know I was getting a ride back was when I received a text that the car was ready. Only The driver side of the car was washed. The other side, including the back is filthy. Frankly the service I received from the previous owner Bob Baker was far more customer service oriented. More

This business is beyond horrible! !!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by !!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by phone. No matter what you select on the menu it circles back to the menu. If you happen to make contact you will be just put on hold and no one will answer, I paid $1000.00 plus 7.75% tax for a core deposit on a $375.00 radio. I had Autonation istall the radio. Calen in service handled the repair and wrote the invoice reflecting the $1000.00 core deposit and the $77.50 tax ad due back to me. I received an email showing $1000.00 back to my credit card. I'm still missing $77.50. I cannot get ahold of anyone to get the rest of my money. It's 78 miles round trip to drive there. This is unacceptable. There is another review here where Autonation responded with a phone number for the General Manager. They asked that reviewer to call so their concerns could be addressed. That phone number goes to that menu to nowhere I previously mentioned. More

Biggest issue is the difficulty scheduling an appt. Usually, more than a moth out. No flexibility at dealership. Usually, more than a moth out. No flexibility at dealership. More

Inexperienced workers, incorrect information provided to customers, unnecessary delays, poor customer service. I would not recommend this service center. customers, unnecessary delays, poor customer service. I would not recommend this service center. More

Went in for oil change with appointment. Pulled in to service lane and nobody came out to meet me as before when it used to be bob baker hyundai. Anyway, went inside to find someone to chec Pulled in to service lane and nobody came out to meet me as before when it used to be bob baker hyundai. Anyway, went inside to find someone to check me in. Got my quote of about 100 dollars for oil change. Plus I asked about the the steering lock as part of the recall that came up on my car which should be free. After they were done they billed me for 122 dollars! Looking at the receipt there was no multi point inspection done even though the service advisor said they will do it! They just changed the oil, oil filter, and checked my tire pressure. There was also labor charge of about 20 dollars for just putting the unopened steering lock on the seat of my car! Ridiculous! Never going there again! More