Autoland Chrysler Dodge Jeep

Great job What a fantastic place to buy a car the service is great and the sales people are even better... go in and ask for Santi or Kareem What a fantastic place to buy a car the service is great and the sales people are even better... go in and ask for Santi or Kareem More

Refused Service I brought my brand new Wrangler in for an alignment after lifting it. I was refused service when I brought to their attention that the axle had shifte I brought my brand new Wrangler in for an alignment after lifting it. I was refused service when I brought to their attention that the axle had shifted. I was told it was "just something they didn't want to deal with" and that I "should try another dealership". I intentionally installed the Mopar lift because I was told by their technicians that it was fully covered under the Jeep warranty. What a joke of a service department! More

Refused emergency service I was refused service when my vehicle's electrical system failed and the car interior began to overheat while I had my family (including 2 young child I was refused service when my vehicle's electrical system failed and the car interior began to overheat while I had my family (including 2 young children) in the vehicle. We were away from home, and started the car and the A/C, infotainment, and windows failed to function. The engine started and shifted into gears and all other mechanical functions worked, but we could not open the windows to vent the heat from the sun and the A/C wouldn't work. We were within 1 mile of Autoland and took it to their service department since we felt it safer to go there then drive further to our home. The service manager, Jeff, refused to take the vehicle or provide any solutions. He said that they were booked until Wednesday and couldn't take any appointments. This was not routine maintenance, but an emergency failure of the vehicle's systems; and I was not alone but rather with my family. I asked to speak to the general manager. I briefly spoke with an assistant general manager who provided no solutions. Because I was refused service I took my family home in the vehicle. Autoland service let me leave in an unsafe vehicle. Customers beware; if you have an emergency Autoland won't be able to help; they overbook apointments so they have no room for emergency situations. If you don't buy your vehicle there they won't help. This is the worst experience I've ever had. And what makes it worse, the problem turned out to be a loose wiring harness under the seat. This could have been diagnosed in minutes. And they would have had a happy customer. Instead, they were heartless. More

LIES LIES LIES I am in a very poor predicament with my car. I owe more than its worth due to mechanical defects that are recalls but Saturn is out of business and G I am in a very poor predicament with my car. I owe more than its worth due to mechanical defects that are recalls but Saturn is out of business and GM is taking the position that the car is to old. I contacted this dealerhip based on ads I have seen and heard. I was very honest about my situation; i.e. my credit (even did an online credit app), how much owed on car, condition of car, my finances everything was laid out up front I told them the car is unsafe and Im barely driving it around town to get to work. I cannot drive an hour to this dealershp to be turned away. I have already been turned away by many. I was assured by Mariana that there was very agressive pricing and very many incentives and sales. Come in right away I guarantee we can hlep you. Even salesman Quentin says can help you cause we are larger dealerhsip and have better banking relationships. Well I wasted my time and took a chance on my life and my son's life by driving the death trap an hour each way for nothing. Why bother being honest with people. WHy would I lie only to come to your dealership and waste everyones time and no sale to me made? More

Driving Out in a new car Every aspect of the purchase experience went extremely well. Buying or leasing a car a be a daunting task. The effort put forth by my salesman was exc Every aspect of the purchase experience went extremely well. Buying or leasing a car a be a daunting task. The effort put forth by my salesman was exceptional. More

Reasonable Our Service Advisor was very understanding of our needs. We wanted to service the jeep and figure out the problem without spending too much money. H Our Service Advisor was very understanding of our needs. We wanted to service the jeep and figure out the problem without spending too much money. He waived the diagnostic fee and suggested we come back if the light comes on again. Alberto Gomez is why I will keep returning to Autoland. He is honest and hard working. More

True to his word David told me that it would take somewhere in the vicinity of 1 1/2 hours to 2 hours to complete the upgrades/recall fixes, and around that time... it David told me that it would take somewhere in the vicinity of 1 1/2 hours to 2 hours to complete the upgrades/recall fixes, and around that time... it was done. Neatly and efficiently so. Thanks David! More

A GREAT FIRST TIME SERVICE EXPEREINCE! It was my first time at this dealership to get an oil change for my Jeep Grand Cherokee. I was appointed to Alberto Gomez who was my service advisor. It was my first time at this dealership to get an oil change for my Jeep Grand Cherokee. I was appointed to Alberto Gomez who was my service advisor. Alberto went out of his way to not only have the oil and filters changed on my vechile but he also suggested I complete a couple of recalls the car was due for and major software updates. Usually in my previous expereince with my other vechiles, the dealerships rather you do the oil change you came in for and then scedule another appt. for this type of work so they book another appointment for you as it does take some time to complete. As I waited, I was treated like family, Alberto offered me food, coffee, etc. and kept me informed throughout the ENTIRE process. I felt respected as a client and safe with these guys that everything was going to be taken care of--- I had previous luxury cars and never received this type of service when I brought my cars in for service, as I received this Saturday, 11/01 from this dealership. Will I bring my car back there for any future servicing to Alberto? YES, only Alberto. Thank you Alberto for making this a quick and no headache guarantee! More

A Really Good Service Experience Alberto Gomez is great to deal with. I'm a relatively new client with my 2014 Jeep Cherokee and have been in for an oil change and a software update Alberto Gomez is great to deal with. I'm a relatively new client with my 2014 Jeep Cherokee and have been in for an oil change and a software update on transmission and U-Connect. I very much appreciate the fact that he doesn't make promises about delivery time that he can't keep. Recently, I was expecting my car to take about 4 hours for the software updates. My car was ready in much less time. I did arrange with him to have the car dropped off at night and would arrange a ride in the morning. My car was ready early--when I arrived. Thank you to Alberto and the team! More

Best experience I have ever had at a dealership! The Team at Autoland treated me and my wife with the greatest care. They listened to our needs (a safe 4WD-winter ride for my pregnant wife and soon The Team at Autoland treated me and my wife with the greatest care. They listened to our needs (a safe 4WD-winter ride for my pregnant wife and soon to be new baby girl, and, something fun for me to drive). After walking us through a few models and the options on each, we talked pricing. We settled on a 3-year lease of a Grand Cherokee Overland. From there, they took care of everything and made the experience easy and enjoyable for us. I'll likely purchase all my vehicles from Autoland moving forward and have already recommended them to friends!! A+!! More