Autoland Chrysler Dodge Jeep

Service Department horrible customer service This dealership is the worst I have ever seen and I have leased many cars. Leased a car at another dodge dealership 6 months ago (because Autoland di This dealership is the worst I have ever seen and I have leased many cars. Leased a car at another dodge dealership 6 months ago (because Autoland did not have the car i wanted) Autoland is the closest dealership to my house. 6 months go by and I scheduled a service for the first oil change and warranty repair of dome light, over the phone, while scheduling the service was give a slot for Friday, I informed the person on the other side of the line that to have the service on Friday, i would need a loaner to be able to go to work. (I also own an Audi and Subaru and never had a problem getting loaner) The person on the other side asked me to hold and returned telling me that one of the managers told her that I could schedule for Saturday for oil change and dome light warranty work so that i can wait in the waiting room and they do not need to provide me a loaner. So I scheduled the maintenance for Saturday at 1:00pm... Saturday came around and I took my brand new car to Autoland for service and was informed by Jason "the manager" that they do not do warranty work on Saturdays... I explained to him the conversation I had on the phone when scheduling and he rudely told me " I AM A MANAGER AND I AM TELLING YOU THAT WE DO NOT DO WARRANTY WORK ON SATURDAY... IF YOU WANT WE CAN CHANGE THE OIL".... at this point I lost it... I was furious... never been treated so bad by a dealer.... I responded in the same tone and told him that he was not going to change the oil if the previous agreement was not honored, of doing the warranty work, left the service department enraged... went to the sales department to speak to a manager and it was the same story and on top of that the person I was speaking to, asked me if i purchased the car there and when i told him that i had not... he told me that he was "Extending the courtesy" of servicing my car there... In 6 months my wife's Subaru lease is ending and i was looking to get her a Jeep Trailhawk...needless to say that Autoland is not going to get that business. First they did not have the car i wanted and could not getting for a month and then they pull this service department debacle... They will never touch any of my cars again and I will never purchase or lease a car from them... on top of that spoke to a neighbor about my experience and he told me that he had problems with the service department at Autoland when he took his Jeep there for service... At this point it seems that i am not the only one with problems. So go to Autoland at your own risk. More

Awesome Dealership was great. Everything went smoothly. With assistance I was able to get the vehicle i was looking for within my budget.Would definitely reco Dealership was great. Everything went smoothly. With assistance I was able to get the vehicle i was looking for within my budget.Would definitely recommend to friends and family for their next purchase. More

New vehicle purchase I was very satisfied with my expereince at autoland. The salesman was very helpful and professional. He was very knowledgeable about the vehicle I wan I was very satisfied with my expereince at autoland. The salesman was very helpful and professional. He was very knowledgeable about the vehicle I wanted. Would definitely recommend. More

Purchase of 4th Toyota in 9 Years at Autoland Despite this being a busy time of year for our purchase, the staff (Francisco Rojas on the floor and Seth Lipper in finance) was very helpful, accommo Despite this being a busy time of year for our purchase, the staff (Francisco Rojas on the floor and Seth Lipper in finance) was very helpful, accommodating and efficient. More

just the right deal i needed Because my salesperson was courteous very knowledgeable about the car and wanted to help me stay within my budget. I had visited several dealerships b Because my salesperson was courteous very knowledgeable about the car and wanted to help me stay within my budget. I had visited several dealerships but I kept returning to this one because of the salesperson and they had just what I wanted.I would highly recommend the dealership and my salesperson Frank Latini Jr. to anyone of my family members or friends. More

Excellent service, very patient and gave me exactly what I n I have been dealing with My Sales Rep Melvin and his manager for quite a few years and they are absolutely the best and I have referred so many people I have been dealing with My Sales Rep Melvin and his manager for quite a few years and they are absolutely the best and I have referred so many people as a result More

The dealer is amazing The reason o my I’m rating this dealer 5 stars and I wish it canbehigher is because he’s patients also very nice very informative with ever detail and The reason o my I’m rating this dealer 5 stars and I wish it canbehigher is because he’s patients also very nice very informative with ever detail and honest as well that was we were looking for and more he is an excellent person to work with and I would recommend him to all my fellow friends and family More

SERVICE ADVISOR WAS PROFESSIONAL VERY PROFESSIONAL AND CONSIDERATE ANDREW WAS A PLEASURE TO WORK WITH AND WAS VERY COOPERATIVE TO ATTAIN MY NEEDS ON THE JEEP VEHICLE THANK YOU VERY PROFESSIONAL AND CONSIDERATE ANDREW WAS A PLEASURE TO WORK WITH AND WAS VERY COOPERATIVE TO ATTAIN MY NEEDS ON THE JEEP VEHICLE THANK YOU More

Happy leasing experience The Customer Relationship Manager Paula Guther is so helpful. She helped us to pick the right car and offer us a great price for the lease. H The Customer Relationship Manager Paula Guther is so helpful. She helped us to pick the right car and offer us a great price for the lease. Highly appreciated. Jerome Chazen More

Amazing Jeep buying Experience Quick and easy Jeep leasing experience, the customer service was top of the line. I am very happy with my brand new 2019 Jeep Grand Cherokee!! Quick and easy Jeep leasing experience, the customer service was top of the line. I am very happy with my brand new 2019 Jeep Grand Cherokee!! More