Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad

My wife and I were new to the area and we wanted a very specific car. We used a car buying service through our bank and they led us to Bob Baker were we met Manny. He was very nice and we did not have to specific car. We used a car buying service through our bank and they led us to Bob Baker were we met Manny. He was very nice and we did not have to haggle. The finance department was also very nice and they were able to drop my loan by .5%. I would recommend this dealership to anyone who wants a new Dodge, Jeep, or Chrysler. More

My experience was okay because in the end I received one key for my vehicle, no owners manual the Vehicle is only a 2011 and had 35,000 miles on it now that however was the best thing. however the overall s key for my vehicle, no owners manual the Vehicle is only a 2011 and had 35,000 miles on it now that however was the best thing. however the overall service was not an event I would care to endure again. the salesperson did show me the Carfax, however was not knowledgeable of the vehicle I purchased. why I wouldn't recommend this dealership to my peers is because I found this car on there website. I was a fish awaiting to be hooked for a car and it was a walk in the park sale for this dealership.,. and they chose to settle for the least they can do than to maximize the the sale. Therefor after purchasing the vehicle I had to research to find out how my vehicle functioned and how to use what the vehicle accommodations are. I haven't even received a courtesy call to ask of my satisfaction . More

IT STARTED ALL GOOD AT THE BEGGINING. MANNY WAS A REALLY NICE/FRIENDLY GUY. I WENT IN AND BOUGHT A 2012 DODGE RAM SPORT 1500. I KNOW THAT I SHOULD'VE DRIVEN THE CAR BEFORE I DROVE IT BUT I REMEMBER IT WAS J NICE/FRIENDLY GUY. I WENT IN AND BOUGHT A 2012 DODGE RAM SPORT 1500. I KNOW THAT I SHOULD'VE DRIVEN THE CAR BEFORE I DROVE IT BUT I REMEMBER IT WAS JUST POURING RAIN BUT THEN ATT THE SAME TIME THE SALES GUY SHOULD'VE OFFERED ME TO GO TEST DRIVE THE VEHICLE. SO WE JUST WENT TO LOOK AT IT FOR A BIT OUSIDE. IT WAS LIKE 8 AT NIGHT WITH THE RAIN SO EVERYTHING LOOKED OK. UPON DRIVING HOME WE SAW THAT THE FRONT BUMPER HAD A PAIN CHIP. THIS WAS THE FOLLOWING MORNING. AND ALSO, THE SALES GUY ASSURED ME THAT ALL DODGE RAM SPORTS COME WITH THE SPORT HOOD. WHEN I GOT THE TRUCK IT DIDN'T HAVE THE HOOD,BED LINER, OR RUNNING BOARDS. I HAD TO PAY FOR THE LINER AND RUNNING BOARDS WHICH WERE ADDED TO THE LOAN. SO IT COST ME THAT. THEN I CALLED AND I TOLD THEM IF I COULD GET THE HOOD SINCE THEY HAD OFFERED ME SOMETHING THAT SHOULD'VE COME WITH THE TRUCK AND DIDN'T. THEN I GET A CALL FROM THE MANAGER AND HE TELLS ME I HAVE TO PAY FOR IT AND THAT IT WOULD COST ME 1700.00. HE SAID HE HAD DROPPED IT FROM RETAIL WHICH WAS LIKE 2300.00. WITH THE HOOD ALREADY PAINTED AND THAT HE WAS GIVING IT TO ME AT COST. I CALLED THEIR DEALER FOR THE PARTS AND THEY HAVE THAT HOOD FOR 980.00. HOW IS IT THAT UR SELLING IT TO ME FOR THAT MUCH BUT YOU GUYS HAVE THE HOOD FOR HALF THE PRICE. I THINK THEY WERE TRYING TO COVER EVERYTHING. I REALLY WANTED THAT HOOD CAUSE THATS THE MAIN REASON WHY I BOUGHT THE SPORT MODEL. CAUSE OF IT'S LOOKS. I DONT KNOW WHAT TO THINK AT THIS POINT AND WAS THINKING ABOUT TRADING IT IN FOR 2013 RAM SPORT BECAUSE I WANT THOSE LOOKS BUT I AM NOT SURE ANYMORE IF I WOULD GO BACK THERE ANYMORE AT THIS POINT. I AM HIGHLY CONSIDERING TRADIN IT IN RIGHT NOW THOUGH. More

This was my second buy from Bob Baker and they were just as good the first time!! Great service and people to work with! If I buy another Jeep, it will be from them! as good the first time!! Great service and people to work with! If I buy another Jeep, it will be from them! More

