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Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad - Service Center
Carlsbad, CA
254 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
254 Reviews of Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad - Service Center
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July 20, 2023
Unfortunately, I encountered this dealership during the transition to new ownership by Autonation. There were only 2 service advisors and they were too busy to communicate. I had to show up at the dealer transition to new ownership by Autonation. There were only 2 service advisors and they were too busy to communicate. I had to show up at the dealership to ask about the status of my vehicle (my concern was the upcoming holiday weekend and my plans for a trip soon after). I waited approx 7 business days for warranty approval, all without a car or loaner. Tom Marotto became involved and was a very good communicator. Eventually the car was repaired under warranty and I was on my way. However, on my trip both of the front wheel well trim pieces flew off, hitting my car, while driving on the freeway (at separate times). Apparently they were not reconnected correctly. Tom ordered the trim pieces and fixed it for me quickly. However the entire process was frustrating. Autonation has not been impressive. I have always been happy with service at that dealership in the past. I will try them again but Autonation needs to hire more staff and give them some support. Multiple phone messages left for the dealership were never returned and many phone numbers were no longer in service, even those printed on the service paperwork! Communication is key the to providing geed service! I sincerely hope you can get this figured out. More
by Hammer
Employees Worked With
Calen, Tom Marrotto
July 19, 2023
I believe once they’re fully staffed they will be a great service dealer to go to. I know the service advisor that helped me was doing his best working with an extremely high work load. I really appreciate t service dealer to go to. I know the service advisor that helped me was doing his best working with an extremely high work load. I really appreciate the service advisor and i will go back to him once they get better with staffing=service time=quality service. More
by Red2glf
Employees Worked With
Calen
July 13, 2023
This is actually for 2801 Industry in Oceanside. The truck center. There is new staff and they seemed very good at answering questions and were very helpful. They handled everything as required. The truck center. There is new staff and they seemed very good at answering questions and were very helpful. They handled everything as required. And the ride service saved the day for me. Thanks More
by d_kerper
Employees Worked With
Glen, Angela?
July 05, 2023
Took the car in for service. Gave them a list of things we wanted them to check and issues we were having. got 1 phone call telling us what they found and what they were going to Gave them a list of things we wanted them to check and issues we were having. got 1 phone call telling us what they found and what they were going to do. Told them to do that and asked if they had checked the other things on the list. They said maybe what they were doing would fix the problems. Got a call 5 days later (after calling to get an update) saying the car was ready. Still having similar issues as when we took it in, company had changed ownership, service got worse. Been buying cars from Bob Baker for years with good service, probably won't deal with new company. More
by Steve
Employees Worked With
They quit after buyout.
July 02, 2023
Here is my most honest review that I can give. But in summary, I will never ever return to your Doge/Jeep/Fiat dealership tried. I really tried to schedule my car to be serviced via the online s But in summary, I will never ever return to your Doge/Jeep/Fiat dealership tried. I really tried to schedule my car to be serviced via the online service scheduler. After several minutes searching for it, I found it at the very bottom of a very long web page. After submitting my information, it made the appointment at the BMW of Encinitas. But since it was being moved to Carlsbad and my car is a Dodge. My appointment was cancelled. After many tries, I give up and called your service phone number, but nobody answered after letting ring on and on and on and on and on, finally going to voicemail. I took a day off work to go the service department at the Dodge dealership in Carlsbad. But they did not have a part and could not service my car that day. I made an appointment for the next week. After leaving the dealership, the service manager called me and told me that I had to return and pre-pay for a $70 filter that they did not have. The cashier and the service manager argued about needing some approval for the part and I waited until the service manager finally returned with a new form and I paid for the part. I took off yet another day of work and I arrived a half hour before my appointment. There is not line for the appointment so I had to get into one of the two lanes. I told one of the service people that I had an appointment and he informed one of the service managers. The car in from of me needed to leave and I backed out a little so he could get his car out of line. Two other cars in the other lane cut in front of me. Nobody did anything about it and I have to wait a full hour before a service manager re-took my information. My service should have only taken two hours to perform, but my car was not done after five and a half hours after my arrival at the service center. There were only two out of five service managers that day and they were very very busy. The service manager forgot that I had already pre-paid for the filter last week and after reminding him of it several times, I finally paid over $500 dollars bring the total cost of the service to over $600.00. The next time my Dodge car needs dealer service, I will be driven past Carlsbad to go over 50 miles to San Diego or some other city that does not have an AutoNation Dodge dealership. More
by IAmNeverComingBack
Employees Worked With
I do not remember their names.
June 15, 2023
Called to have my 2010 Jeep Wrangler transfer case shift cable fixed and was told they do not have the tools to fix a vehicle that old. Autonation Chrysler Dodge Jeep Ram and FIAT only work on vehicles 10 y cable fixed and was told they do not have the tools to fix a vehicle that old. Autonation Chrysler Dodge Jeep Ram and FIAT only work on vehicles 10 years old and newer More
by will not buy a car from autonation
Employees Worked With
appointment center
June 11, 2023
Called Carlsbad Dodge to make an appointment for maintenance on my truck in mid-May, was told that there would be no appointments until June 1st. I then stopped by the dealership maintenance departm maintenance on my truck in mid-May, was told that there would be no appointments until June 1st. I then stopped by the dealership maintenance department June 5th, and they weren't organized enough to be able to help me with my problems. However, I asked them to give me a price to replace two of my fobs(Ignition keys)for my three-quarter ton dodge they quoted me a price of $750 for two fobs and then to program it. I told them that I would need to verify the prices that they quoted me at other dodge dealers. I was just looking to be treated fairly, however with further discussions I found out that automation has raised their prices across the board and are actually not really competitive with other dealers. More
by lv_2rope
Employees Worked With
Employee was congenial but unable to deal with dealership issues
December 15, 2022
Fixed my car on time as promised, everyone polite and friendly, but a souvenir attached to my key fob magically disappeared during the process.... my mailbox key didn't "fall off" but my brass US Navy so friendly, but a souvenir attached to my key fob magically disappeared during the process.... my mailbox key didn't "fall off" but my brass US Navy souvenir coin vanished... was told "sorry, we will look around for ya" somebody got sticky fingers there ... More
by Hebegb59
Employees Worked With
Jimmy
