Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad - Service Center

Service- August 2021- You're scheduled a minimum of 2 weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointme weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointment could be made. This is the second recall and the second time no rental was available. Seems if you're scheduling 2 weeks out, someone would verify ahead of time that the rental request would be filled. Service rep couldn't get the site to work, so off in an uber you go. Come on dealership- get it together. People work full time. More

Service On Monday, 2 July I made an appointment to have a recall corrected on my 2017 Ram 1500 online at their website. Today the 5th, I leave work an hour ea On Monday, 2 July I made an appointment to have a recall corrected on my 2017 Ram 1500 online at their website. Today the 5th, I leave work an hour early fight traffic to get there before my 2pm appointment. There is no where in the que for me to park which is already a bad thing. Is it service or is it product! Probably both if you ask me. I go up to the service area and stand and wait while three employees have a conversation not taking in mind that I'm standing there. After three to four minutes one asked can I help you. I said yes I have a 2 o'clock appointment. She ask my name and I give it to her. She tap on the keyboard and says I do not see you in here. I said I made it online. She said oh that doesn't work. If we don't confirm your appointment then it wasn't booked. Now I live 80 miles from this dealership which is where I originally purchased the vehicle at. I said you need to remove it if it doesn't work. She had nothing other than to say well what you were trying to schedule for would mean we would have to keep your truck overnight. It's a computer reflash are you kidding me. She was not helpful and I will reschedule somewhere else. They get reimbursed for the service they complete by corporate it's not free. So to say the least this dealership is the worst by far. More

Great people good sense of humor. Good customer service did exactly what I ask of them. No confusion and didn’t take to long with the service. people good sense of humor. Good customer service did exactly what I ask of them. No confusion and didn’t take to long with the service. More

Excellent Service Always a friendly facility! Work is always top notch! Great place to have accurate & efficient service work done on the Jeep. Thank you for all your h Always a friendly facility! Work is always top notch! Great place to have accurate & efficient service work done on the Jeep. Thank you for all your hard work! More

Great service department! Turned my truck in for some recalls including a water pump leak. David explained right off the bat that the recalls would probably take some time due Turned my truck in for some recalls including a water pump leak. David explained right off the bat that the recalls would probably take some time due to parts and the size of my truck (available lifts for megacabs). He kept me apprised, daily, on the status which made me feel like my truck was inportant and not a nuisance. David called immediately when the repairs were complete. Bob Baker had a shuttle service that came to pick me up instead of having to arrange a ride. I’ve had vehicles serviced before...this dealer by far has great customer service. Thank you Bob Baker, keep up the great work! More

Terrible Service and long wait time. The service is always terrible on top of a ridiculous 2 hour wait for an oil change! They also force you to wait in their lounge. The service is always terrible on top of a ridiculous 2 hour wait for an oil change! They also force you to wait in their lounge. More

Great Service! John in express and Anthony in service are amazing. Excellent service always. I highly recommend I’ve been loyal for years and I will never go else John in express and Anthony in service are amazing. Excellent service always. I highly recommend I’ve been loyal for years and I will never go elsewhere. More

Always stellar service I bought my car from Bob Baker Jeep four years ago, along with a 5 year warranty. I’ve been repeatedly impressed with the service I’ve received & the I bought my car from Bob Baker Jeep four years ago, along with a 5 year warranty. I’ve been repeatedly impressed with the service I’ve received & the quick oil change service is especially fast & convenient. I find the employees eager to help & great communicators. They’ll tell you exactly what to expect & always meet those expectations. My only complaint is the difficulty in getting through by phone but they always return messages within 24hrs. More

Express Lube is good I like that you can just pull up in the Express Lane without an appointment and have an oil change, multi-point check, and tire rotation in a short am I like that you can just pull up in the Express Lane without an appointment and have an oil change, multi-point check, and tire rotation in a short amount of time. More

Express Lane Service Great customer service from the Express Lane, John my service advisor was exceptional! He went above and beyond to help!! He represents true customer Great customer service from the Express Lane, John my service advisor was exceptional! He went above and beyond to help!! He represents true customer service. More