This was the second time in my life that I've purchased a vehicle at a dealership and have it be an absolutely pleasant experience. I started with the Costco purchase program and they promised a return call vehicle at a dealership and have it be an absolutely pleasant experience. I started with the Costco purchase program and they promised a return call within an hour. I thought yeah right... Manny called me in 30 minutes. He asked what I was looking for and researched his inventory. I had so many questions (the detail oriented CPA) and Manny was patient with me and professional during every step. The closing transaction was hassle free and I arrived at a great price with really little effort. I am really happy with Manny's professionalism and I would highly recommend him to anyone looking for a Bob Baker product. More

To Whom It May Concern: I wrote in my e-mail the To Whom It May Concern: I wrote in my e-mail the reasons for grading all at Bob Baker's so high. Everybody at the Bob Baker's Auto Facility are to To Whom It May Concern: I wrote in my e-mail the reasons for grading all at Bob Baker's so high. Everybody at the Bob Baker's Auto Facility are top notch. I rate everybody as a 10, but I rate Danny a 10 (plus). I promise to send all my friends that need a car or truck to Bob Baker's. Sincerely, Bud and Sarah East More

Bought a Dodge Ram, got a great deal, no long hassle about price -reached agreement quickly, very professional people, also believe I got a very reasonable price for my trade in. The car I wanted was n about price -reached agreement quickly, very professional people, also believe I got a very reasonable price for my trade in. The car I wanted was not even on their lot, they found it for me at another dealer. Fully recommend Bob Baker Chrysler Jeep Dodge . More

Adrianne and the team at Bob Baker were the best! The purchase experience was hassle free, unlike the typical back and forth car sales process. A lot of the footwork was done via email and so when we arr purchase experience was hassle free, unlike the typical back and forth car sales process. A lot of the footwork was done via email and so when we arrived, everything was pretty much good to go for us. Adrianne listened to what we wanted and went out of her way to find us the right car type, color, wheels, etc. We love our new car and owe it to the team at Bob Baker Dodge for making it happen. More

What a great experience I had at Bob Baker. I was treated with respect. The sales team was wonderful. The Sales Manager, Mark Myers, went above and beyond to make this a sweet deal! with respect. The sales team was wonderful. The Sales Manager, Mark Myers, went above and beyond to make this a sweet deal! More

I bought a 2009 "CERTIFIED" Dodge Ram 1500 Laramie with 32k miles as a surprise gift for my husband. From my understanding when a vehicle is "CERTIFIED" it means the ENTIRE vehicle has been Laramie with 32k miles as a surprise gift for my husband. From my understanding when a vehicle is "CERTIFIED" it means the ENTIRE vehicle has been cleared of any and all mechanical and cosmetic problems. I trusted that to be the case when I purchased the above named vehicle. I phoned the dealer prior to making the trip down to make sure this car was still available for sale and notified the salesperson I was on my way to purchase the vehicle. I drove 85 miles one way to purchase this truck. When I arrived at this dealer (Bob Baker Dodge in Carlsbad California ) the car was covered in mud and dirt. The sales person said they would not clean the car until it was purchased because they are charged a $75.00 detailing fee. I went ahead and made the purchase. After I gave the dealership my $32,500.00. I waited for over an hour for the car to be cleaned. Once the truck was finally ready I quickly made my way home to surprise my husband with his Birthday gift. While making my 2 1/2 hour trip back home in traffic I noticed 2 chip like cracks in the front windshield. I was unable to see these upon first viewing the truck because the windshield was covered with dirt and grime. Once I arrived home my husband was pleasantly surprised at first glance with the truck. As he went through the truck he also noticed the 2 chips/cracks out of the windshield. Along with the back electric sliding window that did not close which prevented us from using the vehicle since it could not be secured. He also realized that both keys to the truck did not operate the electric start of the engine. Every time he tried to start the car via remote a warning on the dash came on saying " hood ajar ". Now neither my husband or I are mechanics but we did know that the hood was not ajar! The next morning my husband took the truck to a mechanic for an over view and found that the boots were leaking. My husband called the dealership back and was told he could bring the truck back in 5 days to have it looked at. I felt 5 days was way to long. When I called Mike Zsutty in service back he told me they had 30 cars they needed to fix and did not have the staff to look at our truck until Tuesday which was in 5 days. As you can imagine I was very upset and demanded the car be received and fixed. I made the 85 mile trip back that following afternoon. Once I arrived I was assured the truck would be repaired in no more than 2 days. I was told the parts if needed where in Los angeles which would be quickly delivered. On day 2 of the dealership having the truck I received a phone call from Mike Zsutty who told me the truck would not be completed until the following Monday which is now day 5 due to needing parts. Today is now Monday and I am told the truck is still not ready!!! This dealership clearly did not do the proper inspection to begin with to state that this vehicle should be "certified." This dealership sells unreliable cars and furthermore they do not tell the truth about how long it will take to have the vehicle repaired. What other lies are they telling there customers? BUYERS BEWARE OF "BOB BAKER DODGE, CHRYSLER AND JEEP!!! More