Autonation Chrysler Dodge Jeep Ram Carlsbad - Service Center

Vacation Help While on vacation at a nearby state beach campground, the "check engine" warning light came on in our 2013 Jeep Rubicon Unlimited. We have an 18 foot While on vacation at a nearby state beach campground, the "check engine" warning light came on in our 2013 Jeep Rubicon Unlimited. We have an 18 foot travel trailer we would be taking back home, a trip of almost 700 miles, in a couple of days. As this was Friday, and we would be leaving on Sunday, needed this checked out as soon as possible. We called the service department and was told that while they were very busy, they would call if they could help us. A few hours later, one of the service advisors, Tim Casey, called and told us we could bring the Jeep in immediately and they could at least run a scan to see how urgent the issue actually was. They ran the scan and learned it was a minor software "glitch" and that they would have time for a technician to take care of it. We left the Jeep and walked to a nearby restaurant to have lunch while we waited. By the time we were halfway through our lunch, Tim called and said the jeep was done and ready to be picked up. When we returned to the dealership we found that not only had they fixed the problem, but they also took the time to give the Jeep a good washing. The kind of service we received would have been expected if we had purchased the Jeep from them, but was a complete surprise being that we were from out of town. Great job! You have our repeat business when we're in the area! SuJoJeepers More

A VERY happy ending October 1, 2014 A company is not defined by its clever marketing campaign with its shiny ads and clever commercials. Rather, the very people that r October 1, 2014 A company is not defined by its clever marketing campaign with its shiny ads and clever commercials. Rather, the very people that represent that company in real-life, day-to-day operations are what define it. Human beings provide the lasting impression that will assist a customer in determining whether or not a company has the kind of integrity that is worth a customer’s loyalty and long-term patronage. A car company is built similarly to the products it produces. That company is only as good as is the sum of its parts, much like well-built automobile. Exceptional parts make for an exceptional product! The greatest auto companies have outstanding employees who work tirelessly to assist the customers in getting where they need to go. When the car doesn’t work, the customer is left stranded. When the company doesn’t function in an efficient, professional and satisfactory manner, the customer is similarly stranded. Up sh** creek without a paddle, so to speak. That’s where my husband and I recently found ourselves with our Jeep Wrangler and with Chrysler Corp. It is unnecessary to drone on about the particulars of our situation (case #25473742). What is necessary is to mention all the parts that got us where we needed to go and in doing so, restored our faith in our Jeep, and the company behind it. This is a story of three exceptional parts taking on the burden of making up for parts that failed. Three standout employees that went above and beyond while treating us like the intelligent, valuable, and loyal customers that we are. Three employees who managed to constantly and consistently behave with the utmost professionalism and who exhibited endless patience. Three stand-up guys who said things like, “How can I make this right” and, “What can we do to serve you better”. This is a story of going the distance even when certain parts of the machine failed to perform! Mostly, this is a story about Carlsbad Car Country’s Chrysler/Jeep service employees, Randy Folds & Al Rodriguez and a caseworker named Jake. Three outstanding individuals who all came together and put forth a monumental effort to see that we were treated fairly. Those guys weren’t the only people involved but they were the guys who put the reputation of the entire company on their shoulders and bent over backwards to do whatever it took to facilitate a VERY happy ending. This case was an extremely long journey with many bumps along the road. Thankfully, we weren’t left alone to find our way. Randy Folds, Al Rodriguez, and Jake were right by our side the entire time giving our Jeep and us the attention and service that EVERYONE deserves and should be able to expect. There truly isn’t a satisfactory way to convey how grateful and appreciative we are for these three wonderful employees and also, for the Chrysler Corp. Sincerely, Michael & Sharon Hecht (insanely happy & 4ever loyal Jeep owners) More

Victoria is incredible. Her friendly, personable demeanor along with her professionalism make her an asset to Bob Baker in every way. I drive from Mission Valley just to be able to experience her level of cu along with her professionalism make her an asset to Bob Baker in every way. I drive from Mission Valley just to be able to experience her level of customer service I cannot find at the three other dealerships close to me. Thank YOU Victoria for making it a pleasure when my check.....something light comes on. I was thinking on the way home how I would have you service my next car not intending on purchasing MOPAR, maybe a used what I want from Bob Baker. You have a fan More

