Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad - Service Center

I bought a 2009 "CERTIFIED" Dodge Ram 1500 Laramie with 32k miles as a surprise gift for my husband. From my understanding when a vehicle is "CERTIFIED" it means the ENTIRE vehicle has been Laramie with 32k miles as a surprise gift for my husband. From my understanding when a vehicle is "CERTIFIED" it means the ENTIRE vehicle has been cleared of any and all mechanical and cosmetic problems. I trusted that to be the case when I purchased the above named vehicle. I phoned the dealer prior to making the trip down to make sure this car was still available for sale and notified the salesperson I was on my way to purchase the vehicle. I drove 85 miles one way to purchase this truck. When I arrived at this dealer (Bob Baker Dodge in Carlsbad California ) the car was covered in mud and dirt. The sales person said they would not clean the car until it was purchased because they are charged a $75.00 detailing fee. I went ahead and made the purchase. After I gave the dealership my $32,500.00. I waited for over an hour for the car to be cleaned. Once the truck was finally ready I quickly made my way home to surprise my husband with his Birthday gift. While making my 2 1/2 hour trip back home in traffic I noticed 2 chip like cracks in the front windshield. I was unable to see these upon first viewing the truck because the windshield was covered with dirt and grime. Once I arrived home my husband was pleasantly surprised at first glance with the truck. As he went through the truck he also noticed the 2 chips/cracks out of the windshield. Along with the back electric sliding window that did not close which prevented us from using the vehicle since it could not be secured. He also realized that both keys to the truck did not operate the electric start of the engine. Every time he tried to start the car via remote a warning on the dash came on saying " hood ajar ". Now neither my husband or I are mechanics but we did know that the hood was not ajar! The next morning my husband took the truck to a mechanic for an over view and found that the boots were leaking. My husband called the dealership back and was told he could bring the truck back in 5 days to have it looked at. I felt 5 days was way to long. When I called Mike Zsutty in service back he told me they had 30 cars they needed to fix and did not have the staff to look at our truck until Tuesday which was in 5 days. As you can imagine I was very upset and demanded the car be received and fixed. I made the 85 mile trip back that following afternoon. Once I arrived I was assured the truck would be repaired in no more than 2 days. I was told the parts if needed where in Los angeles which would be quickly delivered. On day 2 of the dealership having the truck I received a phone call from Mike Zsutty who told me the truck would not be completed until the following Monday which is now day 5 due to needing parts. Today is now Monday and I am told the truck is still not ready!!! This dealership clearly did not do the proper inspection to begin with to state that this vehicle should be "certified." This dealership sells unreliable cars and furthermore they do not tell the truth about how long it will take to have the vehicle repaired. What other lies are they telling there customers? BUYERS BEWARE OF "BOB BAKER DODGE, CHRYSLER AND JEEP!!! More

My first experience with the service center was awful on just about every way. I was agast as my experience with Bob Baker VW was wonderful, no wonder you do not send out email questionaires after service. just about every way. I was agast as my experience with Bob Baker VW was wonderful, no wonder you do not send out email questionaires after service. Specificallly, I was not given the name of my service writer when I was called that my parts were in. I had an appointment. I waited outside in line without being approached by a single service writer. They are adept at not acknowledging customers. I finally went inside and waited in line only to be told the service writer that I had to see someone else. I had to find Karen on my own. My total wait time was 45 minutes. I was told that I would get a call when the car was ready. I finally called just before 5 PM and was told the car would not be ready and that I would get a rental overnight. The rental agency, Greentree, was the best part of the experience albeit I had to drive a Kia. The next day I left two messages after 3 PM before I was called back and told the car would be ready for pickup in a few minutes, sans paperwork. I arrived at the Cashier's office at 4:30 PM. I was not greeted for some time. The paperwork was not ready. I was told in a rude manner not to stand at the desk but to 'go sit down and read a magazine'. After a wait of over 30 minutes my paperwork was completed. This was a no charge, pre paid, addition of a tow package and paint repair. When I asked where the car was parked, I was told "outside". I needed to use my keyfob to find it. It was dirty with grease prints all over the back end. I am used to having the car washed. The paint repair is shoddy. I doubt the bondo was sanded at all. As the repair is on the back bumper, I am going to let it go. It is not worth it. I regret purchasing the repair dealer discount package. Hopefully it will transfer to another dealership. If I can possibly locate another Jeep Dealership between home and work, I will never come to this dealership again for any kind of maintenance. This is not Karen's fault at all. She was helpful, if not very fast on returning calls. All of this said our Sales Associate was very nice as was the Finance Manager. That may sell a car, but service is key. Wish I could go back to Bob Baker Jeep and my wonderful Service Advisor, Molly. She was awesome as was that service department. More

I brought my new 2011 Dodge Ram 2500 Diesel in for its first service/oil change and tire rotation on July 5, 2011. The service center had great customer service upon first impression......, and the servi first service/oil change and tire rotation on July 5, 2011. The service center had great customer service upon first impression......, and the service was timely (about 1 hr for oil change and tire rotation). However, upon receiving my truck back and driving home on the I-5 my tire pressure sensors went off warning about low front tire pressure. Being that I was already on my way home I did not want to turn around to bring it back to the dealer because I knew what they had forgotten to do. The diesels have 60psi in the front tires due to the weight of the engine and 45psi in the rear tires when not hauling a load. They rotated the tires but did not check/adjust the tire pressure. This is a simple/basic step that they overlooked and should have been checked. The simple fact that they did not check my tire pressure while it was in for servicing is concerning being that they claim to due a safety inspection of the vehicle, and secondly, makes me think they do not know their vehicles and that the diesel trucks have varying tire pressure. I called the service department immediately after, they did not answer so I left a message and they never called me back. So as of right now, they lost a customer from their service department unless they attempt to redeem themselves. Which pisses me off since I bought the truck from them. When you spend $50,000 on a vehicle from a dealer, you at least expect that they know how to properly rotate/inspect the air pressure in your tires. Plus I paid them to do the work, and I had to fix there mistake myself. Unsatisfactory! More