Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad - Service Center

Had to wait week and half for appointment: oil change (offered 3 free at time of new purchase 6/2022), tires rotated and a check of loud tire noise on left front. The helpful Service rep was extremely b (offered 3 free at time of new purchase 6/2022), tires rotated and a check of loud tire noise on left front. The helpful Service rep was extremely busy as only two were on duty 11/20/23... he was doing work of two others! He plugged in a diagnostic brick into my 2022 Willys Jeep to download data to his computer. While he was frantically working, I happened to noticed a sign on door that said that a diagnostic would cost $299 and it would take three days... I didn't ask for a diagnostic! I questioned him about that, and he said it takes three days for technicians to figure out issues. I told him I personally didn't have other transportation than my bike and Thanksgiving was on Thursday! He said I could get it on Friday! (Nice.) I was troubled over the "diagnostic" pitch as it is a way to upcharge a service call. If you go to the hospital for a diagnostic EKG... it can be read immediately! Those car codes showed right on his screen during the download! Because of a general observation that the service department was being poorly staffed and run, I declined the service, went to another facility, paid for the rotation and oil change and discovered that the noise was because the aggressive tire treads on large tires wear uneven and make road noises; they rotated them, checked for strut issues and steering link tightness... all good. And now noise is less. In April I had a safety issue with the Jeep and reported it; the previous dealer told me it would take three weeks for an appointment to "download" the codes to see why the vehicle surged forward at a stop, striking the car in front of me. Sadly, if I had known the services issues associated with the previous and current dealer, I would have considered buying another Toyota where I NEVER had a service issue! AutoNation appears to be big corporation heavy in selling used cars to make a good profit but not so much in servicing autos previously sold at the dealership. More

Before the current owner my vehicle was always returned to me clean. Now I revive my vehicle back dirty an I have to remind them to top off the fluids when the do the oil changes. I took my jeep to get se to me clean. Now I revive my vehicle back dirty an I have to remind them to top off the fluids when the do the oil changes. I took my jeep to get serviced while still under warranty and I was turned away because of my tires. My tires are fine. They refused to check my shocks and alignment. I had to say I had a right under warranty my vehicle should have not been turned away. I reminded them to patch a tire an service tech still forgot so my vehicle had to stay another day and the tire still wasn’t patched when I picked it up. Really disappointed in the services here. More

My first time here under the new ownership. Just came in for oil change and a recall. I have no complaints. My service advisor was very courteous Just came in for oil change and a recall. I have no complaints. My service advisor was very courteous More

Truck center should be better I don’t recommend to anyone else because it’s not really feel good else because it’s not really feel good More

Was hard to get through to make an appointment, but Scott provided us with a number that we could contact him directly. Our truck was done earlier than communicated. Will definitely be back for all our mai provided us with a number that we could contact him directly. Our truck was done earlier than communicated. Will definitely be back for all our maintenance. More

They were very good at finding the problem they went out of their way to get me a ride home 🏡 i am very pleased with the performance of their way to get me a ride home 🏡 i am very pleased with the performance More

Scott and his technician did a great job working on my truck.Explained everything that needed to be done. truck.Explained everything that needed to be done. More

Danny helped me out greatly in assisting me in getting my claim processed. He was responsive to my emails too. claim processed. He was responsive to my emails too. More

For the two times I went there for an oil change, both times my car oil warning light wasn’t reset. I didn’t know if my car was serviced or not. Same mistake twice with the same customer at the same situa times my car oil warning light wasn’t reset. I didn’t know if my car was serviced or not. Same mistake twice with the same customer at the same situation! More

Danny is great as an advisor. He was attentive and took care of all my issues with a very professional manner. I bought my car at Bob Baker but I found with AutoNation there is He was attentive and took care of all my issues with a very professional manner. I bought my car at Bob Baker but I found with AutoNation there is a very different inviting atmosphere. It is very refreshing. Thank you LeslieAnn GrayMelville More