Had my 2006 Dodge Ram 3500 5.9 L Diesel 4x4 serviced as 60,000 mi as service protocols go (all fluids changed & a new serpentine with A/C drive belt installed) Front & Rear Diff + transfer case, fuel & ai 60,000 mi as service protocols go (all fluids changed & a new serpentine with A/C drive belt installed) Front & Rear Diff + transfer case, fuel & air fllter change & A/C started to blow warm air - with some DTC codes showing. Chief mechanic for heavy diesels "Gil" & Service advisory "Jason Sheppard" really took care of my rig. Blowing cold A/C now & drives like a champ. To all the folks at Bob Baker Dodge service "Thank you & Thumbs up". J. Davey - 2006 Dodge Ram Sport 5.9 L 3500 4x4 Serviced 01/12/2014 More

My service advisor was/is very kind and helpful. I had opted to wait at the dealer while my vehicle was being serviced and the wait was more than was expected (but that didn't concern me), my service advi opted to wait at the dealer while my vehicle was being serviced and the wait was more than was expected (but that didn't concern me), my service advisor was genuinely concerned for my well-being to the point that he even gave me some of his lunch that he had bought for himself. Very satisfied customer. More

Told them repair I wanted done ahead of time. Scheduled appointment. Took to them. After waiting 4 hours finally told me didn't have parts in stock and had to leave overnight. Complained to Service Manage appointment. Took to them. After waiting 4 hours finally told me didn't have parts in stock and had to leave overnight. Complained to Service Manager. After some arguing he took care of it and my car was ready same day. More

Jason Sheppard is awesome!! I know when I go to him with an issue it will get taken care of. It's rare to find someone in a service department that listens to a girl about car issues. an issue it will get taken care of. It's rare to find someone in a service department that listens to a girl about car issues. More

I bought a 2009 "CERTIFIED" Dodge Ram 1500 Laramie with 32k miles as a surprise gift for my husband. From my understanding when a vehicle is "CERTIFIED" it means the ENTIRE vehicle has been Laramie with 32k miles as a surprise gift for my husband. From my understanding when a vehicle is "CERTIFIED" it means the ENTIRE vehicle has been cleared of any and all mechanical and cosmetic problems. I trusted that to be the case when I purchased the above named vehicle. I phoned the dealer prior to making the trip down to make sure this car was still available for sale and notified the salesperson I was on my way to purchase the vehicle. I drove 85 miles one way to purchase this truck. When I arrived at this dealer (Bob Baker Dodge in Carlsbad California ) the car was covered in mud and dirt. The sales person said they would not clean the car until it was purchased because they are charged a $75.00 detailing fee. I went ahead and made the purchase. After I gave the dealership my $32,500.00. I waited for over an hour for the car to be cleaned. Once the truck was finally ready I quickly made my way home to surprise my husband with his Birthday gift. While making my 2 1/2 hour trip back home in traffic I noticed 2 chip like cracks in the front windshield. I was unable to see these upon first viewing the truck because the windshield was covered with dirt and grime. Once I arrived home my husband was pleasantly surprised at first glance with the truck. As he went through the truck he also noticed the 2 chips/cracks out of the windshield. Along with the back electric sliding window that did not close which prevented us from using the vehicle since it could not be secured. He also realized that both keys to the truck did not operate the electric start of the engine. Every time he tried to start the car via remote a warning on the dash came on saying " hood ajar ". Now neither my husband or I are mechanics but we did know that the hood was not ajar! The next morning my husband took the truck to a mechanic for an over view and found that the boots were leaking. My husband called the dealership back and was told he could bring the truck back in 5 days to have it looked at. I felt 5 days was way to long. When I called Mike Zsutty in service back he told me they had 30 cars they needed to fix and did not have the staff to look at our truck until Tuesday which was in 5 days. As you can imagine I was very upset and demanded the car be received and fixed. I made the 85 mile trip back that following afternoon. Once I arrived I was assured the truck would be repaired in no more than 2 days. I was told the parts if needed where in Los angeles which would be quickly delivered. On day 2 of the dealership having the truck I received a phone call from Mike Zsutty who told me the truck would not be completed until the following Monday which is now day 5 due to needing parts. Today is now Monday and I am told the truck is still not ready!!! This dealership clearly did not do the proper inspection to begin with to state that this vehicle should be "certified." This dealership sells unreliable cars and furthermore they do not tell the truth about how long it will take to have the vehicle repaired. What other lies are they telling there customers? BUYERS BEWARE OF "BOB BAKER DODGE, CHRYSLER AND JEEP!!! More

