Automax Atlanta

Buyers Beware I purchased a 2015 Lexus GS 350 F-Sport from this dealer in February 2018. The purchasing process was okay, but before I agreed to purchase, I specif I purchased a 2015 Lexus GS 350 F-Sport from this dealer in February 2018. The purchasing process was okay, but before I agreed to purchase, I specifically asked if the car came with two key FOBs, and I was told by the salesperson that it did, and the spare FOB was "in the closet." Only until after I closed the deal, they told me that there was only one key FOB. I went to a real Lexus dealership and had to purchase a second key FOB, on my own expense ($350.00). Secondly, the vehicle had no gearshift knob installed, and the salesperson claimed that they keep the knobs locked away to prevent knob theft. We literally test drove the vehicle without it. However, after closing the deal, the salesperson simply unscrewed a knob from another similar vehicle on their lot, and screwed it onto mine. Thirdly, not until a month later (late March), I noticed FOR THE VERY FIRST TIME, that the wheel paint colors did not match - the two in the front were a different color than the two in the rear. All four wheels have a similar shade of grey, so it was very difficult to notice at the time of the purchase. The two wheels on the front were a darker shade, which could easily be mistaken for brake dust accumulation. The very same day that I noticed the difference, I took the vehicle back to the lot and the sales manager acknowledged the discrepancy and told me to return in a couple of days so that a service technician can determine a resolution. As instructed, I returned with the vehicle on time, just for the sales manager to tell me that he didn't know where the service technician was, and that he didn't know what time he would arrive. I expressed my frustration with him that I showed up at the time he instructed, but his response was that the technician was a "vendor" and that "he can't control him," which makes absolutely no sense if this is to be considered a legitimate business establishment. That is a huge red flag if a sales manager has no control over any basic business operation. At this point, I was sensing that I was getting the run around in classic buy-here-pay-here dealership fashion, so I've decided to go get the wheels painted on my own dime ($750). BTW, when I asked the sales manager if they would consider covering a portion of the cost (not even the entire cost), he looked at me like I just stepped off an alien ship, so I knew there was very little chance that they would be willing to make a sound business decision and reconcile this situation. This vehicle should have never been put on the lot like that, and now I will have paid an additional $1,000 for a vehicle that I agreed to pay market value for. I have learned a valuable lesson and Automax has now ruined their reputation; along with all of those pretend dealerships that you see on the side of the roads. From now on, I deal with big dealerships that have the resources and business acumen to not be petty about minor discrepancies like mine. As a licensed attorney in the State of Georgia, I believe I have a strong breach of implied and expressed warranty, and a breach of merchantability case, and would love to take legal action, but frankly the time and effort that it would take to file a complaint in Gwinnett County Magistrate Court would outweigh the damages that I would be awarded, so this is why I am taking the time to express my frustration. I would end up spending at least 10 hours ($350/hour) of my own time, plus court fees on this case. I will also be filing a complaint with the Better Business Bureau of Gwinnett County. More

No Integrity. Does not stand by their word. I first visited Automax Atlanta on Wednesday, March 7 to look at several of the Honda Accords for my daughter. I returned again on Saturday March 10 w I first visited Automax Atlanta on Wednesday, March 7 to look at several of the Honda Accords for my daughter. I returned again on Saturday March 10 with my daughter with me this time- we had narrowed our search down to 3 cars on this lot. After considerable time spent going over these cars, we decided on a Honda Accord Sport SE. After agreeing on a price, I informed them that we would be paying for the car in cash and would need to wait until the banks were open on Monday. The General Sales Manager assured us that this would be no problem, that we did not even need to put money down that he would the hold the car for us until then. He did ask us that we fill out all of the paperwork, even down to signing the title in my daughters name to show that we were committed. We did so. When we returned to the dealership on Monday, March 12, to pick up our car only to find out through the sales manager that they had sold it for more money than we agreed on. His response was "That's just business". He could have cared less. He could have called to let us know he had already sold the car, but instead he let us drive all the way there after taking a half day off from work. AND THEN he told us to leave his business and get out, like we had done something wrong. GLADLY WE LEFT! There are no amount of words I can put in this review to describe how dissatisfied I am with this dealership. I would never recommend it to anyone. This dealership has no integrity and they do not stand by their word. WOULD NOT BUY A CAR FROM HERE IF THEY WERE BUY ONE GET ONE FREE. Buyers please beware. I hope this helps any potential buyers. Anxious to see how he tries to spin this like it didn't happen. More

Great service and they were very helpful. Nelson was awesome. He helped me a lot to find the right car for me and gave me a good deal. I would recommend everyone to come here. Nelson was awesome. He helped me a lot to find the right car for me and gave me a good deal. I would recommend everyone to come here. More

Great customer service My sales representative was great help me find what i was looking for and was not pushing to buy something I did not wanted to buy. He help me get a g My sales representative was great help me find what i was looking for and was not pushing to buy something I did not wanted to buy. He help me get a great deal and would return again on my next used car. More

I had a great first car buying experience with AutoMax I recently purchased a 2012 Toyota at this dealership with the help of salesman Nelson Carbo. He handled my business with such professionalism and was I recently purchased a 2012 Toyota at this dealership with the help of salesman Nelson Carbo. He handled my business with such professionalism and was with me throughout the whole process. He made sure the vehicle met my standards. This was my first time buying a vehicle and I am more than satisfied with the purchase. More

It was a process, but in the end I was happy. Overall I was statisfied with my experience. I needed to buy a car and I wanted it at an affordable price. Automax gave me exactly what I needed. They Overall I was statisfied with my experience. I needed to buy a car and I wanted it at an affordable price. Automax gave me exactly what I needed. They met me where I was and made sure I let with my dream car. They have the best prices in Atlanta and a staff that makes spending the money a whole lot easier. More

Buyer Beware! Quadruple check before you buy! Automax Atlanta will say they will take care of you if you have any issues after the deal is done… for about 30 days. However, they will not actually Automax Atlanta will say they will take care of you if you have any issues after the deal is done… for about 30 days. However, they will not actually take any action during those 30 days. After 30 days is up, they will stop saying they will work with you and suggest you find a lawyer if you have issues with the vehicle you purchased. I bought a truck for $34,000 and the estimated cost to correct the issues with the truck (which were unknown to me prior to the purchase) have now come to over $15,000. I am now seeking a lawyer. More