Autonation Chrysler Dodge Jeep RAM South Columbus - Service Center

I have had several encounters with the Service Dept. Each has left me angry because of the lack of communication with me and the time lengths I had to wait to get my car back. I had to call them on ever Each has left me angry because of the lack of communication with me and the time lengths I had to wait to get my car back. I had to call them on every occasion to find out the status, Only to find that the pick up date changed each time. This paticular time I waited 2 weeks before I got my car back. One occasion I went in for a moon roof repair, they "had to order the part from California" and it would take 2 weeks and costs $1,800. I talked to a friend and got it done by a local repair shop, they had the parts on hand and only charged $800. Be careful when dealing with this dealership is all I can say. Oh by the way, once they kept my car for @ 2 months for an A/C repair. I had to threaten them with an Attorney before they got anything done! More

The people in service goes above and beyond to help with any service or repairs needed. I am very please with Autonation. any service or repairs needed. I am very please with Autonation. More

I brought my Chrysler Pacifica in because my front FCW sensor was not working and Tito went above and beyond to find out the problem and help me get it fixed quickly! Tito is the best guy to work with for sensor was not working and Tito went above and beyond to find out the problem and help me get it fixed quickly! Tito is the best guy to work with for your car repair needs! More

Quality work and great customer service during my visit. My vehicle is much better now. My vehicle is much better now. More

Always a pleasant experience when I bring my truck in for service. Great professional atmosphere. service. Great professional atmosphere. More

Had a nice person assigned to me. Pleasant surprise! I went though paperwork w him line by line, he answered all my questions. Another surprise. I didn’t have to go to separate cashi Pleasant surprise! I went though paperwork w him line by line, he answered all my questions. Another surprise. I didn’t have to go to separate cashier to pay, First time using shuttle service, much appreciated,. Hope this customer service friendliness remains at least this, or keeps getting better than used to be! As far as work done, I noticed that the tire pressure was incorrect( had tires rotated); front tires now had higher psi than rear. I can only conclude tires’ pressure was not adjusted after tire rotation, Has been happening every visit here. Nothing else out of line noted as of now.Hefty bill was shock, but I can only take it and get estimates for next annual service, based on year of my vehicle. Also appreciated having loud offensive lyric music turned down in back of service area.-Spent part time at service & part shuttle to area+home. Unknown how vehicle was sanitized, or what was contactless service? (There is no option for n/a or unknown comment for questions). More

Great customer service got me in and out for a routine oil change. The service department was friendly and helpful answering my questions and finding my information. oil change. The service department was friendly and helpful answering my questions and finding my information. More

Tito is was great as usual. I had a recall on my truck, he got me in and out quickly! I had a recall on my truck, he got me in and out quickly! More

Service was exceptional and timely. I would always recommend this place for quality service, even though the labor cost is more than any other service place I've had with my other cars I would always recommend this place for quality service, even though the labor cost is more than any other service place I've had with my other cars. More

Very quick and convenient. They went above and beyond to make sure my vehicle was handled correctly. Fast service and even faster turn around time. They went above and beyond to make sure my vehicle was handled correctly. Fast service and even faster turn around time. More