Autonation Hyundai Carlsbad

I received by USPS a recall notification regarding the "Anti-Theft Software Upgrade. The instructions in the notification were well-written. I scheduled an online appointment for the NO CHARGE recall or " "Anti-Theft Software Upgrade. The instructions in the notification were well-written. I scheduled an online appointment for the NO CHARGE recall or "service campaign". The Service Tech was personable, and the recall service was completed within a few hours. Good job to all the staff at Carlsbad Hyundai. More

I found the exact car I wanted right away. I told the salesman it’ll be your easiest sale ever and I’m sure it was because I was sold, especially after negotiating my trade-in they gave me mor I told the salesman it’ll be your easiest sale ever and I’m sure it was because I was sold, especially after negotiating my trade-in they gave me more money. Then several other dealerships had offered me and I rolled out with my dream car, and a very very pleasurable experience. Highly recommend Hyundai of Carlsbad. More

Service Rep Andrew was great. The Service Tech found the answer to our Apple Play problem that others over past 2 years could not. Kudos. The Service Tech found the answer to our Apple Play problem that others over past 2 years could not. Kudos. More

Speed Service was average. Customer service was friendly, respectful and helpful. Overall, I was satisfied with service. Customer service was friendly, respectful and helpful. Overall, I was satisfied with service. More

The buying process at Autonation was smooth, non-hassle. I didn't have constantly calling me or pushing me to buy the car right away. Tyler the salesman was able to answer my questions and concerns right a I didn't have constantly calling me or pushing me to buy the car right away. Tyler the salesman was able to answer my questions and concerns right away. The car is great and was everything i thought i would be. I am very satisfied. The only the reason i am giving 4 stars because i am having issues with voice command in the car which hopefully will get resolved soon.Probably a software update issue,i would given 5 star if it wasnt for that small issue. More

Took a while for the appointment due to change of ownership but ended well - good work. ownership but ended well - good work. More

Since the switch to new ownership is still pretty recent I’ll go easy on them. My new car warned me my scheduled maintenance was coming up so I booked an appointment online only to find the soonest date was I’ll go easy on them. My new car warned me my scheduled maintenance was coming up so I booked an appointment online only to find the soonest date was 30 days out. Whatever. Brought the car in 10 min early and had to wait 30 min to give it to someone. They had my car all day, and it’s an electric so all they had to do was look at the brakes and maybe rotate the tires. I came back at 5pm to find out it didn’t get touched all day. The service rep was very sorry and offered to reset the maintenance reminder and gave me a free cabin filter next time I visit. Hopefully by then they’ll have gotten down a better process. More

DAY BEFORE SERVICE I WAS CALLED AND TOLD THAT THEY NO LONGER SERVICE GENESIS AT THE DEALERSHIP. I WAS TOLD A LETTER WAS SENT OUT BUT NEVER RECEIVED. AFTER COMPLAINING ENOUGH THEY CHANGED THEIR TUNE AND LONGER SERVICE GENESIS AT THE DEALERSHIP. I WAS TOLD A LETTER WAS SENT OUT BUT NEVER RECEIVED. AFTER COMPLAINING ENOUGH THEY CHANGED THEIR TUNE AND KEPT MY SERVICE APPOINTMENT. THE SERVICE WAS PAID BY ME SO IT WAS A ROUTINE 22,500 MILE MAINTENANCE. THIS WHOLE DEAL WAS HANDLED LESS THAN SATISFACTORY. More

Mark Mendoza was great. He made my 16 year old daughters first car buying experience special. He made my 16 year old daughters first car buying experience special. More