Automax Atlanta
Lilburn, GA
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Replacement vehicle Found the Honda that I wanted and was not pressured one bit. The process was quick and easy. I was in and out without lengthy delays. Found the Honda that I wanted and was not pressured one bit. The process was quick and easy. I was in and out without lengthy delays. More
Dishonest Dealership I called to confirm the availability of a car. I talked with Myra about the vehicle and we came to and agreement on the price, tax, tag and title. Myr I called to confirm the availability of a car. I talked with Myra about the vehicle and we came to and agreement on the price, tax, tag and title. Myra also confirmed the information with his manager. I also asked them to put it in writing via e-mail with vin number. They said they wouldn't do that because they felt that I may shop the vehicle. I could understand the position and agreed that I would come in and test drive the vehicle. I drove a couple hours round trip and as we're going through the paperwork to purchase the car the manager brings up the DOR web site and starts explaining about taxes. I don't remember his name but as a group they are going to lie to get you into the dealership. I actually felt sorry for Myra but it still doesn't excuse someone for lying. I wouldn't recommend AutoMax but if you do agree on buying a vehicle get the information in writing before going to the dealership. More
BEWARE: WORST EXPERIENCE My sales associate was Annette. I purchased my car in March. Before signing papers I advised Annette the tires looked worn and the alignment was off My sales associate was Annette. I purchased my car in March. Before signing papers I advised Annette the tires looked worn and the alignment was off a little. She advised she was going to have the mechanic check it out while I complete paperwork. Well, I purchased car, none of these items were fixed. I took to tire place the day after and they said I needed tires because those were wearing. I called Annette and she sent me to Ray. After numerous calls I finally got to speak with Ray and he told me to come the next day. Went up there and they didn't have any tires in stock. Mind you I live 45 minutes from dealership. He said he would call when they get it. I called for a least 3 weeks and he kept saying he was going to order or they were coming in. Finally, after 2 months the tires were in and I sent my daughter to dealership, When she got there they told her it would be a 2hr wait just to put on tires. I spoke with Annette and advised her to put tires in car and I will get someone to put them on. Daughter got home and they had only given me 2 tires for the car instead of 4. Second, the tires they gave me were only for the back and I needed for the front more than the back. Thirdly, the tires were the wrong size. At this point I am soooo freaking frustrated that they only gave me 2 tires, and they didn't look at the tires to see which 2 they should have given me. Also, my carpet in trunk was dirty but the wash guy wasn't there to clean car. Oh I forgot to mention the front and rear brakes were completely worn and I had to have those replaced ASAP. I WILL NEVER RECOMMED ANYONE TO THIS ESTABLISHMENT AND I ADVISE YOU TO LOOK ELSEWHERE. IF YOU DECIDE TO PURCHASE AFTER READING PLEASE PLEASE DO A COMPLETE INSPECTION OF THE BRAKES, INTERIOR, TIRES, ALIGNMENT, ETC.... More
"Quality Vehicles and Professional Service" I've been to several smaller car dealerships and very very few can compete with Automax Atlanta...Really this is the first one I have ever felt comfor I've been to several smaller car dealerships and very very few can compete with Automax Atlanta...Really this is the first one I have ever felt comfortable dealing with. All of their inventory is A1/Grade A no hype needed. From the sales Manager down to associates including the finance officers they were very professional and personable. I didn't feel as if I was being pressured into anything, but that's what a customer get when their working with a team that know their backing quality, "a pressure free environment". All are very knowledgeable and capable of assisting you, I've worked with more then one person in each department due to differences in my schedule and have spoken with others on the team that were not directly involved and seen how they interact to provide quality service and was very pleased I made the decision to make my purchase through them. It's no problem they cannot solve if it's able to be worked out that they will not try there hardest to if it's within their means to do so. Honestly, when I thought meeting the first person was great it only got better as I met others during the purchase process. All are great, but I have to give a special shout out to my team who allowed me to walk away with exactly what I needed and wanted in a vehicle all the specs are perfect reliable,year, make, model and perfect low mileage for the not breaking the bank price. Pretty much like a brand new car and majority of all the other cars are the same. Hey, I'm use to driving in a luxury model car everyday so I'm picky. With this 2013 Honda Accord EX-L V6 I can not tell the difference between a luxury and economy vehicle as far as performance and style by getting this car. And what a break on maintence cost, especially with the power train warranty still valid and the added extended bumper to bumper warranty...Great built car, but it's mostly because they don't sale lemons!!! So, Thanks to Bruno, Joel, Ray, and Roger for all off the above,the genuine advise offered, and seamless transaction! Another satisfied customer! I highly recommend Automax! P.S. Go in with a great attitude cause that's what you will get in return! For all those feeling crappy go on another day when your feeling better, because your only going to try and reflect your mood onto others and they don't deserve that,because they are truly there to make sure you leave as a satisfied customer. Good Luck! And no I don't work there, this is just how pleasing my transaction was! More
