Autonation Hyundai Carlsbad

Amazing dealership! Always takes great care of their customers! Ernesto went above and beyond for us and even saved us money on our maintenance! Always takes great care of their customers! Ernesto went above and beyond for us and even saved us money on our maintenance! More

Service Dept. long wait service car 2x for tire rotation, waited 4 hrs tire pressure check on first visit approx.700 before 36,000 miles, could not get an appointm long wait service car 2x for tire rotation, waited 4 hrs tire pressure check on first visit approx.700 before 36,000 miles, could not get an appointment to service car nearly a month serviced 2nd time 36,500 miles and refused to honor Hyundai complementary service plan with purchase of new car, the Ioniq 5 EV. Then I was informed my the 2 recalls were free, but part still not available for the second time. All doors rattle I tried to have repaired under warranty per Hyundai advice and blog site, but dealership wanted car for 2 days. I love this EV car but but service is the worst, will avoid purchasing another Hyundai due to poor repeated service experiences. More

Given wrong info about car being ready. When I came back to pick my car up they couldn’t even find my paperwork. When they did I then had to sit and wait for an hour after I was told to com When I came back to pick my car up they couldn’t even find my paperwork. When they did I then had to sit and wait for an hour after I was told to come and pick it up. More

Great dealership! Recommend to anyone looking to purchase a Hyundai. Staff is polite and professional and did not try to perform unnecessary services on my vehicle. Recommend to anyone looking to purchase a Hyundai. Staff is polite and professional and did not try to perform unnecessary services on my vehicle. More

Professionally handled for service maintenance. Car was checked out and all suggestions for additional work passed on to me. Car was checked out and all suggestions for additional work passed on to me. More

This dealership was great because they let me and my family test drive the car I wanted ourselves, and offered plenty of help. Juan Bello was an excellent salesman and was not pushy like many workers at family test drive the car I wanted ourselves, and offered plenty of help. Juan Bello was an excellent salesman and was not pushy like many workers at other dealerships. He also seemed to try his best to search if the car I wanted was at a different Hyundai dealership. Overall he was an awesome worker, give the boy a promotion. The only complaint I have about the dealership as a whole was that towards the end of my purchase, a man came out of one office to tell me that there was miscommunication in the selling price set up for the car I was buying and that it was supposed to be about a thousand dollars higher. I didn't appreciate that but they sold it to me for the original price as promised. Dealership games all feel sneaky and greedy so I appreciate that this dealership was the LEAST sneaky compared to all the others I went to. Will totally buy from here again. Also other than the car sale, the warranty offered and customer service afterwards has been super wonderful. Thanks. More

The service department is horrible. STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 Hyundai's and will not buy another one unless I move to an area where there's a professional dealer service center. BTW, go to their website today and try to schedule an appointment for a new car under warranty where the check engine light is on...the 1st available date is a month from now! OK, so call them, good luck reaching anyone who will help you. I was charged over $200 and week later the engine light was back on. Knowing that I would be abused by their customer "service" rep and ignored by their new service manager, I have moved on. Too bad their poor service has caused me to change my plan of purchasing a 3rd Hyundai. More

I think this dealership needs help. It was slow and understaffed. The only bright spot was my service advisor. It was slow and understaffed. The only bright spot was my service advisor. More

This was my first time buying a car and it was the best experience I could have asked for! Ash was super helpful with helping me find my car and Justin during all the financial paperwork did an amazing job experience I could have asked for! Ash was super helpful with helping me find my car and Justin during all the financial paperwork did an amazing job explaining everything! Before I came to Hyundai I was at Subaru and the sales guy there was extremely pushy and not genuine. I left that dealership really frustrated and almost just went home but decided to give Hyundai a shot and I’m so glad I did because now I’m driving my new car that I love so much!!!! More

This dealership is very professional, organized and informative. I came in for a recall, and also purchased extended warranty on my car. informative. I came in for a recall, and also purchased extended warranty on my car. More