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Automax Atlanta
Lilburn, GA
554 Reviews
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Showing 554 reviews
August 12, 2015
Good Truck, Bad Dealer I went to look at a very nice Toyota Tundra, but they wouldn't budge on the price. A week later they wend down on the price. I called to verify prici I went to look at a very nice Toyota Tundra, but they wouldn't budge on the price. A week later they wend down on the price. I called to verify pricing and told them that the battery will need to be replaced since it was dead the first time I test drove it. The second test drive went well, except when the battery died AGAIN! They tried to hide the fact that the battery died and blamed it on accessories being turned on while they fixed the tire pressure sensor. Then try to jump it off without my knowledge (being sneaky in the back) and that is when I inspected the battery and seen that it was never replaced. They gave me a hard time about getting it replaced. Finally after the Manager told me it was only $75 to replace, I said well why are we hassling over it, just put a new one in then. They finally replaced it. I asked if it had all the key and they were like yes, it only has one and it is in it. I was so fed up, I left and didn't realize that they did not include the remote keyless entry, so I had to manually lock it and it is required to control the remote start. It end up costing me another $165 at the Toyota dealership to get one. Oh, also 10 miles down the road, the tire pressure sensor went off again. The Toyota dealership said that one of the sensors is shot and would need to be replaced for another $150 plus labor. I end up not getting it. The Toyota Tundra is great and I like everything about it. I think I got a fair deal. However, if I would have known that the tire pressure sensor was shot and it didn't have a remote for the keyless entry and remote start, I would have gotten them to reduce the price to cover the cost to get these replaced or left without buying it. Buyers beware and inspect everything about the vehicle. If they tell you they can fix it themselves in their shop, don't believe them. Just have them reduce the price so you can take it to the dealership to get it fixed. More
by TOYO
Employees Worked With
MARIO B
August 10, 2015
Next time I will know better I was so happy I got the car of my dreams a Honda Odyssey. It ended up being nothing but problems. Not sure who had it before me or where they got it I was so happy I got the car of my dreams a Honda Odyssey. It ended up being nothing but problems. Not sure who had it before me or where they got it but has caused me a lot of headache. I have had to get so much fixed on it since I got it. Every month its something. $200 dollar something's every month on top of my new payment and things that aren't always covered under the warranty ( which I was told when I bought it that if anything goes wrong with it the warranty will cover it). Also each time it is a $100 dollar deductible each time. All the time I have spent without a car and had to rely on someone to get me to work or my kids to school. The dealership replaced the routers (which were rusted) , brakes and repainted the bumper ( which was peeling yes peeling). But so much more has happened the tires were all plugged three or four times and had patches they all had be replaced. Alternater and battery had to be replaced, window main switch control,leak from Axel, recall not done on airbag ( which I asked if it was done before I bought it), need oil changed and air filter replaced within the first month I bought it, brake lights bulbs replaced (which they said they fixed before I left the dealership so I drove 2 hours away back home with no brake lights),etc..etc..etc. I just feel like my dream was a nightmare and next time if there is one I will buy new and have no one else's problems. I thought a lease( people have to take care of leases) and the Carfax were good( which was a lie it had to have been in a accident so I was told by a few car mechanic's) next time I will know better. More
by Soccer mom nc
Employees Worked With
Alex Lakhani, Stanley Lalani, Omar Qureshi
August 10, 2015
Very good service and willing to satisfy the customer. My sales person was Kendrick, who was very professional and attentive to my questions and the circumstance. He was also very knowledgeable about the c My sales person was Kendrick, who was very professional and attentive to my questions and the circumstance. He was also very knowledgeable about the car. Omar, his manager was willing to meet my budget in a short period of time and I walked away with a very nice Acura. I give them a very good rating! They were listed on the USAA Car buying program so I felt like they were legitimate. More
by ykenn
Employees Worked With
Kendrick Fudge, Omar Qureshi
July 21, 2015
Great customer care great company to do business with ,would recommend .to any serious buyer .sales rep was knowledgeable .There was no pressure to buy .manager was very great company to do business with ,would recommend .to any serious buyer .sales rep was knowledgeable .There was no pressure to buy .manager was very helpful ,in getting the best deal and interest .Have already recommended,a friend More
by bigspike
Employees Worked With
Kendrick
July 21, 2015
Great Experience I went shopping for a car and was pleased with Kendrick . He delivers an incredible service and gives a very pleasant experience . I will be a returni I went shopping for a car and was pleased with Kendrick . He delivers an incredible service and gives a very pleasant experience . I will be a returning customer. Thank you, Kendrick . More
by Sherry296
Employees Worked With
Kendrick