One of the easiest car buying experiences I've had. Found the vehicle I wanted at a great price with no hassle. The staff was very friendly and followed through on items promised at the time of sale. Ex Found the vehicle I wanted at a great price with no hassle. The staff was very friendly and followed through on items promised at the time of sale. Excellent customer service from Joel Hamilton who sold me the car, Annette Wiggins who was a great contact and help, and Omar who made it all happen. More
Undisclosed damage and missing key fob I purchased a Lexus GS 450H with 17000 miles on it. I made the purchase while on deployment in Afghanistan. AutoMax stated that the car was in pristi I purchased a Lexus GS 450H with 17000 miles on it. I made the purchase while on deployment in Afghanistan. AutoMax stated that the car was in pristine condition, multiple times with no flaws or issues. The car was delivered at night so my wife could not see the major scrapes on the passenger door that were covered up with touch up paint. The rear bumper was also scratched. Next, The vehicle arrived with only one key. After a month, they sent me a key to another random Lexus and said that all I needed to do was get it programmed. I am currently at the Lexus dealer where they tell me that the fob that AutoMax sent is not compatible with the car. A new fob key is now a 306.00 expense. Basically, they didn't tell me about the damage or the missing key. Very shady dealings. The cars they sell appear to be off leases that had something wrong with them to where the dealerships rejected them as certified pre owned. I will not buy from AutoMax again. Buyer Beware. More
2013 Hyundai Crazy crowded & busy, but website accurately represents the cars and sales manager was straight forward and reasonable. Salesperson had a back injury Crazy crowded & busy, but website accurately represents the cars and sales manager was straight forward and reasonable. Salesperson had a back injury so she was distracted and we struggled to get some of the cars. Once we found one, it was a good experience dealing with the sales manager More
Other than limited parking staff was friendly and courteous Annette our sales person was very helpful and friendly. Didn't pressure us at all into buying. Large selection of vehicles and staff overall delivered Annette our sales person was very helpful and friendly. Didn't pressure us at all into buying. Large selection of vehicles and staff overall delivered on everything they promised to do. Overall experience was real good and I would buy from them again More
Excellent service and follow through I gave Jeorge Guerrero at Automax a review about 2 or three months ago concerning the very fine service that I received when I bought a Toyota Sienna I gave Jeorge Guerrero at Automax a review about 2 or three months ago concerning the very fine service that I received when I bought a Toyota Sienna there. Just in case you did not read my earlier review, the service was just great and I got the very best deal on my Toyota. The price was below market and they took my old 4Runner as a trade-in and gave me a very good price on it as well About one week after I bought the Sienna, I noticed that it did not have a console between the front seats. I mentioned this missing item to Jeorge Guerrero (who was my salesman) and he said that he would see if he could find one for me. I really didn’t expect him to get a console for me because I looked the vehicle over with some degree of scrutiny and also drove it and I loved it…it was beautiful. I bought it as it was and Automax was not legally or morally obligated to provide me with a console. Would you believe that Jeorge told me about one week later that he had a console for me, and I did not have to pay for it? That is exactly what happened. I was ecstatic! Even a used console would have been $400. I did not mean to write such a long review because I like for the reviews that I read to be brief and to the point. But, I could not convey the high amount of satisfaction and good feeling that I was left with concerning my experiences with Automax. Jeorge could not have gotten a console for me afer the sale without the approval of Automax. But Jeorge was the catalyst. I had gone to a number of car dealers but none had as many fine beautiful vehicles that Automax had. I don’t buy new vehicles because of the immediate depreciation in value when you sign the papers and drive it off the lot. I am definitely going to look at Automax when I need my next vehicle because of the first class treatment I received. More
Good customer service. Excellent team! Im a happy customer they even got us better rate than what we got from another dealership we will shop again And recommendations to friends and family they even got us better rate than what we got from another dealership we will shop again And recommendations to friends and family More