Autonation Hyundai Carlsbad - Service Center

Brought in car for service. Oil change was $50 more because they only do synthetic now. Didn't tell me ahead. Car backup mirror wasn't working. I told them ahead of time that Bo Oil change was $50 more because they only do synthetic now. Didn't tell me ahead. Car backup mirror wasn't working. I told them ahead of time that Bob Baker had a third party put it in. They charged me $200 for a diagnostic and then told me they couldn't fix it because it was done by a third party and they had no record of who did it and the wire was chewed up too close to the mirror. We split that. I went to Hyundai Escondido and they recommended a radio etc. place in Oceanside. They found the loose wire in a half hour, and everything works now.Total cost $80. Autonation had car for 3 days and left wires hanging all over trunk. More

Worst service we’ve ever received from a dealership! Dropped car off for an oil change, tire rotation and 1 safety recall. Appointment was for 8:20 am. Arrived at 8:10 with no less than 15 cars ahead of Dropped car off for an oil change, tire rotation and 1 safety recall. Appointment was for 8:20 am. Arrived at 8:10 with no less than 15 cars ahead of me and my assigned advisor was running late to work. Manuel - who was the only rep to acknowledge me was very kind, but overwhelmed. I was told the car would be done by end of day. I called at 3 pm to check status- advisor unavailable, L/M. I then tried calling back from 4-6pm could not get through to anyone! Literally no response. I called back the next morning at 9 am- was told they weren’t even sure who my advisor was and asked who I spoke to at check in. Valentine Morales was my assigned advisor. I had received several automated text messages the month prior about my service. Yes!! Scheduled the service over a month in advance! I then just requested to pick my car up. Car had not even been serviced! I arrived at 10:15 am and my car was buried among so many cars! I took several pics and a video of the chaos. I counted 7 employees who walked by me without a single acknowledgment! It was finally Manuel that spoke to me and was able to get me the keys to my car. He also stated that he spoke to management about the situation, yet not a single acknowledgement! Absolutely insane, rude and unacceptable! NEVER will we visit this dealership again! So many customers in line complaining and talking amongst themselves as to the horrible service…..should have been my first clue! We have owned 5 Hyundai vehicles over the past 12 years-WE ARE DONE! Very sad! More

Service writer was very nice. He was honest about how long my lob would take. He was honest about how long my lob would take. More

The phone staff were very helpful and polite. I was disappointed that I had made an appointment for the morning for service told that it would be a two or three hour wait maximum. Upon arrival I I was disappointed that I had made an appointment for the morning for service told that it would be a two or three hour wait maximum. Upon arrival I was told there were several cars in front of me with the recall and I’d have to leave my car for the entire day. In addition to that there was no information about a ride home. I had to call back several times to find out whether my vehicle was ready. My last call when I let the dealership know I was getting a ride back was when I received a text that the car was ready. Only The driver side of the car was washed. The other side, including the back is filthy. Frankly the service I received from the previous owner Bob Baker was far more customer service oriented. More

This business is beyond horrible! !!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by !!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by phone. No matter what you select on the menu it circles back to the menu. If you happen to make contact you will be just put on hold and no one will answer, I paid $1000.00 plus 7.75% tax for a core deposit on a $375.00 radio. I had Autonation istall the radio. Calen in service handled the repair and wrote the invoice reflecting the $1000.00 core deposit and the $77.50 tax ad due back to me. I received an email showing $1000.00 back to my credit card. I'm still missing $77.50. I cannot get ahold of anyone to get the rest of my money. It's 78 miles round trip to drive there. This is unacceptable. There is another review here where Autonation responded with a phone number for the General Manager. They asked that reviewer to call so their concerns could be addressed. That phone number goes to that menu to nowhere I previously mentioned. More

Biggest issue is the difficulty scheduling an appt. Usually, more than a moth out. No flexibility at dealership. Usually, more than a moth out. No flexibility at dealership. More

Inexperienced workers, incorrect information provided to customers, unnecessary delays, poor customer service. I would not recommend this service center. customers, unnecessary delays, poor customer service. I would not recommend this service center. More

Went in for oil change with appointment. Pulled in to service lane and nobody came out to meet me as before when it used to be bob baker hyundai. Anyway, went inside to find someone to chec Pulled in to service lane and nobody came out to meet me as before when it used to be bob baker hyundai. Anyway, went inside to find someone to check me in. Got my quote of about 100 dollars for oil change. Plus I asked about the the steering lock as part of the recall that came up on my car which should be free. After they were done they billed me for 122 dollars! Looking at the receipt there was no multi point inspection done even though the service advisor said they will do it! They just changed the oil, oil filter, and checked my tire pressure. There was also labor charge of about 20 dollars for just putting the unopened steering lock on the seat of my car! Ridiculous! Never going there again! More

Val of Hyundai Carlsbad is awesome 👏 … each car dealer should have a employee like him … thank you Val should have a employee like him … thank you Val More

The service dept is the worst. Not able to contact for problem information by phone. Not able to contact for problem information by phone. More