Autonation Hyundai Carlsbad

Mark Mendoza was great. He made my 16 year old daughters first car buying experience special. He made my 16 year old daughters first car buying experience special. More

Quick friendly service, keep you informed of any issues explain in detail of service being performed. Would be nice to have water to drink. explain in detail of service being performed. Would be nice to have water to drink. More

Employees are great but there was no water or coffee and they always seem short staffed on mechanics. Been going here for over 10 yrs and it’s slowly been declining. they always seem short staffed on mechanics. Been going here for over 10 yrs and it’s slowly been declining. More

Excellent salesmanship by Daniel and Rob. Would highly recommend working with them. Deals are strong Would highly recommend working with them. Deals are strong More

I had trouble booking an appointment, they're booked 3 months out so the car was way overdue when I finally got in. The appointment was fast (oil change and air in the tires) so we were out in way less th months out so the car was way overdue when I finally got in. The appointment was fast (oil change and air in the tires) so we were out in way less than the 2 hours I was told. I waited about 10 minutes to check in. The waiting room was freezing, but there was coffee and places to sit and work. More

The customer experience once in store, was good. My car was completed in a timely manner. However, I tried for a month to get a live person on the phone to make my appointment, I never got anyone!! My car was completed in a timely manner. However, I tried for a month to get a live person on the phone to make my appointment, I never got anyone!! I went through parts, sales, just trying to get connected to someone, and left 2 messages, and an email, no one ever responded. You can book service appointments online, when I originally started the process it said “call service, there is no appointments for 30 days”. Which was why I was trying to reach someone. In the end, I was able to book online, my appointment went good, and the staff was nice. I found the process prior to the appointment very frustrating. More

Previous owner of dealership provided coffee and television for customers while they sat for over an hour waiting for their auto to be serviced. It was a nice, very appreciated touch that is no lon television for customers while they sat for over an hour waiting for their auto to be serviced. It was a nice, very appreciated touch that is no longer available. More

I had a good experience with my recent service, which was for scheduled service for my leased vehicle, and to perform a safety recall part upgrade. My rep, Alexis, was friendly and helpful. The check-in proc for scheduled service for my leased vehicle, and to perform a safety recall part upgrade. My rep, Alexis, was friendly and helpful. The check-in process took a little longer than normal due to the reps learning a new software system after the transition to AutoNation. Since I work in the software industry, I get it and didn't mind waiting a couple of minutes while they finished processing the customers ahead of me. The work on my car was finished the same day. I got the call at 4:30 pm and the service dept closes at 5 pm, but Alexis assured me that if I ended up in traffic and couldn't arrive right at 5 pm, he would wait. The car was returned to me sparkling clean from a wash. More

On time. Friendly service people. Helpful and addressed all my service concerns. Great great great Friendly service people. Helpful and addressed all my service concerns. Great great great More