Autonation Hyundai Carlsbad

My review Great service and they met all my demands with ease. It was a pleasurable experience and my third car from this Dealer. I intend to continue my relati Great service and they met all my demands with ease. It was a pleasurable experience and my third car from this Dealer. I intend to continue my relationship with them until they fail to meet my expectations. More

Pleasantly Surprised On 2/29/16 I arrived to the dealership I had previously called to advise my salesman Alex Peterson, the internet manager, that I would be arriving at On 2/29/16 I arrived to the dealership I had previously called to advise my salesman Alex Peterson, the internet manager, that I would be arriving at a set time so that the cars I wanted to see would be available. There were 2 of the 3 color combinations that they claimed to have and I travelled over 1 hour to see. The excuse that one of the cars was not available was that the car had technical problems and they could not release it in that condition to me. Lucky for me the color I liked was available, and that's the one I purchased. The only other thing that I didn't like very much was that I was being forced to pay for an alarm system that was pre-installed in my vehicle that seemed over priced and not of my choosing. It was resolved to get it at a discounted rate that I agreed to pay for. Then came the finance dept. where Ms. Catherine Alvarez took me through my choices for financing, and sold me an extended warranty. The explanation of that warranty was not precise, I didn't have time to read the fine print at the time and it was quite expensive for what it covered after thoughroughly reading the fine print. I called the next day to have it removed but but never received a call back from Ms. Alvarez or anyone at the dealership until 2 days later, since I also wasn't given the owner's manual nor the charging cord that came with the vehicle on the delivery date, I agreed to drive to the dealership to pickup those items and resolve the removal of the extended warranty. I was assured by the sales manager Robert Wilson and my salesman Alex Peterson that everything would be resolved to my satisfaction, and that confirmation of that would come by mail. As of 3/10/16 I have not received anything and the loan papers I received on 3/9/16 seems to have all of the original charges including the extended warranty still. 3/10/16 I called Alex no answer, then Robert at the dealership and was told that he would speak to Catherine to inform me about what has been done to resolve this. More

Hyundai of Carlsbad "I've been going to Carlsbad Hyundai since I leased my first Sonata in 2013. I've found the service department friendly, knowledgeable and my service "I've been going to Carlsbad Hyundai since I leased my first Sonata in 2013. I've found the service department friendly, knowledgeable and my service was always on time. My first Sonata was a base model. I returned for a new 2016 Sonata lease and decided to go for the ""bells and whistles"" and am glad I did. The 2016 is even better than the 2013 especially the suspension makes for a more solid ride." More

Hyundai Sonata lease My 6th Hyundai. I trust and love the dealership. Thank you. I will continue to lease as long as I can. Have a great day. My 6th Hyundai. I trust and love the dealership. Thank you. I will continue to lease as long as I can. Have a great day. More

Unexpected I had not considered the car I ended up buying and attempted to move on until the salesman patiently pointed out all of the benefits of what I did not I had not considered the car I ended up buying and attempted to move on until the salesman patiently pointed out all of the benefits of what I did not realize I would get. More

Scarlet I would have preferred that my new Elantra included a CD player and a GPS, but were fully aware that these items were not included before we concluded I would have preferred that my new Elantra included a CD player and a GPS, but were fully aware that these items were not included before we concluded the purchase. We use both items extensively when travelling, so we had to make other arrangements for both items. More

Excellent job I would highly recommend all my friends and family to deal with North County Hyundai. The staff was very professional and easy to deal with. I would highly recommend all my friends and family to deal with North County Hyundai. The staff was very professional and easy to deal with. More

Highly Recommend I would highly recommend this dealership and ask for Christian or Erick and Robert. I would also recommend going through Costco Auto Program. Everyo I would highly recommend this dealership and ask for Christian or Erick and Robert. I would also recommend going through Costco Auto Program. Everyone here is top-notch! More

Review The salesman was nice and the dealership was clean but the price I got was not the same as the price agreed on before I went there. The salesman was nice and the dealership was clean but the price I got was not the same as the price agreed on before I went there. More

Carlsbad had just the right vehicle for me The Carlsbad dealership had just the right car for me. I told them what I wanted and they showed me a vehicle that matched what I described. The Carlsbad dealership had just the right car for me. I told them what I wanted and they showed me a vehicle that matched what I described. More