Autonation Chrysler Dodge Jeep Ram Carlsbad - Service Center
Carlsbad, CA
261 Reviews of Autonation Chrysler Dodge Jeep Ram Carlsbad - Service Center
I brought my new 2011 Dodge Ram 2500 Diesel in for its first service/oil change and tire rotation on July 5, 2011. The service center had great customer service upon first impression......, and the servi first service/oil change and tire rotation on July 5, 2011. The service center had great customer service upon first impression......, and the service was timely (about 1 hr for oil change and tire rotation). However, upon receiving my truck back and driving home on the I-5 my tire pressure sensors went off warning about low front tire pressure. Being that I was already on my way home I did not want to turn around to bring it back to the dealer because I knew what they had forgotten to do. The diesels have 60psi in the front tires due to the weight of the engine and 45psi in the rear tires when not hauling a load. They rotated the tires but did not check/adjust the tire pressure. This is a simple/basic step that they overlooked and should have been checked. The simple fact that they did not check my tire pressure while it was in for servicing is concerning being that they claim to due a safety inspection of the vehicle, and secondly, makes me think they do not know their vehicles and that the diesel trucks have varying tire pressure. I called the service department immediately after, they did not answer so I left a message and they never called me back. So as of right now, they lost a customer from their service department unless they attempt to redeem themselves. Which pisses me off since I bought the truck from them. When you spend $50,000 on a vehicle from a dealer, you at least expect that they know how to properly rotate/inspect the air pressure in your tires. Plus I paid them to do the work, and I had to fix there mistake myself. Unsatisfactory! More