Autonation Hyundai Carlsbad

Terrible customer service second time my car was towed there. Had to keep calling to get a answer and difficulty reaching anyone there. Had to keep calling to get a answer and difficulty reaching anyone More

Didn't open till after my early appointment but finished my oil change quickly & friendly service! my oil change quickly & friendly service! More

Great staff and customer service. I appreciate their friendly attitude and communication. We plan to keep using the services. I appreciate their friendly attitude and communication. We plan to keep using the services. More

First time at a Hyundai dealership . Good shopping experience. Aleczander was a great individual to work with. I'm hoping the service is as good as the sales. Good shopping experience. Aleczander was a great individual to work with. I'm hoping the service is as good as the sales. More

This was the Best car shopping experience I ever had. The dealership had a large selection of cars and with help of Mark Mendoza (Sale and Customer Service Representative), I was able to find the best ca The dealership had a large selection of cars and with help of Mark Mendoza (Sale and Customer Service Representative), I was able to find the best car for me at the right price. A financial transition also went smoothly and I had the car in my possession in less than 2 hours. More

I had no AC on a 2022 Hyundai Tucson that’s the first issue it’s a new car. I was told part will be here in a week. There was no update that it would take longer and I could not get anyone to answer the issue it’s a new car. I was told part will be here in a week. There was no update that it would take longer and I could not get anyone to answer the phone NO ONE EVER ANSWERS THE PHone so I had to go there to find out when I would get it fixed It took almost 2 months for the part to come in and it was a hot summer. i even called corporate and they couldn’t get anyone to answer the phone. I was told it would be ready that afternoon but around 5 I began to worry cause they close at 6. Of course no one answered in service so I called sales and made a stink cause i had to have the car today. Just horrible customer service. I will NEVER take my car there again. I would give them ZERO stars if I could More

After having a horrible experience of being blatantly lied to at another dealership, I found a vehicle that I wanted at Autonation Hyundai Carlsbad. I called to inquire about the vehicle and spoke to Ma lied to at another dealership, I found a vehicle that I wanted at Autonation Hyundai Carlsbad. I called to inquire about the vehicle and spoke to Mark Mendoza. I explained my bad experience and he assured me that I would not have the same experience at his dealership. We worked out a price for the vehicle then and there, and that was the final price when I went to the dealership to purchase the vehicle. Mark was very helpful throughout the whole process and continues to keep in contact with me. I reside 100 miles from the dealership, so I will not be using their service department, but if it were closer I would. More

Although great Customer Service; too expensive and deceptive. I had an emailed coupon that indicated $300 off my next service. I did not read the fine print; maximum you could receive was $150. Thi deceptive. I had an emailed coupon that indicated $300 off my next service. I did not read the fine print; maximum you could receive was $150. This was routine maintenance; four of the processes completed each charged a labor cost of $214.88 each. $859.52 of my total charges! This is a lot of money for one on Social Security and working PT to make ends meet. More

The maintenance service I received was fine. I was unhappy about a recall for my 2022 Hyundai Tucson's car's cooling system and coolant. Shouldn't ordinarily be a problem but I was told that I I was unhappy about a recall for my 2022 Hyundai Tucson's car's cooling system and coolant. Shouldn't ordinarily be a problem but I was told that I had to go to Escondido to take care of it, because when you guys took over the Bob Baker business, orders for the parts or machine to install the parts were cancelled. This is a huge inconvenience. I think this is a very poor business practice and a bad way to start a new business. Sincerely Bob Pheiffer More

Ernesto Gonzalez is the nicest worker I've met at the dealership. His sense of humor made my day! dealership. His sense of humor made my day! More