Automax Atlanta

Extremely Satisfied! Finding the car I wanted on the website, I spoke with Joel. He was always pleasant and patient as I asked several questions over the next 2 days. I Finding the car I wanted on the website, I spoke with Joel. He was always pleasant and patient as I asked several questions over the next 2 days. I had to make a decision as I live in Florida and he was my "eyes" although the pictures of the vehicle were the best of any dealership I searched on line.. He kept in touch with me while I drove to Atlanta and had the car/paperwork ready as promised upon my arrival. I appreciate the professionalism, honesty and interest shown by the people involved with this sale. I am extremely happy with my purchase and the service given. More

Great truck, iffy correspdence. I purchased a 2012 Toyota Tundra from Automax in late August. I was given a "We Owe" form from them stating things they promised to have fixed or done I purchased a 2012 Toyota Tundra from Automax in late August. I was given a "We Owe" form from them stating things they promised to have fixed or done. During the purchase process I was told that they would fix an issue with the steering wheel and column as well as another key fob. I was told they were going to call me when the parts came in for the steering wheel and column and they would call me to set up an appointment and same about the key fob. After about 2.5 weeks going by and not receiving any call I called them to get any updates, they told me they parts were not in yet and to expect a call when they do. Another two weeks passed and nothing from them yet again. I called this past Thursday and spoke with a gentleman in sales/finance who transferred me to the service department who transferred me to Lakeem because none of them knew what was going on. After speaking with Lakeem, he sold me the truck, he told me he would check to see what was going on and would call me back in five minutes. After two days I have not received any call. I am very disappointed as Automax signed a contract stating they would fix these issues and I did my part to meet the criteria to keep that contract valid but Automax has not. I would be cautious as to expecting things from Automax even under a binding agreement. I will update if anything new arises. Update 11/7 After my initial review I received calls from Lakeem to try to fix the situation. After calls back and forth with him I was transferred to dealing with Omar who after playing phone tag with two weeks finally sent my key fob to my address directly. He also told me that he would be in contact about fixing the steering wheel. After calling AutoMax multiple times a week I finally got in contact with Omar again and he said they have ordered one part but the other part was on back order. Every time I speak with anyone at Automax they say they will call me back in 5-30 minutes and I still have not a received and correspondence from them in the past 3 weeks if I do not initiate the phone call. When I call Automax directly I'm always sent to finance and then put on hold when transferred but it always goes to voicemail. I am done playing phone tag. I want what was promised to me. I will remind you that they signed form stating they WILL fix certain agreed upon things. This issue needs to be resolved completely ASAP or legal action will have to be my next step. I am only growing more and more frustrated with Automax. More

Great Experience My Husband and I went to Automax Atlanta to look at a specific vehicle. Since this was our first stop in our car search, we really did not come to AA My Husband and I went to Automax Atlanta to look at a specific vehicle. Since this was our first stop in our car search, we really did not come to AA looking to buy. After meeting with Lakeem Jackson and looking at a few cars, we knew that we would be purchasing from AA. Not only was Lakeem very professional, he did not attempt to pressure us into anything. He really went the extra mile and made us feel like it wasn't just about making a sale. We found a BMW X5 almost identical to the one we had and picked it up the next morning. Needless to say we will be purchasing from Automax Atlanta again AND telling our friends about Lilburn's best kept secret. This was the first time in my life that I can say that buying a car was a great experience! Thanks LaKeem, and tell Omar we will be coming back for that Equus! ~ The Fields More

Great Experience! We had a great experience at Automax with Lakeem and Omar. The staff was friendly and helpful without being pushy. They had a good selection and wer We had a great experience at Automax with Lakeem and Omar. The staff was friendly and helpful without being pushy. They had a good selection and were very knowledgeable and professional. We will be back the next time we purchase a vehicle. More

Great Customer Service We came from another dealership that would not honor the price that was listed on the internet, mind you it was on there for about a month, but the ma We came from another dealership that would not honor the price that was listed on the internet, mind you it was on there for about a month, but the manager Mike said it was a "typo". Typo my @#$%. So we sat in their parking lot and found Automax. We drove there and we saw the truck that we liked, very nice, but Alex the salesperson mentioned a truck that just came in and really didn't want to show us because it was still dirty and needed cleaning but he showed us the vehicle anyway and THAT WAS THE TRUCK for us. A big thanks to Alex and Omar. We WILL buy our second vehicle from them again. Thanks Automax. More

Car sales review It was a pleasure working with Lakeem Jackson and the reps of Automax Atlanta. They were not pushy or sly. I would definitely purchase another vehicle It was a pleasure working with Lakeem Jackson and the reps of Automax Atlanta. They were not pushy or sly. I would definitely purchase another vehicle from here! More

Annette, Omar and team were excellent! It was a steamy, summer Sunday and I had been looking at other dealerships the entire day. I came to Automax Atlanta, Lilburn for a specific car, but It was a steamy, summer Sunday and I had been looking at other dealerships the entire day. I came to Automax Atlanta, Lilburn for a specific car, but when that wasn't a good fit for me, Annette and the team moved swiftly into action to listen to my preferences & concerns, and then quickly find the perfect car that met all of my needs. They were very knowledgeable of the full spectrum of inventory on the sales lot. It was an easy, quick and seamless experience especially since they were certified USAA dealers too. I had my own financing and the contract signing process was really efficient as well. I really enjoyed the experience and look forward to working with Annette and the team again for my next purchase and/or upgrade! Thanks Automax Atlanta. More

Awesome Customer Service I was looking for a used Hyundai Genesis Coupe and found that they offered some of the best deals in town. The welcome I received when I walked in the I was looking for a used Hyundai Genesis Coupe and found that they offered some of the best deals in town. The welcome I received when I walked in the door was so friendly and I was taken care of immediately. I worked with Kendrick and I must say it was a pleasure. I received texts and updates about the car I was interested in. I was very impressed with the service. More

Worthy of Your Business Whether you're a new or experienced car-buyer, you'll find that the service provided by the team at Automax Atlanta is no less than exceptional. Alex Whether you're a new or experienced car-buyer, you'll find that the service provided by the team at Automax Atlanta is no less than exceptional. Alex took care of my family and myself during out visit, and things could not have gone any smoother. The men and women of this dealership demonstrate all the qualities a potential buyer could ask for: they were friendly and patient and promptly addressed all the questions we had, and they did not push us to play some obnoxious price game when we showed interest in a particular vehicle. All the cars at this location are in impeccable condition, and every employee clearly shows that they are more concerned with your satisfaction than they are with getting as much money out of you as possible. I would certainly recommend Automax Atlanta to anyone who is looking for a great car at a great price, and I know I will be visiting them again. More