Autonation Chrysler Dodge Jeep Ram Carlsbad

love my wrangler! I wanted a Wrangler Sport Unlimited with some very specific options. Michael, Rex & Nikki from the internet team found me the car at a great price. I wanted a Wrangler Sport Unlimited with some very specific options. Michael, Rex & Nikki from the internet team found me the car at a great price. Thanks! More

A VERY happy ending October 1, 2014 A company is not defined by its clever marketing campaign with its shiny ads and clever commercials. Rather, the very people that r October 1, 2014 A company is not defined by its clever marketing campaign with its shiny ads and clever commercials. Rather, the very people that represent that company in real-life, day-to-day operations are what define it. Human beings provide the lasting impression that will assist a customer in determining whether or not a company has the kind of integrity that is worth a customer’s loyalty and long-term patronage. A car company is built similarly to the products it produces. That company is only as good as is the sum of its parts, much like well-built automobile. Exceptional parts make for an exceptional product! The greatest auto companies have outstanding employees who work tirelessly to assist the customers in getting where they need to go. When the car doesn’t work, the customer is left stranded. When the company doesn’t function in an efficient, professional and satisfactory manner, the customer is similarly stranded. Up sh** creek without a paddle, so to speak. That’s where my husband and I recently found ourselves with our Jeep Wrangler and with Chrysler Corp. It is unnecessary to drone on about the particulars of our situation (case #25473742). What is necessary is to mention all the parts that got us where we needed to go and in doing so, restored our faith in our Jeep, and the company behind it. This is a story of three exceptional parts taking on the burden of making up for parts that failed. Three standout employees that went above and beyond while treating us like the intelligent, valuable, and loyal customers that we are. Three employees who managed to constantly and consistently behave with the utmost professionalism and who exhibited endless patience. Three stand-up guys who said things like, “How can I make this right” and, “What can we do to serve you better”. This is a story of going the distance even when certain parts of the machine failed to perform! Mostly, this is a story about Carlsbad Car Country’s Chrysler/Jeep service employees, Randy Folds & Al Rodriguez and a caseworker named Jake. Three outstanding individuals who all came together and put forth a monumental effort to see that we were treated fairly. Those guys weren’t the only people involved but they were the guys who put the reputation of the entire company on their shoulders and bent over backwards to do whatever it took to facilitate a VERY happy ending. This case was an extremely long journey with many bumps along the road. Thankfully, we weren’t left alone to find our way. Randy Folds, Al Rodriguez, and Jake were right by our side the entire time giving our Jeep and us the attention and service that EVERYONE deserves and should be able to expect. There truly isn’t a satisfactory way to convey how grateful and appreciative we are for these three wonderful employees and also, for the Chrysler Corp. Sincerely, Michael & Sharon Hecht (insanely happy & 4ever loyal Jeep owners) More

New Vehicle Purchase Bob Baker Jeep Mr Alfonso Rosales, new car salesman, represents a true professional in every respect. I wanted to write this note and say if you are interested in a Mr Alfonso Rosales, new car salesman, represents a true professional in every respect. I wanted to write this note and say if you are interested in a Chrysler/Fiat product, then you would do well to call Alfonso, tell him your objectives, and then leave everything in his capable hands. Mr. Tim Casey, Service Advisor, took prompt action to order and get installed an additional option as part of my purchase, He called me the same day of purchase, worked me in the following Saturday morning, A real pro. Please pass along my gratitude to both of these professionals. Thank you Colonel Dave More

courteous and friendly. I found my dealing with Bob Baker Jeep in Carlsbad very easy. Everyone was very helpful and courteous. I would recommend them to my family and friend I found my dealing with Bob Baker Jeep in Carlsbad very easy. Everyone was very helpful and courteous. I would recommend them to my family and friends. More

Bob Baker Carlsbad Mike Witman did a great job with and I'm very happy with everything! Thank you Mike for doing a great job for us. It was nice working with you! Mike Witman did a great job with and I'm very happy with everything! Thank you Mike for doing a great job for us. It was nice working with you! More

Certified pre-owned Rubicon lemon I've spent $2500 in service and repairs in 4 months after buying a certified pre-owned Rubicon. This company is a service and repair machine. There's I've spent $2500 in service and repairs in 4 months after buying a certified pre-owned Rubicon. This company is a service and repair machine. There's no way they didn't know about the alignment, front end suspension, death wobble issues before they sold me this repair problem. Go somewhere else. More

Excellent service! Sam was very nice to my daughter as she purchased her first car. He walked her through each step and made it a fun experience for her. Thanks Sam! Sam was very nice to my daughter as she purchased her first car. He walked her through each step and made it a fun experience for her. Thanks Sam! More

One stop shop!!! Every part of my experience was outstanding!!!!!! Very friendly and a really great deal. If your thinking about getting a new car or truck just head t Every part of my experience was outstanding!!!!!! Very friendly and a really great deal. If your thinking about getting a new car or truck just head to this place!!! Don't weast your time anywhere else!!!!! More

I went to Bob Baker to buy a car through their Consumers Reports buying service. Trevor went above and beyond the normal car buying experience to make easy and no pressure. A cars was special ordered to m Reports buying service. Trevor went above and beyond the normal car buying experience to make easy and no pressure. A cars was special ordered to my specifications and arrived when promised. More

Victoria is incredible. Her friendly, personable demeanor along with her professionalism make her an asset to Bob Baker in every way. I drive from Mission Valley just to be able to experience her level of cu along with her professionalism make her an asset to Bob Baker in every way. I drive from Mission Valley just to be able to experience her level of customer service I cannot find at the three other dealerships close to me. Thank YOU Victoria for making it a pleasure when my check.....something light comes on. I was thinking on the way home how I would have you service my next car not intending on purchasing MOPAR, maybe a used what I want from Bob Baker. You have a fan More