Autoland Chrysler Dodge Jeep

Well-organized, prompt and careful service. The waiting room is welcoming and makes my wait time easier with amenities such as coffe and wifi. Bill Southerland remembers my name and previous service, is f room is welcoming and makes my wait time easier with amenities such as coffe and wifi. Bill Southerland remembers my name and previous service, is friendly and helpful when I bring in my cars. Highly recommended. More

Went in to get my vehicle diagnosed because all my windows were not working from what I thought was a window regulator issue. After the diagnosis, was told it was a shortage in my window master switch windows were not working from what I thought was a window regulator issue. After the diagnosis, was told it was a shortage in my window master switch and would cost $200+ to change. Told them to go ahead and fix it. About 1/2 an hour later, the dealership representative I was dealing with came to me and said they made an error in pricing and the cost to change the master switch was really 300+. Not only had I wasted an extraordinary amount of time so far having to wait for the vehicle to be diagnosed, but halfway in the middle of my issue being repaired, I'm now told I'd have to fork out more money. If that's not a classic bait and switch move by a dealership, I dont know what is. To add insult to injury, I had to wait an additional 1 hour to get my vehicle when I declined to pay the additional cost and told them to give me back the car. As a follow up, I sought an alternative to figure out how else I could get the window master switch changed without the incredible cost. I took to the internet and found that the switch cost $60 shipped and was provided an instructional video online of the step by step process. Turns out its a 10 minutes fix to pop out the old switch, unplug and install the new one. I've had a harder time adjusting the clock in my vehicle to daylight savings time. I felt a sense of pride having installed the switch myself and thought I got one over on the dealership. Turns out they'd have the last laugh because its not a window master switch issue as they had diagnosed, but indeed a regulator problem as I originally thought. So the $125 I paid for the diagnosis was wrong and a waste of money. How can anyone not be frustrated!!!! More

I filled this out a few minutes ago it had stars on top with no words so I don't know if you received it . I just want you to be aware how easy it was leasing a car this time.Jude and the other sales perso with no words so I don't know if you received it . I just want you to be aware how easy it was leasing a car this time.Jude and the other sales person (sorry I can't remember his name)made the whole process move along and we were both satified with the deal in about 15 minutes. I was driving home in a little over 2 hours.I have leased 21 cars (family-friends) since 1990 and this was one of the easiest process that I have encountered. When my lease or my wife's lease is up ( she is on her 5th Camry)I will come back to Autoland. I can't say enough about your sales person Jude-- he has the ability to make the customer feel that he is working with you not against you. Your leader Mark has used the words "experience the difference" I for one have seen these words now take the form of action. Tom More

I am a repeat Autoland customer. John Grasso,my sales, associate made my visit a great experience. I was returning my leased car and purchasing a new car. He was informative and enthusiastic and made me c associate made my visit a great experience. I was returning my leased car and purchasing a new car. He was informative and enthusiastic and made me confident that I could contact with any questions about my purchase. Autoland seems to have efficiency down to a science. More

My car buying experience from Autoland was the best. From the minute I walked into the dealer, I felt very comfortable and the staff made me feel like everything I was looking for they were going to get From the minute I walked into the dealer, I felt very comfortable and the staff made me feel like everything I was looking for they were going to get me. Shanequah and Adam were absolutely wonderful. My happiness in the car I wanted to buy, was their main focus. I would definately go back to Autoland to buy another car from Shanequah and Adam. Thank you so much. More

This has been the best auto-dealership experience that I've ever had up to now, and I've had several over the years! I can highly recommend Autoland. The sales personal I dealt with - Adam; Felix; and Owe I've ever had up to now, and I've had several over the years! I can highly recommend Autoland. The sales personal I dealt with - Adam; Felix; and Owen and the finance guy, Steve, were amiable, courteous, patient and very knowledgeable about both the vehicles and the pricing that I was interested in - not once did I ever feel pressured to buy or sign anything. The selection of vehicles available for road testing was impressive, and the follow up from Autoland since I picked up my vehicle is phenomenal! More

My most recent service was not so bad. The team are very professional on making sure the customer is satisfy. I am happy and that is very good. The dealership is a little pricey but atleast I can guarantee professional on making sure the customer is satisfy. I am happy and that is very good. The dealership is a little pricey but atleast I can guarantee where my money is going. More

Jesus was very easy to deal with and made buying our new car a very pleasant experience. He was very knowledgeable about the vehicles we looked at and was very helpful in providing information that helped car a very pleasant experience. He was very knowledgeable about the vehicles we looked at and was very helpful in providing information that helped us make our decision. More

Sales representative, Jesus M. Valentin, Jr. was superb. very knowledgeable, friendly and his first priority was evident "Customer Service". We were very happy with his overall assistance in the pick up of very knowledgeable, friendly and his first priority was evident "Customer Service". We were very happy with his overall assistance in the pick up of a new van that we returned to finalize purchase of a 2nd van. "He saved the day and restored faith in customer service". Thank you Jesus. More

I had a complicated and pressure-loaded personal schedule the morning I drove my ailing Sienna into your workshop. I was seeking immediate attention - I had no appointment - your staff nonetheless made me fe the morning I drove my ailing Sienna into your workshop. I was seeking immediate attention - I had no appointment - your staff nonetheless made me feel my obligations were as important to them as were their own. They were fun to talk with. They took care to explain clearly the details of what they would have to do regarding the brakes and pistons and an outside mirror, none of which were performing as well as they should have been. They gave me a car to use for the rest of the day and overnight while they worked on mine. I wish also to cite the efficiency and thoughtfulness of three women in the financial office. I had misplaced an essential insurance document. One of the three telephoned my insurance company on her own initiative to obtain a copy for Toyota files along with an extra for my own. Although I hope it is not soon, I look foward to my next visit. Donald B. Easum, Retired U.S. Foreign Service 9 January 2012 More