Autonation Hyundai Carlsbad

The phone staff were very helpful and polite. I was disappointed that I had made an appointment for the morning for service told that it would be a two or three hour wait maximum. Upon arrival I I was disappointed that I had made an appointment for the morning for service told that it would be a two or three hour wait maximum. Upon arrival I was told there were several cars in front of me with the recall and I’d have to leave my car for the entire day. In addition to that there was no information about a ride home. I had to call back several times to find out whether my vehicle was ready. My last call when I let the dealership know I was getting a ride back was when I received a text that the car was ready. Only The driver side of the car was washed. The other side, including the back is filthy. Frankly the service I received from the previous owner Bob Baker was far more customer service oriented. More

The sales representative, Bobby, made the entire experience straightforward and simple! He was very helpful with finding good cars and making the buying process simple. Only thing I don’t like about experience straightforward and simple! He was very helpful with finding good cars and making the buying process simple. Only thing I don’t like about Carmax is that it’s a bit pricey, but it’s definitely worth it for the peace of mind, 30 day money back guarantee, and 90 day warranty. More

Very helpful staff, had the car I wanted available, answered all my questions and gave me a good price on the vehicle answered all my questions and gave me a good price on the vehicle More

Jocelyn Torres was our salesperson and she was very helpful both during and after the sales process. :) The finance department was disorganized and uninformed. helpful both during and after the sales process. :) The finance department was disorganized and uninformed. More

This business is beyond horrible! !!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by !!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by phone. No matter what you select on the menu it circles back to the menu. If you happen to make contact you will be just put on hold and no one will answer, I paid $1000.00 plus 7.75% tax for a core deposit on a $375.00 radio. I had Autonation istall the radio. Calen in service handled the repair and wrote the invoice reflecting the $1000.00 core deposit and the $77.50 tax ad due back to me. I received an email showing $1000.00 back to my credit card. I'm still missing $77.50. I cannot get ahold of anyone to get the rest of my money. It's 78 miles round trip to drive there. This is unacceptable. There is another review here where Autonation responded with a phone number for the General Manager. They asked that reviewer to call so their concerns could be addressed. That phone number goes to that menu to nowhere I previously mentioned. More

Biggest issue is the difficulty scheduling an appt. Usually, more than a moth out. No flexibility at dealership. Usually, more than a moth out. No flexibility at dealership. More

Inexperienced workers, incorrect information provided to customers, unnecessary delays, poor customer service. I would not recommend this service center. customers, unnecessary delays, poor customer service. I would not recommend this service center. More

We had one of best car buying experiences of our life! Jordan was the best! We have never had any salesman go over every aspect of the car before, we now know how EVERYTHING works! He even took us on a dr Jordan was the best! We have never had any salesman go over every aspect of the car before, we now know how EVERYTHING works! He even took us on a drive to show us how the cruise control and steering wheel works and WOW, we are so impressed with this car and the attention to detail that Jordan gave us! Jordan even came to our house to pick up some paperwork that my husband had to sign, and we live 45 minutes away!! This Tucson is so beautiful and everyone we show LOVES it and we tell them to go see Jordan at AutoNation in Carlsbad to get theirs!!! More

Went in for oil change with appointment. Pulled in to service lane and nobody came out to meet me as before when it used to be bob baker hyundai. Anyway, went inside to find someone to chec Pulled in to service lane and nobody came out to meet me as before when it used to be bob baker hyundai. Anyway, went inside to find someone to check me in. Got my quote of about 100 dollars for oil change. Plus I asked about the the steering lock as part of the recall that came up on my car which should be free. After they were done they billed me for 122 dollars! Looking at the receipt there was no multi point inspection done even though the service advisor said they will do it! They just changed the oil, oil filter, and checked my tire pressure. There was also labor charge of about 20 dollars for just putting the unopened steering lock on the seat of my car! Ridiculous! Never going there again! More

Val of Hyundai Carlsbad is awesome 👏 … each car dealer should have a employee like him … thank you Val should have a employee like him … thank you Val More