July 10, 2015
Terrible dishonest dealership. This dealer was recommended on my USAA website. Of course this is my trusted bank so I thought I could trust the dealers that they refer, but that is This dealer was recommended on my USAA website. Of course this is my trusted bank so I thought I could trust the dealers that they refer, but that is besides the point. I just want to start by first saying how the sales associates sold me on this car was when they said the many "inspections" each car goes through before being put on the lot, and how honest they are to their customers, now what would you think when somebody explains that to you? Well I thought that means everything is inspected and what needs to be fixed will be before hitting the lot, or if it is not fixed this would be told to you. Well that's not what I went through, as soon as I sign the papers and as I am shaking his hand he tells me that the gas meter needs to be fixed on my car and that they ordered the part. The part was apparently already ordered and I should have been able to get it fixed within a few days. Well, long story short took me 3 weeks to get this replaced after dropping my car off twice to them. Then, between this time after a few days of driving my car dies on me in the middle of the road at 11 at night and I struggle looking everywhere to buy a battery for my car because apparently my alternator was bad and made my car died. I take it back to the place and they "fixed" it and also claimed to check everything else out in my car because of the noise I did not like that was coming from the back. They claimed everything was good... I finally get my gas meter fixed.... And today my car just overheated in the middle of the road and has all kinds of fluid leaking from the bottom. Point blank, they DO NOT check out every car with however many inspections they claim. if so, they would not have sold this car to me or they need a new mechanic that claims to check every thing. At this point, I've taken my car to an actual mechanic and have many things I must replace that will cost me an arm and a leg, which should be them replacing everything however I do not trust not one word they say or do. I should have known when they decided to tell the gas meter did not work AFTER I buy the car. If you do decide to buy from them I highly recommend suggesting a thorough mechanic check the car that does not get paid by automax Atlanta!!! I have never been so disappointed in purchasing a car, I definetly got screwed beyond belief but this will never happen again. This will not be my last complaint on them I will be sure to make it more known. USAA is even trying to make up for having them recommended on their site. Take my advice. More
by AmberM
Employees Worked With
ALAN HUDDA
July 02, 2015
Liars We paid too much for the junk we got a few days ago. They are laying and said they fixed this and that. When we took the car all the way almost 2 hour We paid too much for the junk we got a few days ago. They are laying and said they fixed this and that. When we took the car all the way almost 2 hours driving and paying 17,000 for it. Both are very rude and unprofessional the owner and sell person . Never recommend this place More
by Rose
Employees Worked With
MARIO B
June 23, 2015
Easy to deal with, good follow up Alex our sales rep was very helpful and made quick work of the process. Dealership made car buying unbelievingly Easy! Fastest process ever to test dr Alex our sales rep was very helpful and made quick work of the process. Dealership made car buying unbelievingly Easy! Fastest process ever to test drive and buy. Financing team was quick as well and offered several options. Would recommend giving these guys an opportunity. Excellent after the sale service. More
by Tundralife
Employees Worked With
Alex Lakhani
June 19, 2015
Annette wiggins sales person We where very very pleased with our experienced at Atlanta Automax, from the time we arrived, Annette Wiggins, met us , and stayed by our side. My hus We where very very pleased with our experienced at Atlanta Automax, from the time we arrived, Annette Wiggins, met us , and stayed by our side. My husband and I left , but we later turned around and went back, and ask for Annette. She was very nice, and helpful. Someone else was interested in the same car, but she wasn't hearing it, because she was helping us to get it. We are enjoying our Cadillac , one owner, very good shape. Thanks Annette, and Automax of Atlanta. More
by Teena71
Employees Worked With
ANNETTE WIGGINS
June 16, 2015
Good Experience I would have to say that the overall experience I had with this dealership was great. I am extremely happy with the auto I purchased as well as the he I would have to say that the overall experience I had with this dealership was great. I am extremely happy with the auto I purchased as well as the help I was given from Annette Wiggins. I live in Alabama, so I pretty much did everything over the phone and through email leading up to my arrival and final purchase of auto. This was my first car buying experience in about 7 years and I was extremely pleased with how I was treated. The only negative thing I can say about the purchase was obtaining the disc for the Navigation in my new auto. They did not have the correct disc for the vehicle and it took about 2 weeks for me to receive it through the mail. I would have to say if that is the only negative thing throughout the entire experience, that is not too bad at all and is the only reason for not receiving 5 stars. I would just like to thank Annette again for all her help and professional attitude and making this car buying experience for my growing family a wonderful one. More
by jamesk113
Employees Worked With
ANNETTE WIGGINS
