Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad - Service Center

Danny Vega and his team are TOP RATE. Very knowledgeable and friendly! I would highly recommend! Very knowledgeable and friendly! I would highly recommend! More

Danny Vega and the service techs at the Truck shop were awesome. Had my Dodge in for the parking engagement recall. Danny kept me updated and the team took great care of my van which is converted into an awesome. Had my Dodge in for the parking engagement recall. Danny kept me updated and the team took great care of my van which is converted into an RV. Had me out in a day and a half so I could get back on the road. Fantastic support. I am very grateful for the support and appreciative of the outstanding customer service. I will go back when I need work done on my van as I trust their professionalism and technical skills. A+ Thank you! More

Service department Benjamin Merrill is best I’ve ever worked with. Living in. Multiple states and owning a dozen vehicles of multiple brand he and his service department are far superior to all I have wo worked with. Living in. Multiple states and owning a dozen vehicles of multiple brand he and his service department are far superior to all I have worked with. More

Service department is a complete joke. I have bought 2 Jeep Cherokees, one from this dealership. My current vehicle has a recall that i didn´t know about until I tried to renew my DMV regi I have bought 2 Jeep Cherokees, one from this dealership. My current vehicle has a recall that i didn´t know about until I tried to renew my DMV registration. I found out that I can´t get it renewed until the recall issue is fixed. I called Autonation Carlsbad and was told to come in ant they could provide a form that I could use to get my tags. Nope, the person din´t know what she was talking about and I was informed I might have to wait 6 months, which doesn´t do me much good when my tags are about to expire. I have been promised call backs from supervisors on several occasions and not once have they followed through. Driving around with expired tags while my case with Chrysler Jeep is waiting to be heard. More

Awful, Awful, called 3 times 2 days ago. Still waiting for call back. If I could go somewhere else I would. Terrible customer service. Still waiting for call back. If I could go somewhere else I would. Terrible customer service. More

Awful Awful Awful. Do not take your vehicle here to get serviced. Our car has been with the dealer for over two weeks. We have been called on three separate occasion Do not take your vehicle here to get serviced. Our car has been with the dealer for over two weeks. We have been called on three separate occasions and falsely told our vehicle was ready. The first time, the dealership said they called us in error. The second time, they called back and said they drove the car and they didn't think it was ready. The third time, my husband drove the car and said the problem was worse than before and now unsafe for driving. The service advisor was about to send a vehicle unfit for the road back to my family knowing we would have two small children in the car. This is the absolute worse experience I have ever had....almost to the point where we are contemplating selling the car so we won't have to deal with such awful service. Oh and good luck calling and actually talking to someone! They rarely answer the phone, More

I met Rob Helms, service advisor, for the first time yesterday. He was both professional and personal in understanding my needs. I am happy to have someone I can count on for the future care of my Jeep yesterday. He was both professional and personal in understanding my needs. I am happy to have someone I can count on for the future care of my Jeep Grand Cherokee. More

I had an appointment on Black Friday for a check engine light and dropped off my car. After lunch I still hadn't heard what the repair status was. I couldn't get through to my service advisor through the a light and dropped off my car. After lunch I still hadn't heard what the repair status was. I couldn't get through to my service advisor through the automated phone system because they were running a skeleton crew that day. Finally I called new car sales and got transferred to my advisor and was at least able to leave a voicemail. End of business rolled around and I still hadn't heard. That was inconvenient not knowing what was going on. Finally on Saturday I got a text with my vehicle status. Monday I got a text my car was ready. Went to pick it up and had to wait for 3 customers to check their cars in before I could sign my paperwork and have the super nice car valet bring my car around. More

Truck center service should be better They let you hate your purchase and hate your self hate your purchase and hate your self More

Brought car Abarth for warranty radio repair, team could not find radio replacement, sent me to independent car shop after two months, just a very disappointing experience, seemed not to be too motivated to not find radio replacement, sent me to independent car shop after two months, just a very disappointing experience, seemed not to be too motivated to fix my car. Installed the wrong radio the first time, which I still have, and just sent me back to Chrysler care online to try to work it out between myself and some independent shop, just never made sense to me why the dealer wouldn't be the best equipped people to handle a Fiat repair with an original radio tried to speak to service manager, friendly but not helpful in the sense that they did not fix the car so can't give them a rating over one out of 10 More