My first experience with the service center was awful on just about every way. I was agast as my experience with Bob Baker VW was wonderful, no wonder you do not send out email questionaires after service. just about every way. I was agast as my experience with Bob Baker VW was wonderful, no wonder you do not send out email questionaires after service. Specificallly, I was not given the name of my service writer when I was called that my parts were in. I had an appointment. I waited outside in line without being approached by a single service writer. They are adept at not acknowledging customers. I finally went inside and waited in line only to be told the service writer that I had to see someone else. I had to find Karen on my own. My total wait time was 45 minutes. I was told that I would get a call when the car was ready. I finally called just before 5 PM and was told the car would not be ready and that I would get a rental overnight. The rental agency, Greentree, was the best part of the experience albeit I had to drive a Kia. The next day I left two messages after 3 PM before I was called back and told the car would be ready for pickup in a few minutes, sans paperwork. I arrived at the Cashier's office at 4:30 PM. I was not greeted for some time. The paperwork was not ready. I was told in a rude manner not to stand at the desk but to 'go sit down and read a magazine'. After a wait of over 30 minutes my paperwork was completed. This was a no charge, pre paid, addition of a tow package and paint repair. When I asked where the car was parked, I was told "outside". I needed to use my keyfob to find it. It was dirty with grease prints all over the back end. I am used to having the car washed. The paint repair is shoddy. I doubt the bondo was sanded at all. As the repair is on the back bumper, I am going to let it go. It is not worth it. I regret purchasing the repair dealer discount package. Hopefully it will transfer to another dealership. If I can possibly locate another Jeep Dealership between home and work, I will never come to this dealership again for any kind of maintenance. This is not Karen's fault at all. She was helpful, if not very fast on returning calls. All of this said our Sales Associate was very nice as was the Finance Manager. That may sell a car, but service is key. Wish I could go back to Bob Baker Jeep and my wonderful Service Advisor, Molly. She was awesome as was that service department. More

I brought my new 2011 Dodge Ram 2500 Diesel in for its first service/oil change and tire rotation on July 5, 2011. The service center had great customer service upon first impression......, and the servi first service/oil change and tire rotation on July 5, 2011. The service center had great customer service upon first impression......, and the service was timely (about 1 hr for oil change and tire rotation). However, upon receiving my truck back and driving home on the I-5 my tire pressure sensors went off warning about low front tire pressure. Being that I was already on my way home I did not want to turn around to bring it back to the dealer because I knew what they had forgotten to do. The diesels have 60psi in the front tires due to the weight of the engine and 45psi in the rear tires when not hauling a load. They rotated the tires but did not check/adjust the tire pressure. This is a simple/basic step that they overlooked and should have been checked. The simple fact that they did not check my tire pressure while it was in for servicing is concerning being that they claim to due a safety inspection of the vehicle, and secondly, makes me think they do not know their vehicles and that the diesel trucks have varying tire pressure. I called the service department immediately after, they did not answer so I left a message and they never called me back. So as of right now, they lost a customer from their service department unless they attempt to redeem themselves. Which pisses me off since I bought the truck from them. When you spend $50,000 on a vehicle from a dealer, you at least expect that they know how to properly rotate/inspect the air pressure in your tires. Plus I paid them to do the work, and I had to fix there mistake myself. Unsatisfactory! More