Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad - Service Center

The service staff were very professional everyone made sure I was taken care of. The mechanic who serviced my hellcat redeye jailbreak was very efficient in determining the issue with my vehicle. I am ver sure I was taken care of. The mechanic who serviced my hellcat redeye jailbreak was very efficient in determining the issue with my vehicle. I am very happy with the level of professionalism the staff has and the experience of the mechanics. My only issue is your phone system. You have also services my 2014 Jeep wrangler on 40’s and 5.6@5” lift, it was given the sane level of respect and service as my Hellcat Redeye. Since the new service manger Todd has been there my service experiences have been nothing but stellar. He was Solely responsible on his 2nd day to get my Charger Hellcat Redeye the long awaited parts, 102 days, and return the car to me all repaired. I could not even get a conversation with the previous manager. Todd takes customer service to a entirely new level that others should strive for. I have full confidence in Todd and his team when leaving either of my vehicles with them fir service. They are consciences and thorough in how they handle my vehicle service requirements. More

Everyone ask have you been helped and if they can't they will get someone will get someone More

Every time I’ve brought my Jeep in to this Carlsbad location I’ve had a wonderful experience! This time I brought my Jeep in as a walk-in on the weekend and the gents were super polite and very efficie location I’ve had a wonderful experience! This time I brought my Jeep in as a walk-in on the weekend and the gents were super polite and very efficient and kept me informed throughout the process. My service advisor Benjamin was great! Will continue to go back as needed! More

Robert kept me inform of car repair status. Overal a great experiencel. Very pleased thank you Overal a great experiencel. Very pleased thank you More

Amanda was a great professional! She possess outstanding customer service! Amanda did a great job checking me in and letting me know when my Jeep was ready. I enjoyed my Jeep experie She possess outstanding customer service! Amanda did a great job checking me in and letting me know when my Jeep was ready. I enjoyed my Jeep experience today at Carlsbad Dodge. More

Un excelente servicio. Lo recomendaré a todas las personas que conozco fueron muy amables y solucionaron rápido el problema de mi carro. 👍 Lo recomendaré a todas las personas que conozco fueron muy amables y solucionaron rápido el problema de mi carro. 👍 More

Fabulous Service! Mr Helms is a great Service Writer, listened carefully, informed me very well. He’s my Go-To Service Writer. Mr Helms is a great Service Writer, listened carefully, informed me very well. He’s my Go-To Service Writer. More

We had a real good experience with Robert, the service representative for our Jeep Grand Cherokee, which a transfer case replaced from warranty. representative for our Jeep Grand Cherokee, which a transfer case replaced from warranty. More

They got my truck into the shop about a week after my initial phone call which is way faster than any other dealership in the area. initial phone call which is way faster than any other dealership in the area. More

The employees at the service shop were very friendly however, it’s way too backed up leaving individuals still under manufacturer warranty, or even extended warranty waiting an excessive amount of time. however, it’s way too backed up leaving individuals still under manufacturer warranty, or even extended warranty waiting an excessive amount of time. A person should not have to wait 2 to 6 weeks to have a diagnostic performed. Keeping a car for a while for service is understandable but simply waiting just for the first step of a diagnosis should be done promptly. More