Autoland Chrysler Dodge Jeep

Best Cat Shopping Experience Ever Phenomenonal staff -- courteous, knowledgeable and efficient. Unbelievable inventory to choose from. Terrific deals offered. Spotless dealership. Phenomenonal staff -- courteous, knowledgeable and efficient. Unbelievable inventory to choose from. Terrific deals offered. Spotless dealership. Took care of insurance, cleaned the car and filled the tank. I wouldn't step foot in another dealership! More

Good Service / Adequate Waiting Area I love the service team at Autoland; they are courteous and friendly. The waiting room (Chrysler Side) is only adequate; the seats are not comforta I love the service team at Autoland; they are courteous and friendly. The waiting room (Chrysler Side) is only adequate; the seats are not comfortable and the area is small. You need to put up a sign that says "As a courtesy, please limit cell phone use". During my last visit, one guy sat in the waiting area & was on his cell phone for over an hour; and he was loud. He also didn't react well when I asked him to lower his voice. More

Lied right to my face, won't return calls My 2011 Jeep was in need of major repairs due to a manufacturing defect. I left voicemail after voicemail, and the service manager, Alan, refused to r My 2011 Jeep was in need of major repairs due to a manufacturing defect. I left voicemail after voicemail, and the service manager, Alan, refused to return my phone calls. I never got a staight answer from anyone in the place about any of my questions. I was about to spend a few thousand dollars on a repair, and couldn't even get a legitimate quote, or itemized parts list. When one of the representatives at Autoland Jeep is moving their lips, just know that they are lying. More

Luxury Tax Closed a deal on a 2017 Dodge ram 3days later went to pick up plates they said there is an extra 180 dollar charge for luxury tax which was not explai Closed a deal on a 2017 Dodge ram 3days later went to pick up plates they said there is an extra 180 dollar charge for luxury tax which was not explain to me when closing the deal they would not give me my plates until I paid holding my plates hostage. Very bad place to buy a new car. More

Shady business practice Brought my Jeep Grand Cherokee Limited in the beginning of the month for the Summer Travel Special (to include an oil change, topping off all fluids, Brought my Jeep Grand Cherokee Limited in the beginning of the month for the Summer Travel Special (to include an oil change, topping off all fluids, etc.). The tire rotation was included however, they DID NOT top off any of my fluids or complete the multi-point inspection, test battery check cabin air filters or check belts and hoses. I immediately noticed the engine coolant was right at the fill line and the power steering fluid reservoir was completely empty. I paid for the service which I did not receive and they provided the bare minimum service. Shame on you Autoland! Two days later AFTER my oil change, my check engine light comes on It turns out that the Engine Oil Pressure Sensor was defective. (What a convenient time considering I JUST got an oil change). I've never ever had a problem and all of a sudden now? They continue to tell me that I need a new power steering assembly (which all said and done was about $1,600). I've always brought my truck to Autoland for oil changes and followed the maintenance guidelines so if they are SUPPOSED to check the fluid levels at each oil service visit and noticed something was out of the ordinary, I would have been informed that there was potential problem and could have dealt with it accordingly. Autoland's business practices are questionable (at best) and I am truly disappointed in the sequence of events that have taken place. Quality control at their facility is extremely poor and should be investigated by corporate. I hope to never ever step foot inside Autoland ever again. More

Shameless Liars Customers beware! I had a horrible experience leasing my Chrysler 300 from Autoland. My sales person Guy Saintilien bluntly lied right to my face misr Customers beware! I had a horrible experience leasing my Chrysler 300 from Autoland. My sales person Guy Saintilien bluntly lied right to my face misrepresenting the car vital information. He repeated several times answering my inquiries (both in person and later on the phone) that car I was getting is ALL WHEEL DRIVE when in fact it was REAR-WHEEL drive. When I realized that I was shamelessly fooled into leasing the wrong car, I immediately called Guy’s manager Jerome Jackson to try to straighten the situation. He assured me that the problem will be taken care of and there is no rush. ANOTHER LIE! I got to the dealership only for Jerome to tell me that it is too late to change anything. After tens of unanswered phone calls and messages, I was able to get in touch with General Sales Manager- Michael Cohen, who said that he is sorry for me (like I need that!! ) but there is nothing he can do to help. Nobody was reprimanded in any way for the misrepresenting the vital car facts and for directly lying to the customer! The whole dealership culture and work ethics top to bottom seems to be deeply flawed and crook-like. I am amazed that in our day and age it is still possible to fraud the customer so shamelessly and get away with it. I will be looking to another place for my next car and recommend that you do the same. More

LEMONLAND - RIPOFF DEALERSHIP My sister bought a jeep grand Cherokee in which she paid $27,000 in cash. They sold her a lemon. she has paid over $6,000 in repairs and they now th My sister bought a jeep grand Cherokee in which she paid $27,000 in cash. They sold her a lemon. she has paid over $6,000 in repairs and they now that she wants to change it for something else. they want to knock off almost $10,000 off the price after selling her a lemon. We are going to file suit against this ripoff dealership. More

Great job What a fantastic place to buy a car the service is great and the sales people are even better... go in and ask for Santi or Kareem What a fantastic place to buy a car the service is great and the sales people are even better... go in and ask for Santi or Kareem More

Refused Service I brought my brand new Wrangler in for an alignment after lifting it. I was refused service when I brought to their attention that the axle had shifte I brought my brand new Wrangler in for an alignment after lifting it. I was refused service when I brought to their attention that the axle had shifted. I was told it was "just something they didn't want to deal with" and that I "should try another dealership". I intentionally installed the Mopar lift because I was told by their technicians that it was fully covered under the Jeep warranty. What a joke of a service department! More

Refused emergency service I was refused service when my vehicle's electrical system failed and the car interior began to overheat while I had my family (including 2 young child I was refused service when my vehicle's electrical system failed and the car interior began to overheat while I had my family (including 2 young children) in the vehicle. We were away from home, and started the car and the A/C, infotainment, and windows failed to function. The engine started and shifted into gears and all other mechanical functions worked, but we could not open the windows to vent the heat from the sun and the A/C wouldn't work. We were within 1 mile of Autoland and took it to their service department since we felt it safer to go there then drive further to our home. The service manager, Jeff, refused to take the vehicle or provide any solutions. He said that they were booked until Wednesday and couldn't take any appointments. This was not routine maintenance, but an emergency failure of the vehicle's systems; and I was not alone but rather with my family. I asked to speak to the general manager. I briefly spoke with an assistant general manager who provided no solutions. Because I was refused service I took my family home in the vehicle. Autoland service let me leave in an unsafe vehicle. Customers beware; if you have an emergency Autoland won't be able to help; they overbook apointments so they have no room for emergency situations. If you don't buy your vehicle there they won't help. This is the worst experience I've ever had. And what makes it worse, the problem turned out to be a loose wiring harness under the seat. This could have been diagnosed in minutes. And they would have had a happy customer. Instead, they were heartless. More